Originally Posted by Sarbanes (Post 16874017)

You apparently don't realize I've gotten nothing of value from your software

Originally Posted by pmcg (Post 16874271)

And who's problem is that exactly?

...

Hardly seems like KVS is the bad guy here. :rolleyes:

Originally Posted by Sarbanes (Post 16874599)

even though the documentation they've got on their own website didn't work.

Originally Posted by Sarbanes (Post 16874599)

(again - their own listed method is broken)

Originally Posted by Moopere (Post 16870120)

I have been getting weird, and pretty frustrating results from matrix.ita over the last couple of days. Its like some of the search criteria are causing lookup problems, but anyway, perhaps its just me doing strange things.

However, can anyone understand why the following would work:

PER-NAN return

Out 10 Oct 11
IN 18 OCT 11

Business class

Using Sabre Fares/DotRes (and other methods) gives a fare basis D2F with QF.

If I right click on this fare basis in KVS, and choose "find flights using this fare [ITA], specific date 10-18 OCT, the matrix.ita site returns a flight, and the search is successful.

Yet, if I choose a month long search starting 10 OCT (1 week turnaround), the matrix.ita site returns that there are no flights. If I modify the search criteria at the Matrix site to cover 10-18 OCT it still returns no flights.

I seem to have to use specific dates only, otherwise, no dice. Sounds like a matrix site error to me, but perhaps a kind reader of this post can enlighten me?

Originally Posted by Moopere (Post 16870120)

The new site: http://matrix.itasoftware.com/ seems to be a lot more powerful in relation to searches.

Originally Posted by Moopere (Post 16870120)

Any way I can use KVS to search for a fare basis with the new interface at matrix/ita?

Originally Posted by KVS (Post 16465482)

Glad you're finding this latest addition useful!


The Award Availability option has now been added.

Please download an updated Beta (V6.2.9921.B2) and give it a try:

[KVS Availability Tool 6.2.9921.B2/Diamond - ITA: Awards/AC-StarAlliance]

That message has been changed, as per the earlier post.


Unfortunately, this would not be feasible, due to an equally tremendous increase in the number of queries and the amount of time those queries would take.

For example, NYC (JFK/LGA/EWR) to LON (LHR/LGW/STN/LTN/LCY/QQS/QQW/ZLS/ZEP) would require 27 (3*9) separate queries.

Originally Posted by FlyerGoldII (Post 16876291)

I would like to have access to the KVS tool, with the feature of Star Alliance (through the AC method) award availability on alternate dates. However, I would prefer to have access to this feature, when this feature has passed the beta phase. When might this feature be part of the regular phase KVS tool?

Originally Posted by jasonvr (Post 16876360)

*A/AC is now part of the mainline product and came out of Beta a couple of months ago

Originally Posted by FlyerGoldII (Post 16876924)

If the feature of listing award availability on alternate dates is part of the Star Alliance/AC award mainline product, then how do I get access to this feature?

Originally Posted by KVS (Post 16871937)

We are sorry to learn of your disappointment.

Originally Posted by Sarbanes (Post 16874017)

This is exactly what I'm talking about. This isn't helpful.

The patronizing tone and unhelpfulness of the representatives of your company is awful.

Originally Posted by Sarbanes (Post 16874599)

Well, there's a couple different philosophies to business. There's the "tough ...., you bought it" way that they're going with - even though the documentation they've got on their own website didn't work.

Or there's the, "Hey, let me take care of you" way - which they're not doing.

I gave KVS a try on the recommendations here, the whole website is disorganized and I couldn't get it to work (again - their own listed method is broken), and I didn't want to waste hours with it.

They wouldn't refund the purchase.

And they're being rude jerks about it.

It's shortsighed, too. How much is continuing to be negative over $15 going to lose them in new membership fees? I'll never try them again, even if they clean up their site and get better documentation. And I advise everyone else try a different tool - the expert flyer people seem more in touch with their customers, so perhaps try them first?

Originally Posted by KVS (Post 16875944)

Your concern would have certainly been justified, if that was the case.

Originally Posted by njames879 (Post 16871200)

Sorry if this is a dumb question, but I can't see the answer anywhere.

Originally Posted by njames879 (Post 16871200)

Can I define a route on the availability and fares tabs? For example, I need to fly LHR to Reno, and I want to go via Los Angeles. Can I "force" KVS to only return routes that go via LA?

Originally Posted by KVS (Post 16876100)

The engine behind the flexible search on ITA Matrix 1 cannot handle premium cabins.

Originally Posted by KVS (Post 16876100)

You can copy-and-paste the ITA Query text, generated by the KVS Tool, into the From/To fields on ITA Matrix 2:

Originally Posted by Chaikel (Post 16889295)

For the past few weeks, I can only do 1 Skyteam search. After that I get the following message:

It is getting very annoying to have to restart the program or launch another instance between every search. When will you be fixing this?

Originally Posted by ual744777sta (Post 16875423)

Does the new interline agreement feature include interline checked bag agreements or is it just for interline ticketing.