YGPM!

Could you please provide a screenshot via http://Contact.KVSTool.com/?

What airline/route/date are you searching?

Hi!

I keep getting "Data Source error [R1]: "ANA INTERNET" while searcing for Star Alliance awards. It will work again after I leave KVS for a while, and when I start to use it again, the error will return after a number of searches.
Clearing IE cookies and restarting KVS doesn't seem to help...

Any help would be appreciated!

Regards Tommy

We are currently looking into this issue.

If anyone else is getting an error message after performing multiple queries using the [Awards/StarAlliance] or [Awards/StarAlliance-7D] Method, please report it via http://Contact.KVSTool.com/

Hi there, is EY supported by the KVS tool?

I'm looking for 3 x business award seats on or around 01 Mar 2013 DUB-AUH. Morning flight preffered. :rolleyes:

Yes it should be- look under the FAQ and ctrl+F Etihad.

Edited: Thanks.

Just a transient issue with the MPM Engine -- everything is back to normal now:

[KVS Availability Tool 7.0.8.R1 - Reference: Maximum Permitted Mileage [MPM]: SYD-SPN]

Indeed, the KVS Tool fully supports EY Award Availability:

http://Help.KVSTool.com/#EY

Question that anyone can answer:

I'm trying to fly JFK-BKK using AA miles for an award seat.

When using the JL-OneWorld method, and I type in JFK-BKK. I see 0 seat availability. However, when I break it out to be JFK-HKG, and then HKG-BKK, seats are available on both segments.

1) Why does this happen?
2) Are these real seats?
3) If I call AA, and give them the flight # info, can they see these seats and book them for me?

Thanks!

Please see the Segment Marriage Logic section at http://Help.KVSTool.com/#Factors

I am searching for an award ticket on a IB-codeshared VY flight on FLR-BCN. Searching for airline code VY gives me:

but searching for IB gives me:

As I remember, IB should be using X for award ticket, but how about VY? and why it is not showing X availability for IB?

Is the routing rules view working for anyone for DL? I keep getting "The system was unable to locate a matching Fare" for anything I try.

You cannot redeem IB/VY codeshares as partner awards.

What's the Route/Fare Basis in question?

Huh. It's suddenly working now :confused:. A fluke, I guess. All good now, thanks anyways :). Sorry for any confusion.

Routing Rules not working
 

I've been having trouble for a couple of days with routing rules on US and UA. Error retrieving fare rules[WDC-S-RTR]--"the system was unable to locate a matching fare". Or "the system is currently busy" or "I/O error". Perhaps I'm unaware of something.

An example:
US Air
SFO-PIT
Dec 11-12
r/t
Fare: RIATNJ6

Any suggestions. Thank you.

The Routing Rules for this newly-loaded Fare should be the same as below:

[KVS Availability Tool 7.0.8.R1 - Routing Rules: SFO-PIT/US/EXR7NJ6P/302 USD]

Is it because it is a new fare that prevents it from displaying on KVS?

Any idea why AA c/s shows 0 coach availability for this routing?
KVS has shown it available all day.



[KVS Availability Tool 7.0.8.R1/Platinum - Amadeus: Awards/OneWorld/AU-QFA-OWY]

DUS Dusseldorf Metro / Intl DE = DUS NRN QDF [EDDL]
ORD Chicago O'Hare Intl IL US [KORD]
SAT 29 Jun 2013 | 4 Seats

Carrier Flight From Depart To Arrive St Availability
--------- ------ ---- -------- ---- -------- --- -- -------------
AA 241 DUS 12:10 ORD 14:20 0 FS- YS+
BA 935 DUS 07:15 LHR 07:40 0 FS- YS- CS+
-> BA 217 LHR 10:10 IAD 13:05 0 FS+ YS-
-> AA 2379 DCA 17:00 ORD 18:15 0 FS+ YS-

Try using BA/Oneworld instead, I find that to be more accurate.
Or just go straight up on AA.com

Yes, the Routing Rules Engine may, sometimes, be unable to find an exact match for certain newly-loaded Fares.

There are definitely 4 Y Award Seats currently available on that flight.

For tips on dealing with Agents, who may claim otherwise, please see http://Help.KVSTool.com/#AgentSaysNo

[KVS Availability Tool 7.0.9/Diamond - Axess: Awards/JL-OneWorld/UK]

Getting errors on SQ method. Either "My account summary" or "Access Denied"

Except I'm paying for KVS' ease and accuracy.;) AA.com shows 0.

That FAQ is seemingly for agents having problems finding awards seats on partner airlines. Regardless, called an AAgent, on an AA flight, and AA.com & AA can't locate. KVS still showing as available.

Maintenance?
 

Is the tool down for maintenance?

It seems to be working just fine for me.

SQ KF systems are currently down -- please try again in a few hours or use one of the other *A Award Availability Methods.

AA is still reporting positive Y Award Availability on AA 241 to at least 3 of its airline partners -- you may wish to escalate this issue to an AADV supervisor.

cmiller2600: What seems to be the issue, exactly?

Will do. They think I'm crazy trying to convince employees with their own system right in front of them. Which partners can I refer to as showing it?

Edit: I checked BA with no luck. Qantas appears to show it. Who else? TIA

We have checked with BA, QF and JL and they all can see those Award seats.

The SQ systems are working online though

The AA supervisor says she doesn't care what other systems are showing, they are not at AA. I give up. By all means, call AA & see if you get anywhere to prove your system is correct. Otherwise, just a disappointment.

A question: can I use KVS tool to monitor Star Alliance award availability, so that I am notified (by email) immediately as soon as award space becomes available? I looked on KVS website and could find the answer.

Hmm... Oneworldnet blocking? ;)

Please see http://Help.KVSTool.com/#Q35

We are currently looking into this matter. In the meantime, please use the [Awards/AC-StarAlliance] / [Awards/StarAlliance] Methods.

The short answer is "no". And I'm not aware of any service which will provide this.