I'm not getting LH availability on the MC nowadays - I wonder why...

Those results were for POS SG.

What was the date/query routing in your example?

[KVS Availability Tool 7.0.8.R1/Diamond - Amadeus: Awards/OneWorld/AU-QFA-SP1]

LH Availability continues to be accessible via the Mobile Companion -- could you please provide a screenshot via http://Contact.KVSTool.com/?

July 11th.

I downloaded the update and it worked fine, but it just started giving me the following error for any search done by the SNT / Star Alliance award:

Data Source Error [R1]
"ANA INTERNET"

i made a contribution but have not received a temporary registration code. can you help ?

Paid Contribution but NOT received registration code
 

I paid for a Diamond contribution several days ago and have not yet received a registration code. Like many others in this forum I did not receive a temporary code either.

After not receiving the mysterious 3rd email with the temporary code, I then wrote to you (via the contact form on the KVS application - the only means of reaching you??). I wrote to you twice, once after sereval hours and again after a day or so. Neither email received a reply.

I am now several days into my subscription and I still have no access to the service I have donated/paid for. Nor, it seems, do I have any way of contacting you to resolve the problem.

PS: I have checked my Spam and added KVS to all required safe sender lists. In any case, there is no "re-send email" button (as I commented in one of my earlier attempt to contact you.

What am I supposed to do? Other than pursuing a cancellation through my credit card company?

Try BOM-EWR, specifying LH.

Only 1 result, AA and BA.

Then try BOM-FRA/29Oct - LH results routing via DXB and not the direct LH flight.

Flight is wide open using KVS/FS.

We have verified and the Engine does, in fact, indicate "Not Applicable" for the C Cabin Award on that flight/date. Please treat it as "CS-".

Please try clearing MSIE Cookies and restarting the KVS Tool. If the issue persists, please provide a screenshot via http://Contact.KVSTool.com/

Welcome to the KVS Tool!

We have sent another copy via e-mail -- please confirm receipt.

Welcome to FT & the KVS Tool!

Please advise the e-mail address you are registered under Via PM so that we can make the appropriate arrangements.

Hi there,

I'm having the same thing. Unfortunately clearing all the MSIE cookies isn't an option for me (it's a corporate machine and I have to use IE for a lot of internal applications, I can't risk messing with the state of those). Can you provide a specific list of cookies that need to be removed and I'll remove them manually?

Thanks,

-simon

Could you please also provide a screenshot via http://Contact.KVSTool.com/?

As the LH BOM flight departs very early (03:15), you need to specify a departure Time (e.g. 00:00) for it to be included.

WDC-S-ERR Engine Maintenance
 

I am a brand new KVS user, and very unfamiliar with the product.

For the past 9 hours or so, I've been unable to retrieve routing rules. When I try, I get the following message: "Error Retrieving Fare Rules [WDC-S-ERR]: The requested Function is currently unavailable due to Engine maintenance. Please try again later. [HF-MTP]"

• Is this an error being generated by KVS, or are you receiving this from the service provider?
• Is everyone having this problem, or is it something local to me?
• Should I perform any troubleshooting or simply wait longer?

Thanks,
dpflyer

Yes, I am also seeing the error message. Presumably the data source is unavailable and we'll just have to wait for it to come back up again.

Welcome to the KVS Tool!

The Routing Rules Engine is currently experiencing intermittent issues. Please use the Retry button and/or try again a bit later.

If there is a particular Fare you need Routing Rules for on an urgent basis, please post it here or via http://Contact.KVSTool.com/ and we will look them up for you.

[KVS Availability Tool 7.0.8.R1 - Routing Rules: NYC-LON/BA/OLW0Q5D1/279 USD]

KVS Tool: Version 7.0.8 Release -- What's New
 

• Resolved: [Awards/StarAlliance], [Awards-Upgrades/UA] & [Awards/M&M] Method Issues
  
  
• Added: Korean Airlines [KE] Award Availability & Graphical Seat Maps
  
  
• Added: MH/SV PNR Support
  
  
• Resolved: UA/AA/DL/AZ/S7/EK/9W PNR Issues

http://www.KVSTool.com/Images/Download55.gif Download

Another question, does this tool work as the departure dates get closer? For example, I am looking for F on CX and I know that at 7days out and eventually 24 hours out, CX will release inventory (most cases) The couple of times I have tried to do a dummy date (of tomorrow) it gives me a "Data source error"

Thanks

You just need to use the [Awards/BA-OneWorld] or [Awards/OneWorld] Method in those cases.

The tool is down!
Any idea when it comes back up?

Looks like his server is down, as the website is also unreachable.

Same issue for me. They're pretty quick at resolving issues, so I don't suspect it will take too long.

Although, precious minutes lost when searching for an award booking can be mighty annoying. ;-)

Funny how we come to depend upon it in our every day lives, isn't it?

Indeed, it appears that our hosting provider had a brief transient server issue at approx. 14:55~15:15 GMT.

A little help for a newbie please
 

I am fairly new to KVS. In the past I was able to use the ITA Award-Upgrade-UA method to look for R-class. Now I am getting an error message "Data Source Error L2". I followed the instructions to 1) add my MP and pin into the tool, 2) update my UA profile for expert mode, and 3) restart the tool. But it does not seem to work.

Is the ITA Award-Upgrade/UA method the only way to search for R-class via KVS?

This has not been working for me. I am zero successes for about 50 attempts over the course of six days.

Any idea regarding when this will be working reliably again?

dpflyer

Could you please advise the Fare Basis & City Pair you are trying to request the Routing Rules for via http://Contact.KVSTool.com/?

Please check your MSIE Cookie settings (http://Errors.KVSTool.com/) and UA MP Credentials, then clear MSIE Cookies and restart the KVS Tool:

Here's one that's about to drive me nuts. AF availability shows up in a Flying Blue search in all POS, but not in a DL search. Any ideas? Will DL see the AF seats if I call?


[KVS Availability Tool 7.0.8.R1/Diamond - Amadeus: Awards/SkyTeam/NL-AF]

[KVS Availability Tool 7.0.8.R1/Diamond - WSpan: Awards/DL-SkyTeam/US-P]

AF is currently blocking some Award Seats from its partners, incl. DL SM -- please see the http://www.flyertalk.com/forum/delta...-see-them.html Thread.

I tried the instruction above but to no avail. I set the cookie settings, clear the old cookies, restarted the tool. I still get the Datasource L2 error "United Airlines - We Apologize"

I see. So I guess this means that for now I should only use the DL search to search for AF seats. (I guess this makes sense if the "phantom" AF seats can't be booked with Skymiles anyway.) Thanks for your help on this.

I am just checking out KVS - and am wondering if it covers the charter and other cheaper airlines such as Sky Service, Air Transat, Jet2, Jetairfly, Flybe, Air Asia, Firefly, EasyJet, Batavia, Lion Air, etc.

Could you please provide a screenshot of the error screen as well as your MSIE Cookie settings via http://Contact.KVSTool.com/?

Hybrid carriers (Air Transat, Flybe) are supported. LCCs & charter carriers do not use the Availability and Fares system. However, you can still check schedules for some Asian LCCs (Lion Air).

System Code Mismatch error
 

I switched laptops at work and requested a new system code on October 10.

I installed KVS and registered the new system code with no issues. I used KVS several times on the new system.

I started KVS this morning and am getting a System Code Mismatch error.

I will send you a PM with the relevant information.

Please help
 

I keep receiving errors no matter what I do...

1) I get the MSIE cookies error when my cookies are enabels per the KVS FAQ.
2) When doing Award searches using the JL engine, I get "Invalid Cabin Class" on a DAILY basis.

Any help?