I have been checking NRT - BKK ON 2/26. Tried 12/25 today with same result. Have had no problems up to now. Internet settings haven't changed and seem OK.

It's an issue with the BA Engine and not your machine -- same search works in reverse:

[KVS Availability Tool 7.1.2/Diamond - Amadeus: Awards/BA-OneWorld]
Please use the [Awards/OneWorld] and/or [Awards/JL-OneWorld] Method instead.

Thanks, JL-OneWorld works fine. I am getting bounced on the Awards/OneWorld for my QF FF number (even though it shows correctly in settings.)

Any chance at a coupon for a FT member?

While there are no Coupons, the annual membership options do come with a 2-month bonus included automatically:

http://Join.KVSTool.com/

Please provide a screenshot of your [Settings] Tab via http://Contact.KVSTool.com/

Time to renew my gold membership....are there any coupon codes available? Please?

Looks like operator error on this one, missed that I had to put the last name after the FF #. Works OK now - thanks for the response!

Will people PLEASE quit posting pleas for discounts for a service which is already so cheap. It's less than $3 a month for a Gold membership !!! This is incredible that people would post requests publicly like this, as though they are poverty stricken but can fly frequently. If you want to make a senseless plea, do it via a PM to KVS.

Anybody have issues with KVS? I can't even get ww.kvstools.com.

Working OK for me. You have a 'w' missing in the URL although they've catered for that in their DNS entries so that either w.kvstool.com or ww.kvstool.com will work. There's no 's' at the end though.

1. it should be www instead of ww.
2. it is kvstool.com, not kvstools.com

Typo in my post. I was clicking thru a google link (http://www.kvstool.com) but to no avail. Doesn't work going thru three separate internet providers (thru company VPN, on my personal connection, and via mobile phone).

Seems related to http://www.flyertalk.com/forum/trave...tool-down.html

I'm getting timeout errors as well.

Likewise. No response online or Android at the moment.

It was OK for me when I responded earlier but now appears to be down for us as well. However, it's extremely unlikely to be related to the previous incident dated 5th November.

EDIT: It's back.

No problem here with either www.kvstool.com or using the tool itself. Everything normal.

Agreed. It's back.

Now it works for me too.

Still not working for me. Tool fails to authenticate on open, unable to access kvstool.com.

Seems to be down again.

Was also down here just seconds ago but now back up.

I'm seeing at least one C seat on this flight using Awards/StarAlliance, but AC-Staralliance doesn't show it, nor does a search at United.com. Am I doing something wrong?


[KVS Availability Tool 7.1.2/Diamond - SNT: Awards/StarAlliance/JP-ANA-SP1]
Also, I'm having trouble with Awards/StarAlliance returning an error of:

"You have exceeded the maximum number of searches, permitted by this engine."

Is there a specific threshold for number of searches allowed in a certain period?

Thanks.

I chnaged computer systems, emails, and had a question requested customer servicve over a week ago and still waiting and I'm a diamond member. Are there any other services I should be looking at? Is this normal for their customer service?

Usually they reply within a few hours. Their webpage indicates there will be delayed responses to requests from Dec 16-24 but that all inquiries will be responded to by December 25th.

Whomever responded wasn't clear on that they told me to use my existing code until the 25th but of course that won't work in this case, new computer, different email. They should have just advised me that they would be unable to answer my email till the 25th.

KVS TOOL Download Problems??
 

I just signed up for Diamond level but my computer will not permit me to down load the program stating it contains a virus. Anyone have a problem like this?

Welcome to the KVS Tool!

Please disregard the erroneous warning from your Anti-Virus program.

The [Awards/StarAlliance] Engine is more authoritative than AC.com and UA.com, so you should call AC AE/UA MP in situations like these and request a Long-Sell: http://Help.KVSTool.com/#AgentSaysNo

We are currently looking into this matter, however, the threshold appears to be quite high as we are unable to replicate the issue on our end.

We have made the arrangements for all existing Registration Codes to continue working during that period (despite non-matching System Codes), as per the announcement that was posted on the KVS Tool Homepage.

In any case, your new Codes should be in your E-Mail Inbox by now.

You're welcome!

I purchased a one-year Platinum membership and installed KVS on my Mac using Crossover. I quickly learned that Star Alliance award searches do not work on Crossover using the default method. The help guide notes that this is a known bug (in Crossover). The workaround is to change the method to [Awards/AC-StarAlliance].

This method requires a Diamond level membership according to a pop-up window. I would like to upgrade my membership to Diamond by paying the $15 difference, but I do not see that option.

As a side note, since this is a known problem, it would be helpful to note within the Mac/Crossover installation instructions that a Diamond level is required to access Star Alliance awards.

Thanks.

Marc

I'm pretty sure I've mentioned it many times in this thread haha, but VirtualBox is a favourite of mine to run KVS on Mac.

Please use the 2M Diamond option and we will manually pro-rate your membership term: http://Upgrade.KVSTool.com/

Thanks for the suggestion -- we will be updating the User Guide accordingly.

Hi KVS. Is there any coupon for FT members for the Diamond tier currently available?
Thanks

Error using Amadeus: Awards-Upgrades/EY
 

I am a Diamond-level member, and wanted to check Etihad award availability. However, every time I try to do any kind of search, I get:

Data Source Error [RD]:

"Welcome undef (ALLP"

If the reason(s) for the above error message are unclear, please visit www.KVSTool.com to review the latest system status announcements.


It's pretty unclear to me - anybody understand what this means?

It's an Engine issue -- try searching segment-by-segment instead.

[KVS Availability Tool 7.1.2/Diamond - Amadeus: Awards-Upgrades/EY]
[KVS Availability Tool 7.1.2/Diamond - Amadeus: Awards-Upgrades/EY]

While there are no Coupons, the annual membership options do come with a 2-month bonus included automatically:

http://Join.KVSTool.com/

*A Business class avails YYZ - FRA
 

I have to travel to FRA on 3 occasions over the next 6 months and i am looking for Business class discounted seats on Star Alliance carriers. When i select "fares - sabre dotres" i only get economy seats, whether i select All or Economy. When i select Galileo PSH, the only *A flight that shows up is US Airways. When i select ATP, it just times out with errors 12002 and 35756.
Search parameter is All Airlines. Departure dates are Feb 5, April 4 and May 13 ex yyz
When I change the search to AC, then all fares show up in Sabre - but it kind of defeats the price comping on *A

Not sure what i am doing wrong but any assistance would be appreciated
thx

If you would like to see Business Class Fares across all airlines, you would need to use the [ATP/FC] Method -- please see http://Errors.KVSTool.com/ for troubleshooting tips.