Attempting to use the KVS Availability Tool 2.9.1 to find
available flights for a United / Star Aliance award.

Interestingly I *am* seeing availability on the United
web site and *not* in the KVS tool.

Method: SNT: Awards/StarAlliance

Main tab:
From: IAD
To: GRU
Date: 26 Dec 2007
ANA No: xxxxxxxxxxx
PIN: xxx

Click: Go

UA 861 IAD 21:47 GRU 10:25 +1 763 FS- CS- YS-


KVS reports no award seats available ...
but when I go to the UA web site I find some:


http://www.united.com
click: Mileage Plus -> Redeem miles
Click: Book flights with miles

Award type: choose: Saver award
From: IAD
To: GRU
Departing: Dec 2007 26 Any time
Returning: Jan 2008 20 Any time
Passenger: Adult: 1
Service class: Business
Maximum stops: 1-stop
Click: Search

Flight UA 861 comes up as available on 26 Dec 2007
Flight UA 860 comes up as available on 20 Jan 2008


Is there an issue with the KVS query of the ANA award
inventory as compared to what United is displaying?

I've been trying to rebook some award travel for
late December through early January (yea, I know)
and coming up with basically nothing via the KVS tool.

I know the KVS tool *IS* displaying award inventory ...
because if you fill in the same info as above replacing
the 26 Dec 2007 date with 27 Mar 2008 ... KVS shows

UA 861 IAD 21:47 GRU 8:25 +1 763 FS- CS- YS+


Thanks!

SkyTeam awards dead?
 

Look back a couple weeks and don't see any issues while KVS is out....

Looking up SkyTeam awards is the only thing I that doesn't work in my 2.9.1 version. Both, behind and without proxy.

Everything else works including *A look ups.

KVS Star Aliance availability issues
 

After spending hours poring over lots of different routing for a United Mileage Plus saver award that would include travel on Star Alliance partners I've decided to give up.

The KVS tool indicated numerous flights on Lufthansa, Singapore and Thai with CS+ and YS+ availability but when speaking with UA 1P international reservations agents they were unable to see similar inventory in their system - and I spoke with multiple agents as well (all US based and not the off shore team).

I spent nearly an hour on the phone with one agent who was very kind and patient trying to help me build a successful saver award itinerary but we couldn't come up with anything that matched what I could find with the KVS tool. She indicated that maybe the system I was looking at (KVS is querying ANA?) had inventory from carriers for award travel that was not similarly shared with United / in the United system.

I'm not sure if this post really belongs here or may be better cross posted or moved to the UA MP forum.

Error when attempting to access DL seat maps from Worldspan
 

Error when trying to retreive DL seatmap from Worldspan and Galielo does npot support DL seat access.

System.Exception: Unable to display seat maps at ASP.map_ascx.Control_Load(Object sender, EventArgs e) in D:\TravelASP\globaltravelnpf\seatmap\map.ascx:line

UA likely provides additional award seats to its own elites (such as yourself). For obvious reasons, access to such inventory is not available using the ANA/StarNet *A Awards engine ...

WSpan Seat Maps are no longer available
 

Unfortunately, the WSpan Seat Map Engine has recently been decommissioned. However, a new seat map option (Amadeus), which supports DL and most other airlines, is expected to be introduced shortly.

There are no current problems with the SkyTeam Awards Method, so this must be an issue with your system...

What kind of an error message are you getting?

Unfortunately, UA is notorious for artificially restricting award redemptions on other carriers, and there are tens of threads on this very topic throughout FT ...

If the Tool says CS+/YS+, then UA can, with 99% certainty, book that award seat for you, and some agents do know how to do it. However, they may get in trouble for doing so ...

When i try and open up my saved PNR's i get a error -

Unable to start [C:\Program files\KVS availability tool\openurl.htm]
[Shell Execut] Error 5


This has got to do with me installing Mozilla Firefox on my computer and then uninstalling it. I know its my fault by I can't figure out how to get KVS tool to make IE as its default Internet explorer.

Have tried to update with the latest version and still facing the same problem. Can you help?

Sabre: Fares/ZUJ Not Working
 

KVS Error message:

---------------------------
KVS Availability Tool
---------------------------
Unable to Retrieve Fares:



"We cannot process your request."



"ASYNC query failed (rc eq 0). STBError: SABRE: FQ-VERIFY SELLING DAT errno=05009999 reply=<SABRE: FQ-VERIFY SELLING DAT><"



If the reason(s) for the above error message are unclear, please click the [?] button to review the latest system status announcements.
---------------------------
OK
---------------------------


AND....
Where does one find information about the "NEW" feature listed on KVS Website " Fare Routing Rules/MPM Info"?
I would suggest hyperlinking that to some explanation of where that feature is / how to use it. ( http://kvs.unrealnetwork.com/Tool )


AND....
I would suggest updating/expanding the PRIVACY statement on the KVS website to disclose the actions which send specific user/system-identifiable information to the KVS Webserver (for example, clicking on the ?KVS Tool Website FAQ requests a URL that contains tracking information specifically identiftying the machine/user from which the click originated).

Thanks for the report -- a solution has now been posted on the KVS Tool Homepage.

This feature will be available in the upcoming version, and the relevant info will be added to the FAQ at that time ...

Clicking on the FAQ link does not "send specific user/system-identifiable information to the KVS Webserver". The ID, contained in the FAQ link, is actually my FT userid (see http://www.flyertalk.com/forum/showthread.php?t=654120).

Pls see KVS Tool FAQ under "[ShellExecute] Error XX" for a solution.

That fixed it! Sorry about that, will check the FAQ's next time ;)

Just installed the download, now waiting for Reg code :D to see if all works.
Wish me luck.

Still waiting on Registration code? Trying not to get anxious!

Any advise?