Mar 10, 2018, 12:52 am
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Feb 17, 2014, 7:57 pm
#616
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1. In December last year hubby transit BKK twice and after 13 hours flights he wanted a hot shower to refresh before next long haul flights. Both times there was no hot water in the showers. He ended up having very quick cold showers and cold shaves. He said he mentioned the water temperature problems to staff at first class lounge, but they did not seem to care. Has anyone had problems with cold showers in first class lounge at BKK? We are going to transit there in April, and it would be nice to have hit showers after 13 hours flights. Also, can we use the showers in the spa area across the Lounge?
I think the general rule is arriving in TG F and connecting to a two-class TG C gives you F lounge access. but given the problems with availability to SYD with the schedule changes I don't think you'll have a problem with F access.
the buggy or escort will take you straight to the F lounge.
you will however most likely need to make your own way to the SYD plane if you are in C.
the buggy or escort will take you straight to the F lounge.
you will however most likely need to make your own way to the SYD plane if you are in C.
I believe the general rule is TG F -> TG C/Y gains access. My experience is the plane/# of cabins on the connecting flight isn't relevant.
Feb 18, 2014, 10:02 am
#617
Join Date: Feb 2010
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Arriving F; Departing J; Lounge Access in BKK?
My wife and I arrive in BKK on TG F and depart on SA J class. Our friends are on the same flights, but flying J class on TG. I have 2 questions:
1. Will my wife and I have access to the F lounge at BKK and able to schedule a massage?
2. If we do have F lounge access, can our friends join us as our guest?
As always, thanks for all of the help.
1. Will my wife and I have access to the F lounge at BKK and able to schedule a massage?
2. If we do have F lounge access, can our friends join us as our guest?
As always, thanks for all of the help.
Feb 18, 2014, 10:35 am
#618
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Read the wiki at the very top of the the thread at the top of the page: thai-airways-royal-orchid-plus/1330659-faq-royal-first-class-lounge-royal-orchid-spa-information-access
Feb 18, 2014, 5:01 pm
#620
FlyerTalk Evangelist
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There is some confusion if TG F --> *A C gets F lounge access. Please report back your experience.
Your case has another interesting twist that (I don't think) has been delved into. Assuming you get F lounge access will you be granted F lounge privileges of a guest per pax? Will your *G guest privileges be allowed for your F lounge experience?
Even if you do get into the lounge, you do not have spa allowance becuase you're not departing on TG. Your friends will however.
Your case has another interesting twist that (I don't think) has been delved into. Assuming you get F lounge access will you be granted F lounge privileges of a guest per pax? Will your *G guest privileges be allowed for your F lounge experience?
Even if you do get into the lounge, you do not have spa allowance becuase you're not departing on TG. Your friends will however.
Feb 19, 2014, 12:32 am
#621
Join Date: Apr 2012
Programs: 25 million points to burn!
Posts: 1,522
I'm flying Thai Biz, BKK to PEK next week. I've read on other lounge review sites that a free, shorter massage is even given to biz passengers in at least one of the BKK lounges, for those actually flying Thai Biz. Is this true, and if so, which Of the lounges offers that? Thanks for your help!
Feb 19, 2014, 1:23 am
#622
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I'm flying Thai Biz, BKK to PEK next week. I've read on other lounge review sites that a free, shorter massage is even given to biz passengers in at least one of the BKK lounges, for those actually flying Thai Biz. Is this true, and if so, which Of the lounges offers that? Thanks for your help!
you will need to make your own way to the SPA (opposite the lounge on Concourse D) if you want a treatment.
Feb 19, 2014, 8:29 am
#623
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There is some confusion if TG F --> *A C gets F lounge access. Please report back your experience.
Your case has another interesting twist that (I don't think) has been delved into. Assuming you get F lounge access will you be granted F lounge privileges of a guest per pax? Will your *G guest privileges be allowed for your F lounge experience?
Even if you do get into the lounge, you do not have spa allowance becuase you're not departing on TG. Your friends will however.
Your case has another interesting twist that (I don't think) has been delved into. Assuming you get F lounge access will you be granted F lounge privileges of a guest per pax? Will your *G guest privileges be allowed for your F lounge experience?
Even if you do get into the lounge, you do not have spa allowance becuase you're not departing on TG. Your friends will however.
The friends won't get Spa access either as they will also be continuing on the SA C flight.
Feb 19, 2014, 9:26 am
#624
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Feb 19, 2014, 6:45 pm
#625
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My spa comment was related to the response of dsquared37
No one will get spa access as the departing carrier from BKK is not TG. OP+Wife were flying TG F -> SA J and friends are TG J -> SA J
No one will get spa access as the departing carrier from BKK is not TG. OP+Wife were flying TG F -> SA J and friends are TG J -> SA J
Feb 19, 2014, 7:00 pm
#626
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Had a same day transfer from TG F to BR C and was denied F lounge access. The agent made it very clear that they only make the "exception" for passengers continuing on with TG.
Feb 19, 2014, 10:19 pm
#628
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Feb 19, 2014, 11:02 pm
#629
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Agreed.
Feb 20, 2014, 11:48 am
#630
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