Mar 10, 2018, 12:52 am
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Feb 23, 2014, 6:47 pm
#631
Join Date: May 2011
Programs: UA - 1K, SPG - Plat., HHonors - Silver
Posts: 32
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Just to add a data point:
Flew FRA-BKK-USM (TG F connecting to domestic TG C) and I was denied access to TG F lounge. After deboarding, escort drove me straight to passport control for transfer pax to domestic gates.
I had a 9 hr layover at BKK, explained that to the escort, but no dice.
9 hours in the TG domestic lounge isn't exactly what I was hoping for, but I suppose there are worse ways to spend those 9 hrs in transit.
Flew FRA-BKK-USM (TG F connecting to domestic TG C) and I was denied access to TG F lounge. After deboarding, escort drove me straight to passport control for transfer pax to domestic gates.
I had a 9 hr layover at BKK, explained that to the escort, but no dice.
9 hours in the TG domestic lounge isn't exactly what I was hoping for, but I suppose there are worse ways to spend those 9 hrs in transit.
Feb 23, 2014, 8:18 pm
#632
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Just to add a data point:
Flew FRA-BKK-USM (TG F connecting to domestic TG C) and I was denied access to TG F lounge. After deboarding, escort drove me straight to passport control for transfer pax to domestic gates.
I had a 9 hr layover at BKK, explained that to the escort, but no dice.
9 hours in the TG domestic lounge isn't exactly what I was hoping for, but I suppose there are worse ways to spend those 9 hrs in transit.
Flew FRA-BKK-USM (TG F connecting to domestic TG C) and I was denied access to TG F lounge. After deboarding, escort drove me straight to passport control for transfer pax to domestic gates.
I had a 9 hr layover at BKK, explained that to the escort, but no dice.
9 hours in the TG domestic lounge isn't exactly what I was hoping for, but I suppose there are worse ways to spend those 9 hrs in transit.
Feb 23, 2014, 8:34 pm
#633
Join Date: Apr 2012
Location: NYC, LAX, HKG
Posts: 286
Can I just pay for buggy access for the two C passengers? There seem to be multiple channels to buy buggy service online - which do you recommend?
Feb 23, 2014, 10:56 pm
#634
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
I asked one of the companies if we could just buy the buggy rather than the full meet and greet (my folks are arriving biz class so have fast track anyways) and they said no... it's part of an arrangement where the airport allows companies to enter airside 'for a fee' - which happens to be the fast track fee. So you could only get the buggy with the other services.
that was this company: http://www.limousine.in.th/fast-track-immigration.html
I haven't tried any others yet.... if you have any luck let me know!
Feb 23, 2014, 11:29 pm
#635
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,334
Just to add a data point:
Flew FRA-BKK-USM (TG F connecting to domestic TG C) and I was denied access to TG F lounge. After deboarding, escort drove me straight to passport control for transfer pax to domestic gates.
I had a 9 hr layover at BKK, explained that to the escort, but no dice.
9 hours in the TG domestic lounge isn't exactly what I was hoping for, but I suppose there are worse ways to spend those 9 hrs in transit.
Flew FRA-BKK-USM (TG F connecting to domestic TG C) and I was denied access to TG F lounge. After deboarding, escort drove me straight to passport control for transfer pax to domestic gates.
I had a 9 hr layover at BKK, explained that to the escort, but no dice.
9 hours in the TG domestic lounge isn't exactly what I was hoping for, but I suppose there are worse ways to spend those 9 hrs in transit.
Feb 24, 2014, 12:40 am
#636
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Feb 24, 2014, 2:39 pm
#638
Join Date: May 2011
Programs: UA - 1K, SPG - Plat., HHonors - Silver
Posts: 32
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Aside from the posts on this forum which have helped to educate me, I don't fly Thai enough to completely understand their policies and to second guess their employees. I wouldn't be confident doing that with potential outcome of me looking like an *ss in the event I pressed an issue and was wrong.
Anyway, yeah, 9 hours in the domestic lounge, and the airport in general, was horrendous. I made the mistake of assuming I'd get F lounge access coming into this trip (and would've been content for 9 hours in that ), so didn't really prepare myself to go into the city had I not.
Live and learn I guess. Thanks for everyone's replies!
Anyway, yeah, 9 hours in the domestic lounge, and the airport in general, was horrendous. I made the mistake of assuming I'd get F lounge access coming into this trip (and would've been content for 9 hours in that ), so didn't really prepare myself to go into the city had I not.
Live and learn I guess. Thanks for everyone's replies!
Feb 28, 2014, 1:57 pm
#640
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
You will only be entitled to a C spa service. You will need to make your own way to your connecting flight (no buggy).
Feb 28, 2014, 3:45 pm
#641
Join Date: Mar 2010
Posts: 2,592
Assume there is a security to go through ? (Only 90 minutes to connect)
Last time, I was leaving in F and had no buggy from the lounge to the plane, I had to walk with my escort. Seems now I'll be on my own with the unwashed mass, life is terrible. Hopefully a F award will open.
Feb 28, 2014, 4:13 pm
#642
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Thank you, seems a nice experience.
Assume there is a security to go through ? (Only 90 minutes to connect)
Last time, I was leaving in F and had no buggy from the lounge to the plane, I had to walk with my escort. Seems now I'll be on my own with the unwashed mass, life is terrible. Hopefully a F award will open.
Assume there is a security to go through ? (Only 90 minutes to connect)
Last time, I was leaving in F and had no buggy from the lounge to the plane, I had to walk with my escort. Seems now I'll be on my own with the unwashed mass, life is terrible. Hopefully a F award will open.
90 mins is plenty of time assuming an on time arrival.
I would leave the lounge around 30-35 mins before departure of your biz class flight.
Feb 28, 2014, 4:26 pm
#643
Join Date: Mar 2010
Posts: 2,592
Thank you for these info, much appreciated.
Mar 1, 2014, 7:56 am
#644
Join Date: Feb 2013
Posts: 302
So we're flying FRA-BKK-HKT with a 3.40hrs connection time in BKK.
Last time the Assistant wasn't helpful in getting us into the F-Lounge, trying to convince us it is "just behind immigration" :roll eyes:
This time we'd like to try it by ourselves
When the buggy-ride from gate is done instead of going through immigration we make our way up the escalator mumbling "transfer-desk" and random international destinations if asked about tickets. - is that right?
When it's time to go to our domestic boarding gate - how do we get downstairs again? I think last time i saw going-down-only-escalators?
Thanks for your help!
Last time the Assistant wasn't helpful in getting us into the F-Lounge, trying to convince us it is "just behind immigration" :roll eyes:
This time we'd like to try it by ourselves
When the buggy-ride from gate is done instead of going through immigration we make our way up the escalator mumbling "transfer-desk" and random international destinations if asked about tickets. - is that right?
When it's time to go to our domestic boarding gate - how do we get downstairs again? I think last time i saw going-down-only-escalators?
Thanks for your help!
Last edited by ctrlf; Mar 1, 2014 at 9:32 am