Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Thai Airways | Royal Orchid Plus
Reload this Page >

FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.

Community
Wiki Posts
Search
Old Mar 10, 2018, 12:52 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.

Thai Airways Royal First Class Lounge

Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures


Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.

Opening hours: 05:00 am. – 01:00 am.

Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge


Lounge access rules:

Departures in TG or *A F from BKK = FCL access

TG F Arrival connecting to international TG C/Y = FCL access

TG F Arrival connecting to *A C = No FCL access

TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.

*A F arrival connecting to TG C or *A C = no FCL access

1 guest is allowed when departing in TG F or *A F


Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?

A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.

Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?

A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.


Thai Airways Royal Orchid Spa

Link to webpage: Spa


Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.

Opening hours: 06:00 am. – 11:30 pm.

General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink

First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets

Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners

Treatment Menu:

Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.

Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.

Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.

Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.


Spa access rules:

TG F departure = F spa access

*A F departures = No spa access

TG C departures = C spa access

*A C departures = No spa access

TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario

No guest are allowed regardless of class of travel


Q: Is it possible to book the spa treatment in advance?

A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.


I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
Print Wikipost

FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.

Thread Tools
 
Search this Thread
 
Old Feb 2, 2014, 10:19 am
  #586  
Original Poster
 
Join Date: Mar 2008
Location: NCL and LBA
Programs: BD*G, BAGold, Hyatt Diamond, SPG Plat
Posts: 3,269
Originally Posted by Gunner14
I know the OP states this: TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.

What are the real chances with this? Annoyed if I won't have access when the domestic leg doesn't offer F.
The reason for this is not because you aren't continuing in F.. It is because domestic flights leave from the domestic section of the airport and you need to clear immigration (unless you're domestic airport has immigration facilities) and head over to the domestic section which has it's own J lounge.

If you have plenty of time, then I don't think it should be a problem if you ask to go to the F lounge before heading over to the domestic section of the airport.
pogonation is offline  
Old Feb 2, 2014, 10:55 am
  #587  
 
Join Date: Jun 2013
Location: RDU
Posts: 735
Originally Posted by pogonation
The reason for this is not because you aren't continuing in F.. It is because domestic flights leave from the domestic section of the airport and you need to clear immigration (unless you're domestic airport has immigration facilities) and head over to the domestic section which has it's own J lounge.

If you have plenty of time, then I don't think it should be a problem if you ask to go to the F lounge before heading over to the domestic section of the airport.
Ah, makes sense. Thanks.
Gunner14 is offline  
Old Feb 2, 2014, 4:58 pm
  #588  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Originally Posted by pogonation
The reason for this is not because you aren't continuing in F.. It is because domestic flights leave from the domestic section of the airport and you need to clear immigration (unless you're domestic airport has immigration facilities) and head over to the domestic section which has it's own J lounge.

If you have plenty of time, then I don't think it should be a problem if you ask to go to the F lounge before heading over to the domestic section of the airport.
Immigration is always cleared in Bangkok, it's customs that can be cleared in the destination airport if the facilities exist.

The real reason is that AoT tries to separate arrival and departure pax and the F lounge is not (officially) for arrival usage.
dsquared37 is offline  
Old Feb 3, 2014, 7:47 am
  #589  
 
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
Originally Posted by dsquared37
Great service tonight in the F lounge but nobody grabbed me for my massage and i noticed the time 5 minutes after my appointment was to begin.

Massage was in suite 1 which is super small but the woman was wonderful and I dozed for a fair bit of the massage.

Shower back in the main lounge had no hot water. Can't even say it was tepid.

Supposedly I'm the only pax in F to KIX tonight. Sweeeeeeeeet.

Cheers.
I was in suite 1 last night. It is quite tiny. Hot water was a little flaky. (Isn't it great when you don't have anything important to complain about.)

BTW - I thought the service in the lounge was unusually attentive. They kept coming into the my room to ask if I needed anything else. Often times they ignore you after they deliver you a drink and any food.

And.. a TG agent walked me from the plane to NEX this morning at NRT. First time that ever happened. Had it in HND but never NRT. A buggy would be nice next time.
5khours is offline  
Old Feb 3, 2014, 7:50 am
  #590  
 
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
Originally Posted by Gunner14
I know the OP states this: TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.

What are the real chances with this? Annoyed if I won't have access when the domestic leg doesn't offer F.
Unless I have a long connection, the domestic lounge is quite nice. If I have a long connection, I can always get into the F lounge, but sometimes you get some resistance from the TG agent.
5khours is offline  
Old Feb 3, 2014, 7:52 am
  #591  
 
Join Date: Jan 2011
Posts: 13
Just as a data point for those who may be in the same situation as me. Flying in from CDG to BKK in F and then connecting from BKK to HKT in Y. No J availability on BKK to HKT as it was fully booked so was just expecting the buggy service to fast track us through to the gate for the domestic flight but instead the lovely chap lead us to the Dom J lounge It's certainly nothing to write home about but it was nice to kill an hour and a half in there rather than in the terminal or gate.

Not sure if this is the norm or not so YMMV.
ndiddy is offline  
Old Feb 3, 2014, 11:30 am
  #592  
 
Join Date: Jun 2013
Location: RDU
Posts: 735
Originally Posted by 5khours
Unless I have a long connection, the domestic lounge is quite nice. If I have a long connection, I can always get into the F lounge, but sometimes you get some resistance from the TG agent.
Are there showers in the domestic lounge?
Gunner14 is offline  
Old Feb 3, 2014, 4:51 pm
  #593  
 
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
Originally Posted by Gunner14
Are there showers in the domestic lounge?
No.
5khours is offline  
Old Feb 3, 2014, 6:55 pm
  #594  
 
Join Date: Feb 2010
Posts: 819
TG641 (NRT-BKK, 1100/1530) wef 30 March is replaced with B747-400, no longer A380.
I have plans to take TG A380 Royal First Class and want to spend time in the Royal First Lounge and Royal Orchid Spa, fly from either KIX or NRT.
Which itinerary is better?

1. KIX-BKK-SIN (Transit in BKK, not clearing immigration. Check through baggage)
TG623 1145/1535 KIX-BKK A380 Royal First Class
Confirm can go Royal First Lounge & Royal Orchid Spa after the flight at 1535hrs But lousy lounge in KIX. Next day not sure can go back Royal First Lounge or not. Can go SilverKris, Royal Silk and EVA Air lounges next day.
Next day:
TG407 BKK-SIN 1350/1705 Royal Silk Class

2. NRT-BKK-SIN (Transit in BKK, not clearing immigration. Check through baggage)
TG677 1725/2155 NRT-BKK A380 Royal First Class
Confirm can go Royal First Lounge & Royal Orchid Spa after the flight at 2155hrs, but must leave at 0100hrs. The problem is not sure next day can go back Royal First Lounge & Royal Orchid Spa or not. Too short stay in Royal First Lounge. Can go SilverKris, Royal Silk and EVA Air lounges next day. But lounge in NRT is good. Can go ANA Suite Lounge and United First Class lounge.
Next day:
TG401 BKK-SIN 1940/2255 Royal Silk Class

Your vote and comments please.
vsepr is offline  
Old Feb 3, 2014, 7:08 pm
  #595  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Originally Posted by vsepr
TG641 (NRT-BKK, 1100/1530) wef 30 March is replaced with B747-400, no longer A380.
I have plans to take TG A380 Royal First Class and want to spend time in the Royal First Lounge and Royal Orchid Spa, fly from either KIX or NRT.
Which itinerary is better?

1. KIX-BKK-SIN (Transit in BKK, not clearing immigration. Check through baggage)
TG623 1145/1535 KIX-BKK A380 Royal First Class
Confirm can go Royal First Lounge & Royal Orchid Spa after the flight at 1535hrs But lousy lounge in KIX. Next day not sure can go back Royal First Lounge or not. Can go SilverKris, Royal Silk and EVA Air lounges next day.
Next day:
TG407 BKK-SIN 1350/1705 Royal Silk Class

2. NRT-BKK-SIN (Transit in BKK, not clearing immigration. Check through baggage)
TG677 1725/2155 NRT-BKK A380 Royal First Class
Confirm can go Royal First Lounge & Royal Orchid Spa after the flight at 2155hrs, but must leave at 0100hrs. The problem is not sure next day can go back Royal First Lounge & Royal Orchid Spa or not. Too short stay in Royal First Lounge. Can go SilverKris, Royal Silk and EVA Air lounges next day. But lounge in NRT is good. Can go ANA Suite Lounge and United First Class lounge.
Next day:
TG401 BKK-SIN 1940/2255 Royal Silk Class

Your vote and comments please.
for a 30 minute massage (entitlement because you're departing flight is in C not F) and a glass of Moet in the lounge, I wouldn't be hanging around too long in BKK.

I would suggest KIX-BKK on the a380 (arrival 1535) connecting to the TG401 BKK-SIN at 1940. That will give you guaranteed F lounge access, and plenty of time for a massage.
LHR/MEL/Europe FF is offline  
Old Feb 4, 2014, 1:32 am
  #596  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Originally Posted by 5khours
I was in suite 1 last night. It is quite tiny. Hot water was a little flaky. (Isn't it great when you don't have anything important to complain about.)

BTW - I thought the service in the lounge was unusually attentive. They kept coming into the my room to ask if I needed anything else. Often times they ignore you after they deliver you a drink and any food.


And.. a TG agent walked me from the plane to NEX this morning at NRT. First time that ever happened. Had it in HND but never NRT. A buggy would be nice next time.
Me too.... well, except for forgetting about my massage.

I'm departing NRT in a few days in TG F and while I've connected to TG F in NRT I've never originated there. Will I be escorted through security and fast tracked at immi in NRT? I'm guessing no but it would be nice.
dsquared37 is offline  
Old Feb 4, 2014, 2:47 am
  #597  
 
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
Originally Posted by dsquared37
Me too.... well, except for forgetting about my massage.

I'm departing NRT in a few days in TG F and while I've connected to TG F in NRT I've never originated there. Will I be escorted through security and fast tracked at immi in NRT? I'm guessing no but it would be nice.
There is no fast track for immigration for any airline at either HND or NRT. There is fast track security at NRT but only for F on NH, LH, UA, LX. (Apparently TG doesn't want to pay the 700 yen per pax that NH is charging.) If you fly out of HND, TG will fast track you on security but not at NRT.

That said, everything is pretty quick and efficient at NRT. If there are long lines at immigration go the far left line and look for an additional line to open. (Might save you five minutes). Also if there is a line at security, you can sometimes go through crew line if it's not crowded.

BTW - How long will you be in Tokyo?
5khours is offline  
Old Feb 7, 2014, 3:24 pm
  #598  
 
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,722
I am arriving in TG F from FRA and connecting to TG C to SIN. The total layover time is 4 hours 50 minutes. How much time do you reckon I have in the FCL, and is that enough to fully enjoy it?

Lucky had this to say in his trip report:

Our departure was scheduled for 4PM, and at around 3:50PM an agent came to fetch us and drive us to our gate.... When we arrived at our departure gate, E5, boarding was just already complete, so we were able to board immediately.

Does he really mean the departure (not boarding) time was 4pm, and he stayed in the lounge until 10 minutes before then? Is this normal?
italdesign is offline  
Old Feb 7, 2014, 3:28 pm
  #599  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Originally Posted by italdesign
I am arriving in TG F from FRA and connecting to TG C to SIN. The total layover time is 4 hours 50 minutes. How much time do you reckon I have in the FCL, and is that enough to fully enjoy it?

Lucky had this to say in his trip report:

Our departure was scheduled for 4PM, and at around 3:50PM an agent came to fetch us and drive us to our gate.... When we arrived at our departure gate, E5, boarding was just already complete, so we were able to board immediately.

Does he really mean the departure (not boarding) time was 4pm, and he stayed in the lounge until 10 minutes before then? Is this normal?
indeed the report really does mean 10 minutes before departure time (not boarding).

the first time you fly TG F it can be a bit disconcerting... you think they must have forgotten about you. But it's a mistake you only make once. After that you know they will come get you

but - as you are departing in business class you will need to make your own way to the plane. And you should be there no later than 20 minutes before departure (which may entail leaving the lounge around 30-35 minutes before departure)

4hours 50mins is more than enough time in the lounge. The massage takes 30 mins. and a shower maybe another 30. There is nothing worth spending more than another hour or so in the lounge. food is ok, but it's nothing you'd write a food blog about.

it's a nice lounge... but it's not up there with something like the LH FCLs with their rather good food and bars.
LHR/MEL/Europe FF is offline  
Old Feb 8, 2014, 3:03 am
  #600  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Originally Posted by 5khours
There is no fast track for immigration for any airline at either HND or NRT. There is fast track security at NRT but only for F on NH, LH, UA, LX. (Apparently TG doesn't want to pay the 700 yen per pax that NH is charging.) If you fly out of HND, TG will fast track you on security but not at NRT.

That said, everything is pretty quick and efficient at NRT. If there are long lines at immigration go the far left line and look for an additional line to open. (Might save you five minutes). Also if there is a line at security, you can sometimes go through crew line if it's not crowded.

BTW - How long will you be in Tokyo?
I did get expedited security by being escorted to the empty crew lane but everything was empty when I went through and even the (grumpy) immi agent was quick.

Originally Posted by italdesign
I am arriving in TG F from FRA and connecting to TG C to SIN. The total layover time is 4 hours 50 minutes. How much time do you reckon I have in the FCL, and is that enough to fully enjoy it?

Lucky had this to say in his trip report:

Our departure was scheduled for 4PM, and at around 3:50PM an agent came to fetch us and drive us to our gate.... When we arrived at our departure gate, E5, boarding was just already complete, so we were able to board immediately.

Does he really mean the departure (not boarding) time was 4pm, and he stayed in the lounge until 10 minutes before then? Is this normal?
You'll be fine with >4hrs ground time.

Originally Posted by LHR/MEL/Europe FF
indeed the report really does mean 10 minutes before departure time (not boarding).
Sorry but I find this difficult to believe if heading to E concourse since there isn't any transpo through the D concourse (at least it hasn't ever been offered to me).

Yesterday I left the lounge at 7:40 for an 8AM departure from C6 and this is in line with most of my other experiences.

If the PA isn't grabbing pax until 3:50 with a subsequent walk to E concourse I'll put money the flight was posting a delay.
dsquared37 is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.