Mar 10, 2018, 12:52 am
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Feb 8, 2014, 6:52 pm
#601
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,332
As an additional information I would state that A/B/C/D gates are up to max 5 minutes walk from the FCL; E/F/G 10 minutes (for higher E (E7++) and G (4, 5) gates you have to walk fast to reach within 10 minutes
Feb 9, 2014, 10:13 am
#602
Join Date: Jan 1999
Location: USA
Posts: 224
indeed the report really does mean 10 minutes before departure time (not boarding).
the first time you fly TG F it can be a bit disconcerting... you think they must have forgotten about you. But it's a mistake you only make once. After that you know they will come get you
the first time you fly TG F it can be a bit disconcerting... you think they must have forgotten about you. But it's a mistake you only make once. After that you know they will come get you
Funny enough our escort used her superpowers to part the masses. It was quite comical how she managed to elbow a path for us to board the aircraft without the slightest bit of inconvenience.
Feb 9, 2014, 4:55 pm
#603
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
I agree. I had this same experience on my first TG First experience departing BKK. I was too excited and a bit worried they'd forget me in the private room in the FCL. But they kept reassuring me they'd not forgotten me. Sure enough, they came to get me well past the boarding time on my boarding pass, but by the time we arrived at the gate boarding was just beginning. They seem to coordinate very precisely with the actual boarding times necessary so you're not standing unnecessarily waiting at the gate.
Feb 11, 2014, 2:33 am
#604
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
Sorry but I find this difficult to believe if heading to E concourse since there isn't any transpo through the D concourse (at least it hasn't ever been offered to me).
If the PA isn't grabbing pax until 3:50 with a subsequent walk to E concourse I'll put money the flight was posting a delay.
If the PA isn't grabbing pax until 3:50 with a subsequent walk to E concourse I'll put money the flight was posting a delay.
Feb 11, 2014, 2:38 am
#605
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
I usually take redeyes between TYO<>BKK so I normally fly out of HND and into NRT.
Feb 11, 2014, 6:44 am
#606
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
You have to hoof it in C, but last couple of times in F, they took me down one level, buggied me to the DEFG nexus and walked me back up through security there. Last time, I was with one other F pax who wanted to completely disrobe and totally unpack his bag at security which slowed things down a bit. I think we left the lounge about 15 minutes before departure but still had plenty of time.
Feb 15, 2014, 2:27 am
#607
Moderator, All Nippon Airways and Japan
Join Date: Sep 2005
Location: TYO
Programs: NH SFC (*G), JL JGP (OWE), AS MVP, WOH E, IHG SE
Posts: 3,908
I'll confirm that at NRT this morning, an agent walked me from TG F check in to the crew security lane, then left me to my own devices.
Oh, and the first post is out of date. TG F arrivals transferring to non-TG *A C or Y departures will be denied access to the TG F lounge. Three agents have so far informed me thus. Fortunately the SQ SKL lounge is not too bad.
Oh, and the first post is out of date. TG F arrivals transferring to non-TG *A C or Y departures will be denied access to the TG F lounge. Three agents have so far informed me thus. Fortunately the SQ SKL lounge is not too bad.
Last edited by armagebedar; Feb 15, 2014 at 2:38 am
Feb 16, 2014, 7:53 am
#608
Original Poster
Join Date: Mar 2008
Location: NCL and LBA
Programs: BD*G, BAGold, Hyatt Diamond, SPG Plat
Posts: 3,269
Do we have any more recent travellers who can confirm this? Will update the OP if this is the case now?
Feb 16, 2014, 8:32 pm
#609
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
I'll confirm that at NRT this morning, an agent walked me from TG F check in to the crew security lane, then left me to my own devices.
Oh, and the first post is out of date. TG F arrivals transferring to non-TG *A C or Y departures will be denied access to the TG F lounge. Three agents have so far informed me thus. Fortunately the SQ SKL lounge is not too bad.
Oh, and the first post is out of date. TG F arrivals transferring to non-TG *A C or Y departures will be denied access to the TG F lounge. Three agents have so far informed me thus. Fortunately the SQ SKL lounge is not too bad.
Feb 16, 2014, 11:02 pm
#610
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
I never though this was the case but assumed others had been successful.
Feb 17, 2014, 1:33 am
#611
Join Date: Sep 2004
Posts: 973
Q - hot showers and slumber rooms
1. In December last year hubby transit BKK twice and after 13 hours flights he wanted a hot shower to refresh before next long haul flights. Both times there was no hot water in the showers. He ended up having very quick cold showers and cold shaves. He said he mentioned the water temperature problems to staff at first class lounge, but they did not seem to care. Has anyone had problems with cold showers in first class lounge at BKK? We are going to transit there in April, and it would be nice to have hit showers after 13 hours flights. Also, can we use the showers in the spa area across the Lounge?
2. We are going to be in BKK for more than 9 hours - horrible schedule change by TG. We don't want to sit up in the lounge for all this time, and would like to nap for a few hours. Are the slumber rooms for this? Do we have to book ahead, or just ask when we arrive? Are there beds in slumber rooms, or just chairs?
Thanks.
2. We are going to be in BKK for more than 9 hours - horrible schedule change by TG. We don't want to sit up in the lounge for all this time, and would like to nap for a few hours. Are the slumber rooms for this? Do we have to book ahead, or just ask when we arrive? Are there beds in slumber rooms, or just chairs?
Thanks.
Feb 17, 2014, 3:11 am
#612
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
MUC-BKK F, BKK-SYD C: can I use the TG BKK F lounge?
The subject says it. I have read the TG web site which indicates I can use the C lounge since departing BKK flight is in C. But, with an arriving F flight, can I get F lounge access in BKK? FWIW, both flights are on TG.
Feb 17, 2014, 3:51 am
#613
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
1. In December last year hubby transit BKK twice and after 13 hours flights he wanted a hot shower to refresh before next long haul flights. Both times there was no hot water in the showers. He ended up having very quick cold showers and cold shaves. He said he mentioned the water temperature problems to staff at first class lounge, but they did not seem to care. Has anyone had problems with cold showers in first class lounge at BKK? We are going to transit there in April, and it would be nice to have hit showers after 13 hours flights. Also, can we use the showers in the spa area across the Lounge?
2. We are going to be in BKK for more than 9 hours - horrible schedule change by TG. We don't want to sit up in the lounge for all this time, and would like to nap for a few hours. Are the slumber rooms for this? Do we have to book ahead, or just ask when we arrive? Are there beds in slumber rooms, or just chairs?
Thanks.
2. We are going to be in BKK for more than 9 hours - horrible schedule change by TG. We don't want to sit up in the lounge for all this time, and would like to nap for a few hours. Are the slumber rooms for this? Do we have to book ahead, or just ask when we arrive? Are there beds in slumber rooms, or just chairs?
Thanks.
(I had a problem with the jacuzzi in the spa suite one time... the water was cold... not very enjoyable.. that was the first and last time!)
Feb 17, 2014, 3:53 am
#614
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
the buggy or escort will take you straight to the F lounge.
you will however most likely need to make your own way to the SYD plane if you are in C.
Feb 17, 2014, 5:54 am
#615
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
I think the general rule is arriving in TG F and connecting to a two-class TG C gives you F lounge access. but given the problems with availability to SYD with the schedule changes I don't think you'll have a problem with F access.
the buggy or escort will take you straight to the F lounge.
the buggy or escort will take you straight to the F lounge.