Mar 10, 2018, 12:52 am
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Jan 28, 2014, 4:08 pm
#571
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
they only gave me 15 or so minutes in it then came in to do the massage. It was in the same room as the massage table, so i dunno if they will give you a whole two hours in there. might depend on how many others are waiting.
Jan 28, 2014, 4:09 pm
#572
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
)
Jan 28, 2014, 5:52 pm
#573
Join Date: Jan 1999
Location: USA
Posts: 224
I, too, questioned how the bath tub in the massage room worked. Since they only have 3 massage suites, I can't imagine there's much time for you to take a bath as it would eat into your massage time or the time allocated for the next appointment. I was worried that I wasn't showering fast enough after my massage since it took a lot of scrubbing and soap to get the oil off all the nooks and crannies. :-) Due to the limited amount of massage suites, you might want to allocate enough time in your layover to give yourself a better chance of getting an appointment.
Jan 28, 2014, 7:35 pm
#574
Join Date: Aug 2011
Programs: many
Posts: 1,437
Jan 28, 2014, 7:44 pm
#575
Join Date: Aug 2011
Programs: many
Posts: 1,437
I, too, questioned how the bath tub in the massage room worked. Since they only have 3 massage suites, I can't imagine there's much time for you to take a bath as it would eat into your massage time or the time allocated for the next appointment. I was worried that I wasn't showering fast enough after my massage since it took a lot of scrubbing and soap to get the oil off all the nooks and crannies. :-) Due to the limited amount of massage suites, you might want to allocate enough time in your layover to give yourself a better chance of getting an appointment.
Jan 29, 2014, 11:53 am
#578
Join Date: May 2006
Posts: 1,913
Is this something you have to specifically request at the FCL? Or is this a FCL standard where they tell every passenger in the lounge and spa when boarding has started for your flight?
Jan 29, 2014, 5:56 pm
#579
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,335
but I would not completely rely on in...
Jan 30, 2014, 2:47 am
#580
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
On a tight connection staff will typically abbreviate the message in scheduling to give pax sufficient time to get to the gate.
Jan 30, 2014, 3:00 pm
#581
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
I had TG F booked in May from BKK-PEK but it just downgraded to the 777-300ER with no F so I will only be getting the J massage 
Regarding the FCL. It mentions First Class passengers departing same day on any Star Alliance operating flight. Does the First Class flight have to be departing BKK? My itin is:
5/27 SYD-BKK TG F
5/28 BKK-PEK TG C
5/28 PEK-LAX CA F
Regarding the FCL. It mentions First Class passengers departing same day on any Star Alliance operating flight. Does the First Class flight have to be departing BKK? My itin is:
5/27 SYD-BKK TG F
5/28 BKK-PEK TG C
5/28 PEK-LAX CA F
Jan 30, 2014, 3:10 pm
#582
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
I had TG F booked in May from BKK-PEK but it just downgraded to the 777-300ER with no F so I will only be getting the J massage
Regarding the FCL. It mentions First Class passengers departing same day on any Star Alliance operating flight. Does the First Class flight have to be departing BKK? My itin is:
5/27 SYD-BKK TG F
5/28 BKK-PEK TG C
5/28 PEK-LAX CA F
Regarding the FCL. It mentions First Class passengers departing same day on any Star Alliance operating flight. Does the First Class flight have to be departing BKK? My itin is:
5/27 SYD-BKK TG F
5/28 BKK-PEK TG C
5/28 PEK-LAX CA F
Jan 30, 2014, 5:13 pm
#583
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Jan 31, 2014, 8:35 am
#584
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Great service tonight in the F lounge but nobody grabbed me for my massage and i noticed the time 5 minutes after my appointment was to begin.
Massage was in suite 1 which is super small but the woman was wonderful and I dozed for a fair bit of the massage.
Shower back in the main lounge had no hot water. Can't even say it was tepid.
Supposedly I'm the only pax in F to KIX tonight. Sweeeeeeeeet.
Cheers.
Massage was in suite 1 which is super small but the woman was wonderful and I dozed for a fair bit of the massage.
Shower back in the main lounge had no hot water. Can't even say it was tepid.
Supposedly I'm the only pax in F to KIX tonight. Sweeeeeeeeet.
Cheers.
Feb 2, 2014, 10:09 am
#585
Join Date: Jun 2013
Location: RDU
Posts: 735
I know the OP states this: TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
What are the real chances with this? Annoyed if I won't have access when the domestic leg doesn't offer F.
What are the real chances with this? Annoyed if I won't have access when the domestic leg doesn't offer F.