Mar 10, 2018, 12:52 am
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
May 7, 2014, 12:21 pm
#706
Join Date: May 2010
Location: YYC
Programs: Aeroplan, FPC Platinum, SPG/Marriott Gold, Radisson Gold Elite, BW Diamond Select
Posts: 293
My only experience, prior to Tuesday night, was that spa arrangements were made at check-in. The quoted post indicates that, indeed, spa arrangements are now made at the lounge which was also our experience this time. Somewhere between two years ago and now, the process changed from one of making spa arrangements at first class check-in to making them in the lounge.
If you're suggesting that the process never included making spa reservations at check-in then we got a one-off situation, which seems pretty unlikely, because I guarantee that it was among one of the first questions asked of us.
Last edited by Shenanigans; May 7, 2014 at 12:37 pm
May 7, 2014, 12:50 pm
#707
Join Date: Oct 2005
Programs: UA 1K, Hertz 5*, IHG RA, Hyatt Diamond, Amex Plat, SPG Gold
Posts: 717
I had a 7-8 hour layover and this is how it went. I got the buggy ride to the FCL from my inbound and grabbed a spot in one of the "living rooms" I told them i wanted to go in the city for a little and wanted to book a massage from when i returned. They kind of insisted i get my massage first. After the massage i was able to leave my stuff in the living room and was shown where to go to get to passport control. I rode the train to the city, walked around a bit, took the train back to the airport. Went back to the first class check in area and was escorted back to the lounge, my stuff was still there when i returned.
May 7, 2014, 2:53 pm
#709
Join Date: Jul 2006
Location: Abu Dhabi, UAE
Programs: EY Plat, Accor Plat
Posts: 426
Hi guys I've searched and not found a direct answer yet:
if arriving on F at 6am and departing in C at 5pm, I'm wanting to go to the city i have carry and on hopefully checked though bags to HAN.
1) can/should i take the buggy to the international lounge (transit)?
2) can i exit the lounges to go into town easily on the city train (once in the F/C INT lounge?)
3) if yes to the above, can I leave cary on with them and just take my essentials?
if arriving on F at 6am and departing in C at 5pm, I'm wanting to go to the city i have carry and on hopefully checked though bags to HAN.
1) can/should i take the buggy to the international lounge (transit)?
2) can i exit the lounges to go into town easily on the city train (once in the F/C INT lounge?)
3) if yes to the above, can I leave cary on with them and just take my essentials?
Last edited by kelix; May 8, 2014 at 12:15 am
May 7, 2014, 2:59 pm
#710
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
Hi guys I've searched and not found a direct answer yet:
if arriving on F at 6am and departing in C at 5pm, I'm wanting to go to the city i have carry and on hopefully checked though bags to HAN.
1) can/should i take the buggy to the international lounge (transit) and try to blah my way into F?
2) can i exit the lounges to go into town easily on the city train (once in the F/C INT lounge?)
3) af yes to the above, can I leave cary on with thema dn just take my essentials?
if arriving on F at 6am and departing in C at 5pm, I'm wanting to go to the city i have carry and on hopefully checked though bags to HAN.
1) can/should i take the buggy to the international lounge (transit) and try to blah my way into F?
2) can i exit the lounges to go into town easily on the city train (once in the F/C INT lounge?)
3) af yes to the above, can I leave cary on with thema dn just take my essentials?
May 7, 2014, 3:23 pm
#711
Join Date: Jul 2006
Location: Abu Dhabi, UAE
Programs: EY Plat, Accor Plat
Posts: 426
Where can I leave my bags with the F lounge team? How do I leave the F lounge and go through immigration and back easily?
May 7, 2014, 6:06 pm
#712
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
As for making your appointment at checkin I've never been asked by the agent or inquired about it preferring to just take care of it in the lounge. So who knows what the events were during your one time two years.
May 7, 2014, 6:16 pm
#713
Join Date: Jul 2009
Location: Alberta, Canada
Programs: Aeroplan
Posts: 1,013
I sure miss the days of arriving on TG F and the golf cart ride to the escalator and being escorted up to the F lounge for domestic TG C transfers. Man that first dragon encounter when we didn't know about the rule change was harsh. We were so looking forward to the spa vs. the mosquito infested domestic lounge. Damn rule changes! I wouldn't put it past TG to flop back (even though it doesn't make sense security wise) as they aren't the most consistent/copmmon sense airline to say the least. 
May 8, 2014, 8:39 am
#714
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Hi guys I've searched and not found a direct answer yet:
if arriving on F at 6am and departing in C at 5pm, I'm wanting to go to the city i have carry and on hopefully checked though bags to HAN.
1) can/should i take the buggy to the international lounge (transit)?
2) can i exit the lounges to go into town easily on the city train (once in the F/C INT lounge?)
3) if yes to the above, can I leave cary on with them and just take my essentials?
if arriving on F at 6am and departing in C at 5pm, I'm wanting to go to the city i have carry and on hopefully checked though bags to HAN.
1) can/should i take the buggy to the international lounge (transit)?
2) can i exit the lounges to go into town easily on the city train (once in the F/C INT lounge?)
3) if yes to the above, can I leave cary on with them and just take my essentials?
I had a 7-8 hour layover and this is how it went. I got the buggy ride to the FCL from my inbound and grabbed a spot in one of the "living rooms" I told them i wanted to go in the city for a little and wanted to book a massage from when i returned. They kind of insisted i get my massage first. After the massage i was able to leave my stuff in the living room and was shown where to go to get to passport control. I rode the train to the city, walked around a bit, took the train back to the airport. Went back to the first class check in area and was escorted back to the lounge, my stuff was still there when i returned.
May 8, 2014, 4:11 pm
#715
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
- To get out of the airport,
- Exit the FCL and go left.
- At the entrance to the C concourse (on your right) there is small passageway just past the escalators. Go through the passageway and down the escalator.
- At the bottom of escalator turn left and follow signs to immigration.
- At immigration go to the far right to use the fast track.
- After immigration, go through customs and then down the elevators or escalators to B1 where you will find the train to the city. (You can also get car service from AOT on the 2F or taxis on 1F).
- On returning to the airport, go up to 4F (departures). (The elevator to the far left when you enter the terminal at B1 is usually fastest.) On 4F, go to the far left for TG international F check-in. Show them your BP. They will escort you back through security and immigration to the FCL.
May 8, 2014, 4:13 pm
#716
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
After the massage i was able to leave my stuff in the living room and was shown where to go to get to passport control. I rode the train to the city, walked around a bit, took the train back to the airport. Went back to the first class check in area and was escorted back to the lounge, my stuff was still there when i returned.
May 11, 2014, 4:34 pm
#717
Join Date: Nov 2004
Location: LAS
Posts: 174
Hi all,
I'll be arriving into BKK next week in TG F and departing later to CMB in Y (downgraded from C; flight now sold as single class) on Thai Smile (TG flight number).
I've noted the TG F > TG C,Y rules in the wiki. I know that Thai Smile is in the process of leaving *A and becoming its own sort of "standalone" carrier, so I was just wondering if the same rules will apply for my TG F > Thai Smile connection.
Thanks!
I'll be arriving into BKK next week in TG F and departing later to CMB in Y (downgraded from C; flight now sold as single class) on Thai Smile (TG flight number).
I've noted the TG F > TG C,Y rules in the wiki. I know that Thai Smile is in the process of leaving *A and becoming its own sort of "standalone" carrier, so I was just wondering if the same rules will apply for my TG F > Thai Smile connection.
Thanks!
May 11, 2014, 5:52 pm
#718
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Hi all,
I'll be arriving into BKK next week in TG F and departing later to CMB in Y (downgraded from C; flight now sold as single class) on Thai Smile (TG flight number).
I've noted the TG F > TG C,Y rules in the wiki. I know that Thai Smile is in the process of leaving *A and becoming its own sort of "standalone" carrier, so I was just wondering if the same rules will apply for my TG F > Thai Smile connection.
Thanks!
I'll be arriving into BKK next week in TG F and departing later to CMB in Y (downgraded from C; flight now sold as single class) on Thai Smile (TG flight number).
I've noted the TG F > TG C,Y rules in the wiki. I know that Thai Smile is in the process of leaving *A and becoming its own sort of "standalone" carrier, so I was just wondering if the same rules will apply for my TG F > Thai Smile connection.
Thanks!
May 12, 2014, 11:45 am
#719
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
May 12, 2014, 4:37 pm
#720
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341