Mar 10, 2018, 12:52 am
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Jul 10, 2014, 6:52 pm
#798
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Jul 13, 2014, 4:29 am
#799
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,722
Reporting from the lounge. Came in TG F, departing int'l TG C. Was offered full body massage by lounge receptionist without me saying a thing. The spa receptionist had 30 min in her notes but adjusted without fuss.
1 hour full body massage was awesome. Best way to fall asleep. The only better thing would be if I didn't have to get up!
Lounge service is pretty spotty. Will have a trip report soon.
1 hour full body massage was awesome. Best way to fall asleep. The only better thing would be if I didn't have to get up!
Lounge service is pretty spotty. Will have a trip report soon.
Jul 13, 2014, 4:47 am
#800
Join Date: Feb 2010
Posts: 819
Reporting from the lounge. Came in TG F, departing int'l TG C. Was offered full body massage by lounge receptionist without me saying a thing. The spa receptionist had 30 min in her notes but adjusted without fuss.
1 hour full body massage was awesome. Best way to fall asleep. The only better thing would be if I didn't have to get up!
Lounge service is pretty spotty. Will have a trip report soon.
1 hour full body massage was awesome. Best way to fall asleep. The only better thing would be if I didn't have to get up!
Lounge service is pretty spotty. Will have a trip report soon.
Do you mean that the spa receptionist have written instructions or guidelines that departing international TG C can only have 30 mins massage even though passengers arrive on TG F?
Thanks for the clarification.
Jul 13, 2014, 4:56 am
#801
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
"The spa receptionist had 30 min in her notes but adjusted without fuss."
Do you mean that the spa receptionist have written instructions or guidelines that departing international TG C can only have 30 mins massage even though passengers arrive on TG F?
Thanks for the clarification.
Do you mean that the spa receptionist have written instructions or guidelines that departing international TG C can only have 30 mins massage even though passengers arrive on TG F?
Thanks for the clarification.
Jul 13, 2014, 5:11 am
#802
Join Date: Feb 2010
Posts: 819
I c. So that best way is still fly out of BKK in F rather than fly in to get guaranteed F class perks. Eg: SIN-BKK-NRT.
Jul 13, 2014, 5:39 am
#803
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
All other services are the same... arrival buggy and F lounge access.
Jul 13, 2014, 9:20 am
#804
Join Date: Feb 2006
Location: MKE
Programs: Fly: AA EXP UA Gold MM Stay: Hyatt Globalist, Marriott LT Plat Drive: Avis PC, Hertz PC
Posts: 782
Reporting from the lounge. Came in TG F, departing int'l TG C. Was offered full body massage by lounge receptionist without me saying a thing. The spa receptionist had 30 min in her notes but adjusted without fuss.
1 hour full body massage was awesome. Best way to fall asleep. The only better thing would be if I didn't have to get up!
Lounge service is pretty spotty. Will have a trip report soon.
1 hour full body massage was awesome. Best way to fall asleep. The only better thing would be if I didn't have to get up!
Lounge service is pretty spotty. Will have a trip report soon.
Jul 13, 2014, 12:20 pm
#805
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,332
Just to add my own experience from June 2014. I arrived in TG F, departing in TG C. I was offered C spa options, but I could choose 2 30 minute treatments. I asked about full body massage, but that was not allowed. In some ways this was better than the F spa experience I had on the return leg, which had a noticeably shorter treatment time (more like 40-45 minutes total) than the 2 30 minute treatments.
during less busy hours, they might be generous and offer arriving F/departing C more than the 30 minutes neck and shoulder or foot, such as full body or 2 times 30 minutes
Jul 13, 2014, 8:45 pm
#806
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,722
Just to add my own experience from June 2014. I arrived in TG F, departing in TG C. I was offered C spa options, but I could choose 2 30 minute treatments. I asked about full body massage, but that was not allowed. In some ways this was better than the F spa experience I had on the return leg, which had a noticeably shorter treatment time (more like 40-45 minutes total) than the 2 30 minute treatments.
"The spa receptionist had 30 min in her notes but adjusted without fuss."
Do you mean that the spa receptionist have written instructions or guidelines that departing international TG C can only have 30 mins massage even though passengers arrive on TG F?
Thanks for the clarification.
Do you mean that the spa receptionist have written instructions or guidelines that departing international TG C can only have 30 mins massage even though passengers arrive on TG F?
Thanks for the clarification.
it really depends on the time you ask; during the peak hours later evening sometimes difficult to get full body massage even as departing F, if you get it is often shortened.
during less busy hours, they might be generous and offer arriving F/departing C more than the 30 minutes neck and shoulder or foot, such as full body or 2 times 30 minutes
during less busy hours, they might be generous and offer arriving F/departing C more than the 30 minutes neck and shoulder or foot, such as full body or 2 times 30 minutes
Jul 14, 2014, 1:25 am
#807
Join Date: Feb 2010
Posts: 819
The keyword is “SAME DAY” connection.
I checked with THAI Airways Singapore Airport office. (Tel: 6542 8333/4, call after 2pm)
For connecting flights at Bangkok, because Bangkok does not have overnight baggage security, we cannot check through our baggage for next day connecting flights.
Eg. SIN-BKK on TG404 (1225/1345) and BKK-NRT (0735/1545) on TG676 next day. Hence cannot take A380 Royal First Class to NRT anymore because we need to check in at BKK at 5am next morning, not enough time to spend at the lounges!!
We can check through our baggage for same day flights only, regardless number of hours.
Eg: SIN-BKK on TG402 (0740/0900) and BKK-KIX on TG622 (2330/0700+1) same day.
The SATS Premium check-in lounge at T1 (Tel: 6542 6992) allows THAI Royal Silk passengers to check in up to 6 hours before the SIN-BKK flight and they will tag Royal First Class baggage tags if your connecting flight is on Royal First Class.
I checked with THAI Airways Singapore Airport office. (Tel: 6542 8333/4, call after 2pm)
For connecting flights at Bangkok, because Bangkok does not have overnight baggage security, we cannot check through our baggage for next day connecting flights.
Eg. SIN-BKK on TG404 (1225/1345) and BKK-NRT (0735/1545) on TG676 next day. Hence cannot take A380 Royal First Class to NRT anymore because we need to check in at BKK at 5am next morning, not enough time to spend at the lounges!!
We can check through our baggage for same day flights only, regardless number of hours.
Eg: SIN-BKK on TG402 (0740/0900) and BKK-KIX on TG622 (2330/0700+1) same day.
The SATS Premium check-in lounge at T1 (Tel: 6542 6992) allows THAI Royal Silk passengers to check in up to 6 hours before the SIN-BKK flight and they will tag Royal First Class baggage tags if your connecting flight is on Royal First Class.
Jul 14, 2014, 1:43 am
#808
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
The keyword is “SAME DAY” connection.
I checked with THAI Airways Singapore Airport office. (Tel: 6542 8333/4, call after 2pm)
For connecting flights at Bangkok, because Bangkok does not have overnight baggage security, we cannot check through our baggage for next day connecting flights.
Eg. SIN-BKK on TG404 (1225/1345) and BKK-NRT (0735/1545) on TG676 next day. Hence cannot take A380 Royal First Class to NRT anymore because we need to check in at BKK at 5am next morning, not enough time to spend at the lounges!!
We can check through our baggage for same day flights only, regardless number of hours.
Eg: SIN-BKK on TG402 (0740/0900) and BKK-KIX on TG622 (2330/0700+1) same day.
The SATS Premium check-in lounge at T1 (Tel: 6542 6992) allows THAI Royal Silk passengers to check in up to 6 hours before the SIN-BKK flight and they will tag Royal First Class baggage tags if your connecting flight is on Royal First Class.
I checked with THAI Airways Singapore Airport office. (Tel: 6542 8333/4, call after 2pm)
For connecting flights at Bangkok, because Bangkok does not have overnight baggage security, we cannot check through our baggage for next day connecting flights.
Eg. SIN-BKK on TG404 (1225/1345) and BKK-NRT (0735/1545) on TG676 next day. Hence cannot take A380 Royal First Class to NRT anymore because we need to check in at BKK at 5am next morning, not enough time to spend at the lounges!!
We can check through our baggage for same day flights only, regardless number of hours.
Eg: SIN-BKK on TG402 (0740/0900) and BKK-KIX on TG622 (2330/0700+1) same day.
The SATS Premium check-in lounge at T1 (Tel: 6542 6992) allows THAI Royal Silk passengers to check in up to 6 hours before the SIN-BKK flight and they will tag Royal First Class baggage tags if your connecting flight is on Royal First Class.
TG may not have 'long term' baggage storage facilities, but they can hold overnight if the connection is reasonable.
Jul 14, 2014, 2:49 am
#809
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,332
"no overnight baggage security": what complete nonsense!
the SATS Premium check-in lounge has gone downhill recently. long queues and arrogant staff. still no priority immigration line
overall Terminal 1 in Changi sucks and I do not understand why Changi airport always gets such high rankings
Jul 14, 2014, 4:20 am
#810
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,722
After this trip, I realized airport/airline agents are no better than the infamous Citi phone agents. Everyone has a different answer. The key: if something doesn't sound right, don't take their word for it, especially if it means a burden for you. Escalate and get a second (3rd, etc) opinion. I learned this the hard way and was lucky the agent at my connecting airport was good enough to fix the mistake made by the previous agent.