Mar 10, 2018, 12:52 am
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Jul 14, 2014, 6:32 am
#811
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,332
After this trip, I realized airport/airline agents are no better than the infamous Citi phone agents. Everyone has a different answer. The key: if something doesn't sound right, don't take their word for it, especially if it means a burden for you. Escalate and get a second (3rd, etc) opinion. I learned this the hard way and was lucky the agent at my connecting airport was good enough to fix the mistake made by the previous agent.
agree! Those people tend to quick and dirty answers to turn fast to the next customer! fight for a good solution often helps!
Jul 14, 2014, 12:09 pm
#812
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
After this trip, I realized airport/airline agents are no better than the infamous Citi phone agents. Everyone has a different answer. The key: if something doesn't sound right, don't take their word for it, especially if it means a burden for you. Escalate and get a second (3rd, etc) opinion. I learned this the hard way and was lucky the agent at my connecting airport was good enough to fix the mistake made by the previous agent.
Jul 15, 2014, 11:31 pm
#813
Join Date: Feb 2013
Location: ORD
Programs: UA 1K, IHG Platinum Ambassador, Marriott Gold
Posts: 94
Just arrived at the FCT in Frankfurt after the night at the Thai First lounge and the A380 to Frankfurt. We arrived from DPS at an apron position and got a van ride and a buggy ride to the FCL, wasn't expecting both! The massages were great, but were instructed to leave at 2315 for departure at 2345 at E8! Needless to say the walk over was a bit much for that short period of time. I did appreciate the Thai representative pickup at Frankfurt who took us all the way to the FCT! That was also unexpected. I think they get a little frazzled with all the late departing flights in the lounge, otherwise it was a wonderful experience.
Jul 15, 2014, 11:52 pm
#814
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
Just arrived at the FCT in Frankfurt after the night at the Thai First lounge and the A380 to Frankfurt. We arrived from DPS at an apron position and got a van ride and a buggy ride to the FCL, wasn't expecting both! The massages were great, but were instructed to leave at 2315 for departure at 2345 at E8! Needless to say the walk over was a bit much for that short period of time. I did appreciate the Thai representative pickup at Frankfurt who took us all the way to the FCT! That was also unexpected. I think they get a little frazzled with all the late departing flights in the lounge, otherwise it was a wonderful experience.
Seriously doubt I'll be able to get myself into the TG FCL though since we are departing BKK to Siem Reap on PG
Jul 15, 2014, 11:55 pm
#815
Join Date: Feb 2013
Location: ORD
Programs: UA 1K, IHG Platinum Ambassador, Marriott Gold
Posts: 94
I saw on your itinerary you had ord-fra-bkk on 748 and a380. We ended up taking the 744 and a346 on the way down, definitely nice to have the bed but the a380 is worlds better than the a346. We have the 748 back to chicago in 2 hours, good luck in BKK.
Jul 16, 2014, 12:01 am
#816
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
Jul 16, 2014, 10:41 pm
#817
Join Date: Feb 2010
Posts: 819
I emailed THAI through their website. Here is their reply:
S4/00145482-CS
Dear Mr. vsepr,
We wish to refer to your email message regarding your future travel on board Thai Airways International.
Please note passengers who hold confirmed booking for the connecting flight can have their baggage checked through to final destination, if the connecting time is not over 24 hours but not less than 1 hours 15 minutes. This is to facilitate the need of passengers for "seamless" travel between various destinations with smooth flight connections.
Looking forward to welcoming you on board THAI Airways International's Royal Orchid Service, we send you our best wishes.
Yours sincerely,
Chalika Sirihongse
Asst. International Relations Manager
Customer Relations Service Department
Confidentiality and Disclaimer:
This e-mail and any attachments transmitted with it are intended solely for the use of the addresses and may contain legally privileged and confidential information. If you are not the intended recipient(s) of this e-mail or if you have received it in error please immediately advised the sender by replying to the message and then delete it completely from your computer. Any unauthorized copying, disclosure or distribution of the message or other use of the message or its attachments is strictly prohibited. Please be aware that this e-mail or its attachments (if any) may contain viruses or other harmful code which have not been detected by our anti-virus system. THAI accept no responsibility for any mis-transmission or virus contamination of, or interference with, the e-mail, or for any loss or damage that may be incurred as a result of the use of any information contained in the e-mail.
S4/00145482-CS
Dear Mr. vsepr,
We wish to refer to your email message regarding your future travel on board Thai Airways International.
Please note passengers who hold confirmed booking for the connecting flight can have their baggage checked through to final destination, if the connecting time is not over 24 hours but not less than 1 hours 15 minutes. This is to facilitate the need of passengers for "seamless" travel between various destinations with smooth flight connections.
Looking forward to welcoming you on board THAI Airways International's Royal Orchid Service, we send you our best wishes.
Yours sincerely,
Chalika Sirihongse
Asst. International Relations Manager
Customer Relations Service Department
Confidentiality and Disclaimer:
This e-mail and any attachments transmitted with it are intended solely for the use of the addresses and may contain legally privileged and confidential information. If you are not the intended recipient(s) of this e-mail or if you have received it in error please immediately advised the sender by replying to the message and then delete it completely from your computer. Any unauthorized copying, disclosure or distribution of the message or other use of the message or its attachments is strictly prohibited. Please be aware that this e-mail or its attachments (if any) may contain viruses or other harmful code which have not been detected by our anti-virus system. THAI accept no responsibility for any mis-transmission or virus contamination of, or interference with, the e-mail, or for any loss or damage that may be incurred as a result of the use of any information contained in the e-mail.
Aug 20, 2014, 6:22 am
#819
Join Date: May 2009
Location: London, UK
Programs: BA Silver, Hyatt Globalist
Posts: 452
We're flying LHR--BKK--NRT in a couple of weeks on TG, with the first leg in F and the second in C, so we should have F lounge access in BKK. However, our layover is only 90mins; will we actually have time to go to the lounge in practice?
Aug 20, 2014, 6:24 am
#820
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
I'd say it'll be a really tight call. You'll likely be able to visit, but not really do very much, unless they actually do the buggy pickup for you (I've heard reports of it not happening as consistently anymore). The airport is HUGE, though. When we did our FCL to HKG gate trek on the buggy, I literally felt like I drove halfway across a city.
Aug 20, 2014, 10:05 am
#821
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
Please forgive me if this has been asked and answered, but I couldn't find the Information in this huge thread:
We'll be flying TG F from ZRH-BKK and then C from BKK-SIN. The second flight has a TG flight number (TG973), but it is operated by Singapore Airlines. Will we have access to the F Lounge or the Spa ?
We'll be flying TG F from ZRH-BKK and then C from BKK-SIN. The second flight has a TG flight number (TG973), but it is operated by Singapore Airlines. Will we have access to the F Lounge or the Spa ?
Aug 20, 2014, 9:14 pm
#822
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,332
Please forgive me if this has been asked and answered, but I couldn't find the Information in this huge thread:
We'll be flying TG F from ZRH-BKK and then C from BKK-SIN. The second flight has a TG flight number (TG973), but it is operated by Singapore Airlines. Will we have access to the F Lounge or the Spa ?
We'll be flying TG F from ZRH-BKK and then C from BKK-SIN. The second flight has a TG flight number (TG973), but it is operated by Singapore Airlines. Will we have access to the F Lounge or the Spa ?
codeshare flights of TG have usually 4 digit flight numbers, are you sure you did not mix up something as TG973 is very close to TG's flight numbers to and from ZRH (TG970, TG971)
anyway you have access for the codeshare flight as it was TG's own flight
Aug 20, 2014, 9:37 pm
#823
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Please forgive me if this has been asked and answered, but I couldn't find the Information in this huge thread:
We'll be flying TG F from ZRH-BKK and then C from BKK-SIN. The second flight has a TG flight number (TG973), but it is operated by Singapore Airlines. Will we have access to the F Lounge or the Spa ?
We'll be flying TG F from ZRH-BKK and then C from BKK-SIN. The second flight has a TG flight number (TG973), but it is operated by Singapore Airlines. Will we have access to the F Lounge or the Spa ?
if you arrive on TG F and depart in TG C you have access to F lounge, but only half hour massage (instead of 1 hour for departing F)
codeshare flights of TG have usually 4 digit flight numbers, are you sure you did not mix up something as TG973 is very close to TG's flight numbers to and from ZRH (TG970, TG971)
anyway you have access for the codeshare flight as it was TG's own flight
codeshare flights of TG have usually 4 digit flight numbers, are you sure you did not mix up something as TG973 is very close to TG's flight numbers to and from ZRH (TG970, TG971)
anyway you have access for the codeshare flight as it was TG's own flight
Aug 20, 2014, 11:02 pm
#824
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,332
Aug 21, 2014, 3:39 am
#825
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
Many thanks ! Of course you're right, it was SQ 973... I need glasses...
But doesn't the summary on page 1 state that "TG F Arrival connecting to *A C = No FCL Access" ? If the connecting flight is on a SQ flight number and metal, wouldn't this mean we get no access to the F Lounge ?
But doesn't the summary on page 1 state that "TG F Arrival connecting to *A C = No FCL Access" ? If the connecting flight is on a SQ flight number and metal, wouldn't this mean we get no access to the F Lounge ?