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-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   Report FT SLOWNESS on this thread (https://www.flyertalk.com/forum/technical-support-feedback/165219-report-ft-slowness-thread.html)

blairvanhorn May 8, 2002 10:21 am

Impossible to get into United and Omni. Other forums are accessible, but noticeably slower than usual.

UAL Traveler May 8, 2002 10:30 am

BTW, United is still partially accessible by clicking on the View Active Topics link on the top of the FT Miles page, and then clicking on the United topics. However, the UA search feature does not work.

dan at WebFlyer May 8, 2002 10:44 am

Update: It appears that we're getting slammed again on our server. John's looking into beefing it up and giving the machine a little more breathing room.

We may also run an archive early (instead of June) to pull some of the oldest threads out of the more popular forums, including OMNI and United.

LexPassenger May 8, 2002 10:46 am

Well, it's not just me.... good luck on the fixes, everybody.

------------------
"Service" should be a noun, not a verb.
Delta Flyers' Guide

Analise May 8, 2002 1:18 pm

Dan, does that "no" thread or its lack of presence in OMNI recently, have anything to do with the speed of OMNI? Is there a causal relationship?

Eastbay1K May 8, 2002 1:54 pm

Omni and United dead, the rest are slower than normal.

dan at WebFlyer May 8, 2002 3:05 pm


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Analise:
Dan, does that "no" thread or its lack of presence in OMNI recently, have anything to do with the speed of OMNI? Is there a causal relationship?</font>
We think they're related because when that "NO" thread is up there, OMNI seems to function, but when it's gone, OMNI clams up again.

Although we don't know what specifically causes the NO thread to appear, viewing it from this end it appears to be a corrupted thread. When we delete it (usually by rebuilding the OMNI forum), OMNI slows to a crawl, so we've been hesitant to delete it.

robb May 8, 2002 4:27 pm

noooooooooo!!!!

CameraGuy May 8, 2002 6:20 pm

CO forum seems to be down too.

cblaisd May 8, 2002 8:14 pm

I'm having the same problem with the UA forum.

Another reason that I would like to again repeat my suggestion that there be a "Network Status Page" for FT that is located on another server to show when FT is wholly or partially down or substandard.

blairvanhorn May 9, 2002 6:18 am

Dan and Company,

Things have been running smoothly since this morning (Central European Time).

Thanks (with crossed fingers).

cactuspete May 9, 2002 1:41 pm

Does this slowdown have anything to do with the return of FT's two most prolific posters, or is it mere coincidence? http://www.flyertalk.com/forum/wink.gif

MatthewClement May 13, 2002 12:18 pm

The entire board is very slow, and it would appear that United has thrown a wobbly again. I can't get in at all.


doc May 13, 2002 1:08 pm

While fine early this morning, it is now seriously so slow as to be essentially unusable. UA and OMNI have been down for an hour or more for many folks.

Is the addition of the ver growing growing, oh so lengthy "word association thread" in OMNI possibly a cause, at least in part?

Thanks.

-Mark

UAL Traveler May 13, 2002 2:20 pm

UA's dead for me.

robb May 13, 2002 2:40 pm

Don't make me feel guilty for the word association thread!!! It's not its fault it's so popular!

Fortunately, OMNI and UA's many problems long predated the WAT, so I'm hoping it's not to blame!

PremEx May 13, 2002 2:53 pm

United's dead again for me now as well.

ScottC May 13, 2002 3:24 pm


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by doc:
While fine early this morning, it is now seriously so slow as to be essentially unusable. UA and OMNI have been down for an hour or more for many folks.

Is the addition of the ver growing growing, oh so lengthy "word association thread" in OMNI possibly a cause, at least in part?

Thanks.

-Mark
</font>
Perhaps it's the "ver growing growing" oh so lengthy other posts that are apperaring http://www.flyertalk.com/forum/wink.gif http://www.flyertalk.com/forum/biggrin.gif

John at Webflyer May 13, 2002 3:55 pm

We're looking at further upgrades to the FT server in the near future that may help with some of these problems.

We have a small favor to ask you, gang. When posting an issue like this, please create a new thread rather than adding to an old thread -- as I'm sure you can see there are more than 100 posts in this thread -- a lot to wade through in the time we have.

ozstamps May 13, 2002 4:17 pm


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Is the addition of the ever growing growing, oh so lengthy "word association thread" in OMNI possibly a cause, at least in part? </font>
HA! http://www.flyertalk.com/forum/smile.gif

On that topic though, a serious question, that may help the slowness question. That topic has about 60 pages or whatever. And most of them are one word or one line answers. That had me wondering 'why so many pages'?

Has anyone esle noticed the number of posting lines on a given 'page' over on Omni, (and I have the same feeling on FT Travel as a whole) is SUBSTANTIALLY less than it is here?

Not sure if I am making my question clear, but it seems a "page" of a thread on FT 'Miles' takes up SEVERAL times as many posts and data as does one page on FT 'Travel'.

i.e. it is my guess if the "Word Assocation" was in Miles Buzz (heaven forbid!) it would run to about a third or quarter as many pages long, altough containing the same number of posts. It seems like a simple "tweaking" issue and may help stabilse that Forum, rather than 60 or so "pages" of data needing to be "rad" by computer each time a post is made. Omni has crashed often since being moved to FT Travel.

John At Webflyer - I responded here to keep answer within context of last few posts, but as it seems to be a possible issue with the general slowness, I'll take your advice and make it into a new thread.



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~ Glen ~

cblaisd May 13, 2002 5:34 pm


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by cblaisd:
I'm having the same problem with the UA forum. Another reason that I would like to again repeat my suggestion that there be a "Network Status Page" for FT that is located on another server to show when FT is wholly or partially down or substandard.</font>
Same problem today. Same suggestion.


ozstamps May 13, 2002 6:01 pm

Omni and UA also down for me. http://www.flyertalk.com/forum/frown.gif

cblaisd - not so sure if another website needs to be involved in announcing any outages, as from memory ALL of FT being down is a very rare bird isn't it? This forum does seem to suffice pretty well and is one click away for anyone interested.

And due to the 24 hour - 7 day nature of FT posters it might well be at 1 a.m. Sunday Colorado time that some European or Pacific members might notice some Forums are down and post it here for general information to others.

If FT staff needed to respond via an outage notice on another dedicated website page, it may be 30-50 hours before anyone is at their desk at 8.30am Monday to do this. And we are pre-assuming they KNOW there is a problem, and this board would surely be their guide to that in the first place. http://www.flyertalk.com/forum/smile.gif

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~ Glen ~

[This message has been edited by ozstamps (edited 05-13-2002).]

BrisbanePE May 13, 2002 8:08 pm

Why does only united have the problem?

Maybe it's the 8+ pages on Punki's PDX problem :-)

Oh the woes of a different timezone - no tech support in sight :-(

cblaisd May 13, 2002 10:51 pm


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ozstamps:
.. not so sure if another website needs to be involved in announcing any outages, as from memory ALL of FT being down is a very rare bird isn't it... </font>
While the last complete outage was in February, iirc, nonetheless I think an FT Status page would be helpful. E.g., my DSL internet provider has a status page that has a notation on various aspects of the service, whether they're normal or not, and if they're impaired in what way, and when the expected fix time is.

Something like that could be useful, I still think. E.g., an official FT status page (not just folks posting in this forum which may or may not represent the entirety of the problem and which gives no indication of resolution time) that could say something like:

"5/13/02 UA Forum and Omni are down. We are aware of the problem and hope for a fix by xxx p.m. MDT"



PremEx May 14, 2002 1:20 am

Good suggestion cblaisd.

BTW at almost exactly midnight tonight (or this morning, depending how you look at it), FlyerTalk really kicked into gear.

ozstamps May 14, 2002 2:01 am

cblaisd - I can't disagree it would be a useful feature, and my internet provider does just that - the same as yours. The difference is I pay my internet provider a goodly sum for cute bells and whistles like that, and I wonder just how much infrastructure Randy can build in for this free service? And as mentioned, an outage Saturday or Sunday or holidays is not going to get onto a seperate site anyway, more likely than not. http://www.flyertalk.com/forum/smile.gif

Anyway, free service or not, someone was burning the midnight oil and the United Forum did indeed surge to life about that time as premex confirms. Thanks for good the work whomever was responsible. http://www.flyertalk.com/forum/wink.gif


------------------
~ Glen ~

doc May 15, 2002 10:19 am

Matters are seemingly much improved! Thanks all! http://www.flyertalk.com/forum/smile.gif

kanebear May 30, 2002 10:19 am

FT running incredibly slow
 
Is something going on or is it me? I tried doing a traceroute to FT and all seems fine but the board is running SLLLOOOW! I even get timeouts in FT Travel... the funny thing is, Omni actually loads ok once I get onto travel!

dan at WebFlyer May 30, 2002 12:34 pm

I don't notice any slowdowns in Travel or Miles, for the forums I spot checked. Is it still acting slow for you?

kanebear May 30, 2002 1:38 pm

It's getting better... it's probably between here and there.

doc May 31, 2002 7:26 am

Slow today?
 
FT is a bit slow this morning for me and was since 6-7:00am, which is very unusual, and not a great omen! Perhaps the pop ups are doing it again?

Thanks.

-Mark

dan at WebFlyer May 31, 2002 9:32 am

It's possible it's the new ads, since another thread mentions errors caused by these.

I've contacted our ad company and requested that they check the new tags at their end as well as any campaigns being served in them.

I haven't noticed any slowdown, though, although I do see the bad ads. Is the board still crawling for you, and if so, is it restricted to certain forums, or all over?

doc May 31, 2002 10:29 am

Dan,

Actually the front "FT Miles" page (loaded incompletely twice before eventually finishing off properly) and the "Todays Active Topics" (finally loaded at 90 topics) page were both painfully slow from the outset. The rest of the board was not as bad as I progressed and seemed to improve rather than get a bit slower as it usually does.

Hope this helps!

Thanks very much.

Have a great weekend,

-Mark

dan at WebFlyer May 31, 2002 10:39 am

Well, our ad people have pulled the Flash ad that may have been causing the slowdown on page displays, so let's see if that helps your situation out...


cblaisd May 31, 2002 10:47 am

Dan, it's a little faster for me; but still crawling at times here.

FT Miles is much slower than FT Travel.

I'm on a DSL connection.

[This message has been edited by cblaisd (edited 05-31-2002).]

doc May 31, 2002 11:02 am

A bit better, yes!

As always, thanks very much Dan! http://www.flyertalk.com/forum/smile.gif

dan at WebFlyer May 31, 2002 12:37 pm


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by cblaisd:
Dan, it's a little faster for me; but still crawling at times here.

FT Miles is much slower than FT Travel.
</font>
I can see how Miles wouldn't be as fast as Travel, just because of the overall post-count difference, but I haven't noticed a significant slowdown at this end with Miles. United still seems to be doing well, as is American and MilesBuzz, which seem to be the ones that get hit the worst.

Are you getting timeout errors, or just slowdowns?

JRF May 31, 2002 1:57 pm

It is taking an average of over 2 minutes a page to load at present. I use DSL and usually am loaded in seconds. Once the banner adds load, the rest of the page follows.

I presume this is the same add agency that has screwed up over and over in the past?

This is the kind of stuff that shows absentee management, even though I think Dan is keeping an eye on things. Try taking off the banners and see if things work better!

doc May 31, 2002 2:00 pm

FWIW, it seemed to worsen once again, sadly.

cblaisd May 31, 2002 2:16 pm


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dan at WebFlyer:
..Are you getting timeout errors, or just slowdowns?</font>
Mostly the latter; occasionally the former. Has been better the last hour, but still pretty slow.



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