We're pretty sure the slowness is caused by our overloaded server... especially during DealWatch days when our traffic spikes from that.

Sometimes it's not that bad, other times, well, you know firsthand how it behaves. And with American and United being two of our most popular areas, they seem to get hit the worst.

Once again, the "slowzees" have returned it seem. VERY slow again today, as it seemed to "bog down" at about 2:30pm EST! http://www.flyertalk.com/forum/frown.gif

Agreed. normally no problem due to the time diffenrence. I also not that the addition of the post to the page seems to have got very slow of late

Very slow today. Just tried the AA Forum and couldn't access it at all.

We are crawling!!!!!!!!!!!!!!!!

I just tried the AA forum and it still seems to be down. No posts indicated for the past hour and a half.

Agonizingly slow - and can't get into AA either!

its AAgain!

The other day FT tech said it was slow because Wed. is such a high traffic day.......so what is the problem today? It is always the AA board

Indeed...this and the S.P.A.M. boards are the only ones I've been able to get into. AArrgghh!

Even this is slow... and yes AA board is down again http://www.flyertalk.com/forum/frown.gif

------------------
Al

I'm going to go mow the lawn. By the time I get back, the page I requested should have loaded by then.

---

Unless of course it times out on you! http://www.flyertalk.com/forum/frown.gif

MILESBUZZ is nearly totally inaccessable today as well! http://www.flyertalk.com/forum/frown.gif



[This message has been edited by doc (edited 08-11-2001).]

that's what I receive when I try to 'enter' the Buzz today:

ERROR

The requested URL could not be retrieved

While trying to retrieve the URL: [no URL]

The following error was encountered:

* Zero Sized Reply

Squid did not receive any data for this request.

This is not good.. i am trying to do research on the AA's 20/20 promotion...and i guess i am outta luck today,my vacation day http://www.flyertalk.com/forum/frown.gif

I remember the good ole days...boards were never down!

way too slow today...(NOT buzz...I saw the note) If this keeps up I may have to giv e up on FT till the speed issues are fixed...I can;t sit here and wait for pages to load like this..

wayyyyyyyyyyyyy tooooooooooooooooo slooooooooooooow. To use doc's characterization at the begining of this thread -- agonizingly so.

Is there any answer to this slowness problem? Can't even get into some fora.

What causes the problems and why does it take so long to fix? How about some answers?????

As Janice, Chandler's ex on "Friends" might say:

....... Oh ....... My ....... God .......

Slow boards is quickly causing me to lose interest here ....

Slooooooooooooooooooooowwwwwwwwwwwwww !!!!!!!!!!!!!!!!!!!!!1

Why have a Technical Support Chat board if Randy's tech staff never has anyone monitoring this chat room?

All it takes is three minutes for one of Randy's tech people to open up, scan, and then type in: "Thank you for noticing this problem. We will look into AND GET BACK TO YOU!"

This is called real customer service, Randy.

After a couple of hours it would take about three minutes for that same tech to get on this chat board and say: "We do have a problem and we are fixing it now. Solution is estimated to take XX hours or XXXXXX"

This is not rocket science. This is what all our mothers taught us about being considerate and having good manners.

Randy, you are pissing off your best contributers by your tech staff's lack of a common courtesy.

I run an IT dept. If I did to my customers what Randy's tech staff is doing to his clients, I would be fired. That is the real world.
Is three minutes to much to ask for?

Hello all. Please accept my apologies for the inconvenince. I have been working on the problem all day and all still seems to be very, very slow. I'm on a cable modem and everything seems slow on the web today so I'm not entirely sure that it's just our server...although I am keeping an eye on it and on your feedback. I'm sorry for the delay in getting back with you and I appreciate your continued patience and support.

Thank you all.

------------------
Michael at WebFlyer
mailto:[email protected][email protected]</A>
2428 Hall Ave.
Grand Junction, Co. 81501
970.263.4201

Michael:

You are managing a web server off a cable modem?

Michael:

You are making qualitative judgements about your website's performance based upon your own single user experience on a cable modem?

Michael:

Suggest you go back to school or go to specialty training schools and learn about what it takes to professionally manage and run a web site.

Your responses would not pass muster in a real world IT Dept that manages real world website. Your user community out here is smarter, more IT experienced than you think.

Suggest you come up with better and more factual responses as to what is STILL wrong with Webflyer.

The Buzz and the Amer Air Chat rooms have been down for nearly 13 hours. I cannot get into them even with a three minute wait. However I can get into some other chat rooms.

To try and lay blame at the web infastructure only highlights your: (1.) lack of true understanding of web technology, or (2.) you are trying to bulls..t the user community, or (3.) you really haven't a clue about what is truly going on.

In the real business world, the lack of communication and problem status information would get you fired in the for-profit marketplace.

Hi, Michael.

Thanks for your message and efforts.

FWIW: I posted in another thread earlier today that the entire web was very slow for me from about 12 noon (EST) - I also have a cable modem connection.

I hope you don't take HungryTraveler's angry posts personally.

Good luck.

HungryTraveler- time, perhaps, to pause a moment for a quick bite? http://www.flyertalk.com/forum/wink.gif Perhaps a more full stomach might be somewhat settling or you! C'mon! http://www.flyertalk.com/forum/biggrin.gif

And it is seemingly a good bit better this morning as well.

Thanks for the efforts! http://www.flyertalk.com/forum/smile.gif

Hungry Traveler:

Suggest you go back to etiquette school and learn some manners.

Hungry Traveler:

Suggest you come up with better ways of phrasing your complaints, especially given what you are paying for this web site.

Hungry Traveler:

In the real business world, if you expressed yourself the same way you are expressing yourself here, you wouldn't do much real business.

Michael: (Seriously...) The problems are on your side. Response time has been fairly slow a lot of the time since the new launch. I don't have the performance problems at other sites that I do with FlyerTalk.

If there's any way we can help you address this, let us know. But it really is very slow lately.

By the way, something that I don't think has been mentioned on this thread - when I go to post a message, the delay is particularly bad. Messages used to post right after I hit the "Submit Reply" button, now there is a longish delay.

For what it's worth, I nearly always connect to FT via a DSL connection from home and T1 from the office.

Good morning all.

Wow, some pretty nasty and hurtful stuff here this fine morning. I'm sorry if I miscommunicated something...I wasn't and am not trying to tell anyone that I think that it's their problem...I only pointed out that I felt yesterdays incidences, "might" have been due to something other than our server. I agree with each and every one of you that I feel most of the problems are on our end...I'm begining to suspect hardware problems.

HungryTraveler, this is specifically for you please go a little easier on me will you. I'm sorry if you don't agree with my assesment of the situation and I feel that you can, if you choose, be a little more constructive in your criticism...it kind of hurt me. http://www.flyertalk.com/forum/frown.gif

I don't mind the criticism if it's helpful but I'm not certain that I found much of anything helpful in your rant. I'll look for it, but I'm not certain it's there. I've been involved in Web developement for almost 6 years now and I'm very well aware of how much I don't understand...so enlighten me please. This is a community and that is what it is for. Give me something I can work with.

Thank you all for your continuing time and patience.

------------------
Michael at WebFlyer
mailto:[email protected][email protected]</A>
2428 Hall Ave.
Grand Junction, Co. 81501
970.263.4201

Thanks for your efforts Michael...

second that

Yes, thank you and the entire FT staff very much, Michael. http://www.flyertalk.com/forum/smile.gif

Can't get into MilesBuzz, others a bit slow today, noon CST.

Thank you Michael for your efforts!

I hope the problem will be resolve soon.

Michael, board VERY slow today -- across the board. Buzz totally not accessible.

And this is via a T1 at work. At home, last night, on a 56k line, everything was hopping just fine.

Please don't take Hungry's tone as representative of the community. We appreciate this resource and know that you're doing your best.

Hungry, we know you don't like the service, but how do you like the price you're paying? Cool down.

I don't recall on any previous occasion on FlyerTalk reading anything as gratuitously nasty as the beginning of this thread. http://www.flyertalk.com/forum/frown.gif

Michael,

Don't take such comments by HT personally...clearly they know little.

All day on the 20th any of the larger forums were very slow (over SDSL 2.3mb/s line).

Dorian

And I echo that - ignore the naysayers. AND I don;t condone people trashing FT staff

BUT

the boards are still unconscionably slow on a t-1 line, and it's resulted in my only checking a couple of fora a day...so for the time being I'm effectively not able to post or read the boards I usually do.

I would be willing to make a contribution for an FT staff's time to help sort this out. Its frustrating to not be able to read the boards I like each day and esp not being able to post due to the speed. Perhaps it's a message not to read from work but I dont think so...

anyone else willing to put $$ up for a quicker resolution (if indeed that would help?)


edited for spelling


[This message has been edited by squeakr (edited 08-21-2001).]

Things seem better today over my T-1. Not supersonic, but far more responsive than on the 20th. Michael, you must've done something right -- thanks!

Hungry Traveler, just take a walk. Like the old song goes, " got along without you, gonna get along when you're gone." Impoliteness is a sure way to become unwelcome here; be polite and considerate and you'll find yourself welcomed into a wonderful community.
Your choice.

Still keeping an eye on this everyone. How's it running today? InfopPop is working with us in attempt to sort through some of the problems. As usual please be patient with us and hopefully this'll all come together soon.

squeakr, thank you very much for your kind offer...I'll pass it on to our team and see what they think of the offer.

Thank you for your continuing patience in this matter.

------------------
Michael at WebFlyer
mailto:[email protected][email protected]</A>
2428 Hall Ave.
Grand Junction, Co. 81501
970.263.4201