Hi, Michael.

Today has been very slow for me (cable connection) since early morning (U.S. MT).

Its slow (I'm on T1).

MilesBuzz is unreachable. Last post there was 2.5 hours ago, so I presume that others are having problems too.

Search timed out on me in the NW forum.

I can't get to United either.

First post failed. I'm trying again.

Its very slow (I'm on T1). I can't reach MilesBuzz or United.

I'm also having terrible trouble this afternoon with the performance of the board (both MilesBuzz & United)

Michael...
It's ultra slow now. Hope it can be patched up.

It is impossible! Minutes to go just from AA pg1 to AA pg2. Buzz doesn't exist.

I have been a defender of the Forums restructuring and Moderator enforcement of discipline by movement of posts. Now I'm having second thoughts.

I'd like to check some more forums; but my "too much free time" is up - and I'm outta here.

Have been trying to access the CO board for 3 hours with no luck

Sorry for the dupe. Didn't even realize I had hit the "submit" key again. Obviously it was after the post of the those above. This goes to show how slow the board has been today. It took minutes just bring up my dupe post to edit.

BTW it is now 21:55 FT board time on 22 Aug.

[This message has been edited by kappa (edited 08-22-2001).]

I generally enjoy FT before and after normal work hours. FT continues to be zippy early in the morning, but very difficult to access in the 5:30-7 p.m. range in the East. I have a DSL line here at the office. I love FT and hope we can correct this. Thanks.

The major Fora all seem down right now.

Very slow today and I am running on cable modem.

Here in Bangkok the UA and Buzz forums are not loading at all.

Ditto. Frustrating for all!

Right now it's back up and running well, including UA and Buzz.

Michael, how about being a little more specific in future?

If you've checked the server logs (I assume the web server logs relevant performance and access statistics), you should have a very good idea of how heavily loaded it was at any time, how long requests were taking to be served, etc. If you've done traceroutes to the server, you must know where the delays are, if they are packet propagation delays rather than some fault with the server.

While the rest of HungryTraveler's response was a bit unnecessary, I must agree with this one: "Suggest you come up with better and more factual responses as to what is STILL wrong with Webflyer." Terms such as "seems to be" and "I'm not entirely sure" are the sort one expects from front-line ISP phone support people who don't know what they are talking about.

The lack of responses from FlyerTalk staff might indicate that they don't know what's wrong. I've noticed that the slowness problem clears up early in the a.m. which might indicate reboots of the server.

I've done tracerts and there doesn't appear to be a network-related problem. It's either the app or the server.

Why FlyerTalk staff fail to let us know is both frustrating and unprofessional. We aren't here to browbeat this but a little courtesy and information would be nice. We are the customer and can be understanding with a little bit of feedback.

I am just curious how much you have paid for the service that you are receiving on FT? They are all volunteers from the Inside Flyer staff that work on the FT boards. We all have to be a little more patient, and eventually the bugs will be worked out. The feedback that we are receiving from them is confirming that they are aware of a problem.

As a VP of IT I have certain expectations from my staff and company with regards to what my company provides as a service, fee-based. Granted FlyerTalk is a free service but even "volunteers" should have the courtesy to keep us informed.

Actually...your comment was out-of-line and not requested. Have a nice day!

Michael: Slow every time I tried to access FT yesterday. I stopped trying after a while. Performance feels much better today.

I think a lot of us here would appreciate getting an occasional update on the problems. It's a little like being stuck on the ground waiting for a flight that's an hour late to take off with no departure time in sight - for some reason, it feels much better just to know what's going on. I agree with other people who have said that we're not paying for FlyerTalk, and remain grateful for the free service, but at the same time it would still be nice to be clued in.

In any case, I appreciate your efforts.

I can't access the AA forum now. I get the message:
The page cannot be displayed

[This message has been edited by PG (edited 08-23-2001).]

Bit slow for me today also, but its been that way the past couple of days. Had to try several times recently to get to the Buzz, as it never loaded. Went to other forums first, then came back to the Buzz.

bj-21.

------------------
'Tis better to have played and won, then never to have played at all.

The "Last Post" information can be indicative of a problem. Nobody has posted to the AA forum in the past six hours, which is quite unusual for the AA forum. I still cannot access it.

Everything is very slow right now. It started earlier today (about 4-5 hours ago), but it was manageable.

Currently, it's quite difficult to read/post and seraches are out of the question. Again, modem connection with all other sites (yahoo, cnn, msn, nyt, wsj, etc) working fine.

even with my Ethernet TV- cable connection I now have response times of about 30 seconds per new forum (if not an error message).

I've been trying to post a new message in the AA area, but keep getting time out errors. Same error when trying to do a search. Posting replys seems OK, though.

Good afternoon everybody...or not.

Yes, we're very aware of the problems that we are having and we are continuing to attempt to find solutions to the problems...it's very, very slow going...as you can all tell.

It pretty much appears that the following is what seems to be happening:

1. The server comes under durress on different days at different times...a given.

2. Posting gets interrupted...something which many of you are all too familar with.

3. Files become corrupt. When this occurs the scripting is at a loss as to how to parse the the corrupted data and then the problems really start. Forums slow down and either stop completely or postings show up missing, etc, etc, etc.

4. Forums have to be shut down, and a number of very time consuming processes have to be undertaken to remedy the situation...which is what's going to have to happen to rectify this particular situation.

Unfortunately, at least at this point in time, there is no fast and easy solution...not to mention cost efficient.

phoenixitc, you are correct that you have the right to expect professional behavior from our staff...from all of us...volunteers and paid staff alike. Please accept my apologies if you feel that we have been out of line.

Thank you all for your continued support and for your patience in this matter.

------------------
Michael at WebFlyer
mailto:[email protected][email protected]</A>
2428 Hall Ave.
Grand Junction, Co. 81501
970.263.4201

Expotrac, your "new" post is there. Trust me... http://www.flyertalk.com/forum/wink.gif

AA board's back up, everyone!

Thanks, Michael.

Oops. Now it's gone again! But I swear it was there--if only for a fleeting moment. Expotrac's missing post was there about 30 times over...

Hi, Michael.

I don't pay for this service (FT), but I sure love it. You know what they say about passion ...

Things are better right now (07:14 AM my time).

I am not an "angry" poster (i.e. Hungry Traveler). I work in this field, so I try to understand.

I do think, however, that some sort of message (automated?) should be posted when things start to slow down and muck up. The only way I know if things are "down" is to go to the Technical Issues forum to see if the "Slow Today!" thread is active.

As you may have noticed, this thread jumps over many days and incidents, and posters aren't always aware of that.

Perhaps making use of the "mail delivery" box (at the top of each forum) to inform users of tech problems would be a good idea.

I think the majority of the FT users here would just like to know if it's a FT thing or if their PC/ISP is on the blink.

Thanks for listening.


[This message has been edited by blairvanhorn (edited 08-24-2001).]

About 1 hour ago, United forum was totally unsearchable and it was non-existent in the forum list of FlyerTalk Miles.
Now it is back normal.

Thanks for the comments. While it doesn't make things work any faster, I'm sure many of us on this board who have some technical knowledge prefer to have some explanation like that.

Have you ever managed to isolate the point at which things start going wrong? I wonder whether it's directly load related, or some kind of locking failure which is made much more likely by high load on the server?

Things seem much better now, after your work last night, Michael, and thanks for the bulletin earlier in the evening.

By the way, I don't think of myself as a FlyerTalk customer, but as a guest. http://www.flyertalk.com/forum/smile.gif

[This message has been edited by RichG (edited 08-25-2001).]

---

Yep! http://www.flyertalk.com/forum/smile.gif

It's a bit slow for me, however, again today! Yet it is more than bearable! http://www.flyertalk.com/forum/wink.gif

For the last couple of hours, the whole board is slower than usual. Posting on any topic takes a really long time to get submitted. And the United board is excruciatingly slow, now failing to even load and failing with a site-not-found error. What is it with the United board in particular that consistently makes for such problems?

Dup

But I only pressed submit once!

And notice the time it took between the two postings. Three minutes! Slow indeed.

[This message has been edited by cblaisd (edited 09-10-2001).]

I cannot access the UA forum at all.

Just got back on, and saw from the 'last post' times that it was basically inaccessible for about an hour and a quarter.

CO is now inaccessable to me as it appears to be timing out! http://www.flyertalk.com/forum/frown.gif

And today UA particularly seems to be very slow and barely accessible.