SQ Website Upgrades in Progress / Ongoing Errors
Aug 18, 2005 | 2:41 pm
#77
Moderator, Hilton Honors
Join Date: Nov 2003
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Posts: 71,445
Originally Posted by PhilH
Certainly seems that BKK is a particular problem at the moment. 
Are people having problems on routes not involving BKK?
Are people having problems on routes not involving BKK?
Aug 18, 2005 | 3:19 pm
#78
Join Date: Aug 2003
Location: London, UK
Programs: BA Gold, BD Gold, PC Ambassador, SPG Gold
Posts: 4,001
Originally Posted by jjpb3
The response suggested contacting the local SQ Reservations Office. I think I'll wait some more.
. Otherwise, I would happily call the local office here in London which has always been extremely helpful in the past.
Aug 18, 2005 | 4:22 pm
#79
Join Date: Aug 2004
Location: Europe
Posts: 2,341
Originally Posted by PhilH
The problem for me is that I collect miles on my BD card, not KF. Therefore to OLCI I have to book on the website .
.
What is Internet check-in?
Singapore Airlines is pleased to present our Internet check-in service, a convenient way to check in for most of your flights. You may check in for a flight if you have a confirmed booking with Singapore Airlines and have a valid ticket. Internet check-in is available for all booking and ticket types.
Singapore Airlines is pleased to present our Internet check-in service, a convenient way to check in for most of your flights. You may check in for a flight if you have a confirmed booking with Singapore Airlines and have a valid ticket. Internet check-in is available for all booking and ticket types.
Who can use Internet check-in?
Internet check-in is available to all Singapore Airlines passengers with the exception of the categories of passengers below:
Internet check-in is available to all Singapore Airlines passengers with the exception of the categories of passengers below:
- Passengers under the age of 12 who are travelling alone (unaccompanied minors)
- Passengers under the age of 17 who are travelling with passengers under the age of 17
- Passengers who have indicated for special or medical assistance to be provided
- Passengers who are travelling with infants
- Passengers travelling in a group of 10 or more
Perhaps you could check with the UK SQ reservations, just to make sure, before making the booking?
Last edited by jjpb3; Aug 18, 2005 at 4:26 pm
Aug 18, 2005 | 8:11 pm
#82
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
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So much for the BKK theory. I substituted my real destination for BKK in multi city and it worked. Unfortunately my real destination still doesnt work. Seems only some fares are loaded properly into the booking engine.
Aug 18, 2005 | 9:49 pm
#83
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
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Posts: 71,445
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Aug 19, 2005 | 12:39 am
#85
Join Date: Jul 2002
Programs: StarAlliance Gold
Posts: 7,422
Originally Posted by PhilH
jjpb3, thanks. That's changed since March then, when you could only OLCI if you were a KF member, or had an account on singaporeair.com and had booked online.
Then later on, you will see the FF program, where you can put your BMI, then the no...
Aug 19, 2005 | 3:07 am
#86
Join Date: Aug 2003
Location: London, UK
Programs: BA Gold, BD Gold, PC Ambassador, SPG Gold
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OK, multi-city sort of works for me now. What I was trying to do was:
2 Dec LHR-SIN
5 Dec SIN-BKK
11 Dec BKK-SIN-LHR
Now, on the 11 Dec, I was trying to get the early morning connecting dayflight (SQ61 and SQ320) which was OK on the old system, but this is what the new booking engine cannot find a fare for (or any combination of BKK-SIN-LHR fares on the 11 Dec).
However, if I do the BKK-SIN on the day before, i.e. 10 Dec, and keep the LHR-SIN dayflight on the 11 Dec, then it prices out perfectly.
2 Dec LHR-SIN
5 Dec SIN-BKK
11 Dec BKK-SIN-LHR
Now, on the 11 Dec, I was trying to get the early morning connecting dayflight (SQ61 and SQ320) which was OK on the old system, but this is what the new booking engine cannot find a fare for (or any combination of BKK-SIN-LHR fares on the 11 Dec).
However, if I do the BKK-SIN on the day before, i.e. 10 Dec, and keep the LHR-SIN dayflight on the 11 Dec, then it prices out perfectly.
Aug 19, 2005 | 8:49 am
#87
Join Date: Aug 2003
Location: London, UK
Programs: BA Gold, BD Gold, PC Ambassador, SPG Gold
Posts: 4,001
A further annoyance is that the website doesn't show the fare code anymore. You can only see whether a cheap economy ticket is eligible for miles after you have put basic details in and it appears on the screen where you put payment details in. Annoying.
Aug 19, 2005 | 10:17 am
#88
Join Date: Apr 2005
Location: UK
Programs: A3 Gold
Posts: 1,538
Originally Posted by PhilH
A further annoyance is that the website doesn't show the fare code anymore. You can only see whether a cheap economy ticket is eligible for miles after you have put basic details in and it appears on the screen where you put payment details in. Annoying.
Booked a recent trip and also had to call SQ reservations to confirm booking class.