Were you happy with the hotel?

Yes! (very)

Which room did you book and which upgrade did you receive?

Booked 1 King bed Full Harbour view Delux Suite. Didn't get any upgrade due to the renovation on there Terrace suite and CEO suite, but they gave me a special rate 9999 HKD and club access was also included with that rate.



How are the rooms?
The room is just great^welcome gift was a big fruit plate, box of chocolate, and chopstick. The room it is about 105 sq meter living room and bed room seperated stunning Full harbour view, even from my bed it is awesome.I could say it was one of the best suite in my life! bath room was huge and had a big nice jacuzzi(size of 2~3 people) with a great harbour view. since I had a club included, all of the bathroom amenty was upgraded to Bvlgari

How is the Exec. lounge?
Club lounge is nice. foods are ok
staffs are very helpful and friendly

What was good and what was bad?
Good: everything was just excellent this property is way much better than IC Grand Standford. At the airport nice Rolls was waiting for me and I really felt like I was a celebrity(everybody was looking at me like who is that guy)I enjoyed the the Rolls very much, but personally I've liked the Bently better on my way back The level of service and satisfaction is about same level compare to IC Bali. Only one word is needed to this hotel..Excellent

Bad: nothing

Value for money? Would you return?
IC Hong Kong is way expensive compare to IC Grade Standford, but I think it is worth it! I will definitly return

Were you happy with the hotel?
Yes.

Which room did you book and which upgrade did you receive?
Booked a standard room using the 2 for 1 promo going on in Europe/Asia/Africa now. When I checked in I was told I had a deluxe room. I asked about RA upgrades and was told the hotel gives suites to RAs. For some reason they had me in the computer as just a PC Plat, so after showing them my RA card I received either a junior suite or an apartment (the check in agent called it a junior suite, the bellhop called it an apartment). It was basically 2 normal rooms connected by double doors. One room was a bedroom and the other a living room. Each room had a bathroom; the bedroom's bathroom had a jacuzzi and the other bathroom had a shower. Room was in the center of the floor and had a large balcony.

How are the rooms?
Very nice. This hotel had a recent change in management (I ran into the GM in the elevator and he was extremely nice and wanted to know how my stay was going). Each of the rooms in our suite/apartment had its own minibar, and I confirmed with the front desk that everything in the minibar was complementary. No bubbly, but a decent selection of beer and soda, plus a very nice selection of snacks. The only strange thing was that I was asked upon checkout what I had consumed from the minibar. The agent confirmed that everything was complementary, but still wanted to know what I had. It was difficult to remember if I had 3 or 4 beers, 2 or 3 little bags of chips, etc. This might also get rather funny if you just cleared out the minibar and then had to admit to it when checking out.

How is the Exec. lounge?
Very nice. I'm not sure if this is included for everyone in the hotel since I was never asked for my room number. The lounge was always rather empty, never more than 4 other guests (and always at least 2 workers). Nice selection of food in the evenings, and a decent breakfast in the morning. Plus free drinks all day long (until 11 pm). The Romanian wines they had were actually rather tasty, including the sparkling stuff. There were also 2 computers with internet access available for free. This was a nice benefit.

What was good and what was bad?
Location was good. I am not too familiar with Bucharest, but this seemed to be a short walk from everything we wanted to see/do. All employees were very nice, although one trainee tried to hard to push hotel services. For example, I asked about calling a taxi to the airport. She said they had a hotel car for only 70 euro (I think that was the rate). Then the assistant manager chimed in and said they would call a cab, it would take 5 minutes max to get to the hotel, and a ride to the airport should be about 60 lei. Another time I asked the same trainee for restaurant recommendations and she really tried to push the hotel's restaurant. I ended up getting recommendations from the employees in the lounge. But that was the only downside to the stay (well, there was also not RA gift).

Value for money? Would you return?
Good value for money, especially considering the Hilton was around 350 euro/night. I paid 189 euro for the first night here, got the second free, and got all the RA benefits. I would certainly return if in Bucharest again.

- Which room did you book and which upgrade did you receive?
3rd stay at the Hotel already. Booked the cheapest available. Upgrade to a Premier Suite (which seems standard for RA).

- How are the rooms?
Premier Suite 2 rooms, fairly big, bathroom with sepeate shower and very big round bathtub. Very nice. Fruit Basket, Box of chocolates (this time not refilled daily), Tin with cookies (refilled). Minibar has half botle of Laurent Perrier and all the usual things. Solids are also free).

- How is the exec. lounge?
They have one, but upgrade included no club.
RAs get free breakfast.

- What was good and what was bad?
At the current rate the hotel is a steal. Good location nextto subway station. Lots of local restaurants on opposite side of street. Great service. Some parts are still under consruction, but no real noise from that.

- Value for $ or Priority Club Points? Would you return?
Great value. Already returned twice.

The same thing happened to me on a recent stay at the IC in GVA. When pressed for reassurance that I wouldn't be charged for what I'd consumed from the minibar, the agent revealed that the reason she wanted to know what I'd consumed was for the hotel's own internal audit purposes. I too couldn't quite remember what I'd helped myself to , but I didn't clear out the entire minibar so was spared that .
Anyway, the Bucharest IC has clearly improved since I was there 2 years ago. At that time, there was no Club lounge and the staff were much less keen (a double-edged sword in your case).

Were you happy with the hotel?

Yes.

Which room did you book and which upgrade did you receive?

Booked a Deluxe double at the Luxury Weekends rate for 295 EUR + tax; was upgraded to a junior suite for which the rack rate (according to the sign behind the door) was 1386 EUR.

How are the rooms?

The junior suite was reasonably spacious but had no view to speak of since it was at the back of the bldg. I was told at check-in that only 4 suites in the entire hotel have the sought-after city views. Better luck next time?

How is the Exec. lounge?

No lounge

What was good and what was bad?

Good: At check-in I got a hand-written voucher for a free drink on the panoramic roof terrace. Fabulous.
The bed was a delight. So was the RA/Amb gift of some liqueur-filled chocolates. My room had the largest bathroom on the floor and was the only one with a separate bathtub and shower stall (judging by the floor plan on the back of the door).
The amenity was a plate of fruit, a bottle of still water and those chocolates.

Bad: The minibar was only slightly colder than room temperature, so not much use in the Roman summer. There was also a problem with the safe so I asked for help. A guy in a suit spent 15 mins fiddling with it then said it was out of order and he couldn't do anything about it. So I did without a safe.
There was also a lot of hassle getting ice. The check-in agent said I could get ice from the roof-top bar, but the barman there rudely referred me to room service, which then took 30 mins to bring the ice.

Value for money? Would you return?
Not such good value for money, but I will no doubt return anyway. The location is worth a lot.

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, very happy. Even more this time

- Which room did you book and which upgrade did you receive?
Booked cheapest without Club. Got upgrade to the Diplomatic Suite (not the regular corner suite) and Club

- How are the rooms?
Very nice. Big living room with seperate work area, fax, free internet.
Fruit Basket, Bottle of red wine, water, chocolates etc (same as in the corner suites)
Small kitchen, Dining, Conference room for 10 people, big bedroom and big bathroom.
2 minibars (one in the bedroom, one in the living room), and they did not remove the alcohol - several half bottles in each.
3 TVs, but none next to the bathtub (yes, getting spoiled from Shenzhen).

- How is the exec. lounge?
Nice, but in the evening selection was ok, not great.

- What was good and what was bad?
Nice hotel, good service.

- Value for $ or Priority Club Points? Would you return?
Its my favoured hotel in Bangkok. Value with the regular corner suite upgrade is good, this time it was excellent.

Well, I�ve been an RA now for about 3 months and I�m finally getting around to posting my RA experiences I�ve had over the past 2 months. I feel like I�m now a member of �The Club�. ^ Please be gentle on me, for I was an IC virgin just a year ago. And this IC LA stay was only my 2nd IC stay ever. But after tasting a bit of the RA lifestyle, I would rank RA status at least on par with, BUT PROBABLY ABOVE, all 3 of my other top-tier hotel statuses (Hyatt Diamond, SPG Plat, and HH Diamond).

Were you (or for multi-stayers are you generally) happy with the hotel/stay?

Yes. I�ve stayed at this property previously when it used to be the Park Hyatt LA and it was interesting to compare how I was treated as a Hyatt Diamond vs. IC RA. As I mentioned above, this was my first IC stay as an RA. I wanted to try out the IC Beijing when I was there a few months ago, but my RA referral cert took longer to process by IC than I expected and my RA status didn�t post until my third to last day in Beijing so I opted for the St. Regis Beijing instead, which ended up being a good call as I got a nice large Statesman Suite there anyways. ^

- Which room did you book and which upgrade did you receive?

I booked the cheapest available room which was called a �Superior Room� at an AAA rate of $207 per night. Since I still had my Amb signup BOGO cert I used it here for the second night since it was about to expire. I got the same room upgrade as an IC RA that I used to get as a Hyatt Diamond member, which was to a Jr. Suite. The weird thing is that even though this room is a Jr. Suite (IMHO), it is called a �Deluxe Room� on the IC website. It was only a one category upgrade and although it is not technically listed as a �Suite� on the IC website, I was happy with the room.

- How are the rooms?

It was about 600 Sq. Ft. is my guess with a separate sitting room (with couch, chairs, desk, table, etc) separated by French doors from the bedroom. You can access the bathroom (with separate tub and shower) from both the sitting room as well as the bedroom. Also, there are two different balconies (one can be accessed from the bedroom and the other from the sitting room). Oh yeah, there are two TVs also.


- How is the exec. lounge?

They don�t have an Exec. Lounge here unfortunately.

- What was good and what was bad?

Since this was my first time experiencing the free IC RA minibar perk, let�s just say���.^^^^^^^^^^^^^^^^^^^^^^^^^^. I felt like a kid in a candy store!!!!! I drank a little bit the first night and then I had them replenish the sodas and beers and a couple of the mini liquors the second day. The fruits and water were also a nice touch I thought, and I asked for a cheese/cracker platter for my amenity and they brought me that.
The only bad thing about this hotel is that the parking went up $5 since it was a Hyatt, now its $35 a night, quite pricey IMHO, but there is no street parking around like there used to be on that street right between the hotel and the Fox Studios so you�re basically stuck paying the $35 with no other option. Oh yeah, the free breakfast for Diamonds at the old Park Hyatt was certainly a nice perk as this hotel used to have a fantastic breakfast buffet, one of the best of any of the US Hyatts. Too bad IC doesn�t have free breakfast for RAs, but that free minibar perk more than makes up for it IMHO. Plus I was a little hungover after over-indulging from the minibar the night before so breakfast wasn�t actually missed much at all���..

- Value for $ or Priority Club Points? Would you return?

Excellent value for the money, especially with the BOGO factored in and all the free booze I had!! ^ I would definitely return to this property. Oh yeah, one other great thing about this hotel: Even though I only technically paid for one night (I used a BOGO cert on a 2 night stay), I still received the hotel�s �Triple Bonus Points� promo (ie, an extra 4k PC points) which requires a 2-night minimum. ^ Thanks IC LA!!

Were you (or for multi-stayers are you generally) happy with the hotel/stay?

Yes. Very nice refurbished property with very attractive bar and restaurants. I do feel like I got a little runaround with the room upgrade, but I�m still happy overall.

- Which room did you book and which upgrade did you receive?

Booked a Royal Park Executive Room at $424 per night (�180+17.5% VAT). I used the BOGO cert from my RA package to get the second night for free. I booked this category based on the upgrade policy posted on the IC London thread, wanting to be upgraded to a Suite. When I arrived the front desk told me I had been upgraded to a 1-bedroom Suite on the 6th floor! I was taken up to the room by a Butler. The room was not a 1-bedroom Suite, rather it was more of a Studio Suite, so I asked the Butler what type of room it was and even he called it a 1-bedroom Suite, so I think they have their room terms wrong or something. Whatever, I wasn�t about to complain as I got a Suite. The only negative is that the Suite looked into the Courtyard, there was basically no �Royal Park� view. I got a little down and was about to call back and ask for a Suite with a �view�, but then I had a look in the minibar and that perked me right up. I decided then to just be happy with my room as it was and not be a �complainer�.


- How are the rooms?

Nice new room, everything it was fully refurbished. A good amount of room between the bed and the couch/sitting area on the other side of the room. We were in London to watch Wimbledon and had some friends staying at Le Meridien Piccadilly. We had them over and demolished that minibar 2 nights in a row. There were 3 comfortable chairs and a 2-person couch so it was definitely roomy enough. The bed was comfortable. There was one B&O TV that swiveled around so it could be seen from the couch as well as the bed. There was also a nice Bose Wave Radio. There were heated towel racks in the bathroom and lots of large sized bottles (100ml/3.4 oz������.I know because I kept since they were the perfect sized bottles to transport liquids/sunscreen in in the future) of Elemis because it was a Suite, but that�s where the positives of the bathroom ended. It was one of the tiniest bathrooms I�d ever been in. Tub/shower combo. Almost no room for the toilet, etc.



- How is the exec. lounge?

No access to Exec Lounge for RAs!!! But on the TV it mentioned that people staying in Suites got access to the Exec Lounge so I decided to wing it and attempt to crash the Exec Lounge the morning of my checkout. I was gonna tell them that my TV said I could have Lounge access. I successfully got in the Lounge, all the door person asked for was my room number which he inputted into the computer and said �OK�. I was expecting a possible charge which I was not gonna pay, but after we had a quick breakfast (which was pretty good, but I�m not sure it�s worth dropping $200 for Exec Lounge access for), I walked out of the Lounge and checked out with the same guy that let me in and there was no charge. There was a LARGE minibar charge (afterall, those 4 bottles of Pommery Pop Champers were $32 each and we easily devoured all of them and much more). But luckily the guy was able to take off all the minibar charges without much problem. There was still a �21 tax that we couldn�t figure out what it was, but he promised to remove it and I just trusted him since I was in a hurry.

- What was good and what was bad?

The rooms were nice. It was certainly nice to have a large enough room (with a good sized sitting area) in London where normal rooms are notoriously small. That was especially true this time since I had a few friends over each night and we imbibed in (I mean killed) the minibar. It was nice that they refilled everything in the minibar the second day. They must�ve thought I was an alcaholic or something.

The bad was the tiny bathroom, the fact that they gave me a Studio Suite and called it a 1-bedroom Suite, and the �No Exec Lounge� policy (even though I was able to break in for a brief 10 minutes on my last morning). ^


- Value for $ or Priority Club Points? Would you return?

Using the BOGO cert definitely made it a pretty decent value, and the fact that weekend rates are cheaper than weekday rates made it even a better value. I actually paid for the cheap Sat night and got Sunday night free even though the rate goes up on Sunday nights. ^ I love those BOGO certs!!! I would return, but probably only using a BOGO cert or pts. There are other hotels in London that I can get a better value at IMHO. If RAs got Exec Lounge access, then I would definitely stay here again as the Exec Lounge was quite nice for the brief time I tried it.

Were you (or for multi-stayers are you generally) happy with the hotel/stay?

Yes. Nice old-style elegant property, possibly the nicest in Amsterdam! ^

- Which room did you book and which upgrade did you receive?

Booked the cheapest room available which was a �King Bed Executive Square View� at $728 per night (�513 + 5% VAT) and was upgraded to an Executive Suite (which goes for about �1000 per night (or almost double what I paid). Unfortunately I arrived on a Sunday night for a 2 night stay, one night too late to use a BOGO cert. There were no award rooms so I had no other choice but to suck it up and shell out for the cheapest available room, which certainly didn�t seem so cheap to me. I also visited Italy/Greece/Ireland/Switzerland/France on this trip and I learned from this trip that it sure gets expensive being a tourist from the USA with the crappy exchange rate and I certainly felt it on this stay.

- How are the rooms?

Very nice room, large, nicely furnished, with a great view. Separate sitting area and bedroom. Room was about 600 Sq. Ft. Bathroom had nice marble floors, etc and had a separate shower and tub.


- How is the exec. lounge?

None, but who needs one anyways with that maxibar�����.

- What was good and what was bad?

The good: The minibar!!!! All I can say is: ^^^^^^^^^^^^^^^^^^^^^^ Dems were some big bottles!!
The (horribly) bad: This time I didn�t have friends to come help me out with the minibar, therefore I barely got to take advantage of the (not so mini) minibar. What a shame!


- Value for $ or Priority Club Points? Would you return?

Well, it certainly was one of the nicer hotels I�ve stayed at. I will definitely give them that. Was 2 nights for $1500 a good value? I�d hafta say �no�. I definitely would return but next time I would try to stay over a Fri/Sat night so I could use a BOGO, or else I�d plan in advance and try to get an award room to help my wallet out a little bit.

Were you (or for multi-stayers are you generally) happy with the hotel/stay?

Yes. Nice property, nice Club Lounge, and nice upgrade, especially since Club access was included. ^

Which room did you book and which upgrade did you receive?

I booked the cheapest available Advanced Purchase �King Bed Superior� rate at $199 per night for 2 nights. I actually booked 3 nights, but it turned out that my schedule changed at the very last minute (the same day I was supposed to arrive). I called to tell them that I wouldn�t be arriving until the next day, not expecting a refund at all for the night I missed since it was a prepaid Advance Purchase rate. The lady said �Oh I see you�re a RA, let me see what I can do for you�. She then got back on the phone and said �Don�t worry about it, we won�t charge you for the 1st night since you are such a valuable RA customer and you won�t be able to make it in tonight�. I thought that was pretty classy of them to do. ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

This was my only stay where I actually saw the upgrade posted online before I went. I was upgraded to a �King Bed Parlor Suite� almost a week in advance. ^ This seems to be the normal upgrade for RAs at this property from reading this thread. ^

- How are the rooms?

Nice enough room, with 2 bathrooms which I always like. ^ I didn�t get a view of the Bay, but I can�t complain as I was given a nice Suite and I especially couldn�t complain since they so generously refunded me for the previous night that I no-showed.

- How is the exec. lounge?

Nice, pretty decent food with rotating �Foods of the World� theme nights. I was there for American night the first night, but I missed the second night as I opted to eat at Miami Beach instead. I especially liked the �Massage� chairs in the Club. ^

- What was good and what was bad?

Great staff! Great RA treatment!! I especially like the �amenity� that was waiting in the room for me when I arrived. It was a big chocolate piano and chocolate dice!!! Cool and different from the normal IC/Hyatt/SPG amenities I am used to. ^

- Value for $ or Priority Club Points? Would you return?

Pretty decent value for the money IMHO. Yes, I would return again.

Were you (or for multi-stayers are you generally) happy with the hotel/stay?

Yes. You certainly can�t go wrong with an IC at this price!!!

- Which room did you book and which upgrade did you receive?

Booked a �King Superior� room at a AAA rate of $125 for a one-night stay. ^ Great rate. The IC Cleveland Suites was actually available for $99! (Yep, you read that right, $99) for the same night, but I did my due diligence here on FT and found out that RAs get basically nothing extra at the IC Suites property since all the rooms are the same and none of them have minibars. What�s the fun in that?!??!??! Do any RAs stay at that one?!?!? Anyways, I got upgraded to a �1 King Bed Executive Junior� (a standard Jr suite) from my Superior Room, but I did NOT get club access.

- How are the rooms?

Room was nice. Fairly large.

- How is the exec. lounge?

Don�t know as I wasn�t granted Club access.

- What was good and what was bad?

Good: Nice, large Suite�����and of course the minibar.
Bad: Nothing real bad, except no Club access since I got a Suite upgrade.

Now here was my dilemma in this situation: The standard (cheapest) room at this place on the Friday night I was there was $139. The Jr Suite rate was $199. The standard Club room was $239. And the Club Jr. Suite was something rediculous like $600. I�ve heard from reading threads that RAs can choose if they want Club access or a Suite upgrade at this IC. Now just by looking at the rates, my gut was telling me to go with the standard Club room since it was $100 more than my room and the Jr Suite was only $60 more than my room. But the Amb program was/is also having a special promo at this property where if you show your Amb card at check-in you get free breakfast for 2. So I figured if I get breakfast and I get free minibar already, then all I�m missing out on by not choosing the Club room is the appetizers in the evening, right? So basically it came down to appetizers and a small room vs a bigger Jr Suite and NO appetizers. Against my gut instinct telling me to always aim for the room with the higher rate, I requested a Jr. Suite as my upgrade in the �Comments� section of my reservation and that�s what I got. Was this the right choice?


- Value for $ or Priority Club Points? Would you return?

Excellent value for money. Can�t go wrong at the rate I paid for my room. I just wish more ICs were this cheap!! Yes, I would return again.

Thank you for your well written post. As someone who enjoyed your posts in the Hyatt forum I look forward to your regular feedback as an experienced multi program user now also staying @ IC Hotels.
Agree with much of your above assessment.

I have left Hyatt for IHG after decades for many of the IC hotels. The crushing blow for me was the loss of SF and LA Park Hyatt. As well as Hyatt�s overall declining business behavior.
I too find treatment at IC Hotels at the RA level also amongst the best of all the major programs without question.And unlike Hyatt I find them excellent with brand assurance and guest assistance the way Hyatt was in the past.
The only negative is Priority Club program customer service but thats a whole other thread and my way of dealing with it is to try never to call them unless its an emergency.

I would like to add that parking when I was at the IC Los Angeles this past April was at 25 dollars night.
That makes it a 40% increase if I am crunching numbers right
I am very disappointed to see that happen.......I am going to look for some alternatives.Thanks again for the post and the heads up!

Were you happy with the hotel?
Yes, very much so.

Which room did you book and which upgrade did you receive?
Booked a deluxe double, and was upgraded to a grand deluxe with balcony; I did have to ask though.

How are the rooms?
Small but perfectly formed. Rome is not a place where you'd spend a long time in the room, and land is certainly at a premium hence the small rooms for the price.

How is the Exec. lounge?
Not sure if there was one or not.

What was good and what was bad?
Check-in was an absolute nightmare, although it's not the hotel's fault that it was so busy, so nothing to really complain about.

I used the phone whilst there as my mobile was charging, and they had charged me over 4 EUR per minute, instead of 2, but I do believe it to be a genuine error, and it was changed with an apology.

The roof terrace is utterly amazing, and the view is to die for. I'd recommend going at night and spending some of your hard earned money on their wonderful selection of drinks (19 EUR is quite expensive, but not prohibitively so) - Antonio, the main barman, is a 'crazy' old guy who makes the experience all the more pleasurable, try to take some time out to talk to him.

The hotel is at the top of the Spanish Steps (Piazza di Spagna), and if you are travelling with someone who isn't so good on their feet, it might not be such a good choice. The other problem with it's location is that everytime you go back to the hotel, you must deal with the dredded sellers/forcers of roses and string bracelets; a stern no and a slightly cross look usually gets them to prey on someone else.

I got the hotel to book the car transfer, and it was 55 EUR for a white knuckle ride in a Chrysler 300, driven by a very respectable man in a nice suit - for reference, a normal taxi is 40-50 EUR.

I was given some chocolates and fruit as my welcome gift, and for those of you who are RA (not for me, yet!), the minibar has a good selection of spirits, snacks and sodas.

Value for money? Would you return?
Paid 275 EUR per night, and worth every penny. I will be staying there three times a year from now on (hopefully!).

IC Los Cabos
Were you happy with the hotel?

Yes.

Which room did you book and which upgrade did you receive?

King Bed Garden View. Received Ocean View King "suite" which was really 2 contiguous rooms.

How are the rooms?

Nice enough. Typically hard Presidente mattresses--we are used to it, having been here about 4 times.

How is the Exec. lounge?

No lounge

What was good and what was bad?

Good: Friendly, helpful, accommodating staff.
The amenity was water and fruit which is redundant at an all-inclusive with minibar priveleges.

Bad: They've eliminated the Ambassador check-in desk, but the wait was short. No movie--system was down. They kept telling me they were going to have someone fix it.

Value for money? Would you return?
It was, but we also stayed down the street at the CP which was a better value.

Were you happy with the hotel?

Yes.

Which room did you book and which upgrade did you receive?

Booked a KING at the prepaid rate. Unlike previous stays, there was a flub. I did contact the hotel that I want to check in early. I arrived at 07:00 on a Thursday; while they were not obligated to take me until 08:00, they did accommodate me in another room, and I was told that my suite would be available later. No worries; I showered and changed, left my bags with the bellman and went to work. Came back around midnight, there was no suite available. Some error somewhere. Got another standard room. I talked to the manager in the morning; they were apologetic that no suites are available. Hmm. I didn't buy that. I did check online and they were not selling any suites for Friday, but had some available for the weekend. Told them that I really want a suite for the weekend; this worked out and I got a lovely suite, albeit with 2 double beds.

How are the rooms?

The executive suite is spacious enough to have a business meeting and has its own bathroom. Plus a lovely view of the Harbour Bridge and if you get one on the top 5 floors, of the Opera House.

How is the Exec. lounge?

Not used.

What was good and what was bad?

Good: Excellent hotel, excellent location.

Bad: Flub with upgrades.

Value for money? Would you return?

Given the recent high exchange rate of the Aussie dollar, it's very much in line with other hotels of caliber.