Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Sep 19, 2025 | 10:17 pm
#4006
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,811
Weird EF notification.
Finished a HA flight yesterday. Today, got a flight schedule alert about a time change after the conclusion of the flight. Here is the change post of the notification:
New Flight Schedule:
ExpertFlyer Voice , was this an HA or EF error?
New Flight Schedule:
- For: HA5
- From: LAS to HNL
- Departing: 09/19/25 18:05
- Arriving: 09/19/26 21:22
ExpertFlyer Voice , was this an HA or EF error?
Last edited by 747FC; Sep 20, 2025 at 12:26 pm
Sep 20, 2025 | 4:31 am
#4007
Join Date: Jun 2003
Location: Lewisville, TX USA
Programs: AA EXP 1MM; Hyatt Globalist; Bonvoy LT Ti; National EE; WDW Passholder
Posts: 890
Are there any plans to add a quick alert for when "Seats in ANY fare class become available on a specified flight?" Creating individual alerts for each of the classes (C, J, R, D, I, Y, B, H, K, M, L, G, V, S, N, Q, O) for a single flight is currently painful. Perhaps a modified GUI to pre-populate the dropdown with the different fare classes plus an "any/all" option? Or even a multi-select control would work. (but ANY would be quickest)
This is useful for frequent travelers that are looking for alternate flights that are currently sold out- I've used it successfully to find space, but had to create over a dozen alerts for each flight of interest
.... Unless there is a way to do it, and I don't know how
This is useful for frequent travelers that are looking for alternate flights that are currently sold out- I've used it successfully to find space, but had to create over a dozen alerts for each flight of interest
.... Unless there is a way to do it, and I don't know how
Sep 20, 2025 | 5:26 pm
#4008
Join Date: Jun 2005
Location: SEA
Programs: AS Titanium, Marriott Titanium, ICH Diamond, HH Gold
Posts: 4,815
Are there any plans to add a quick alert for when "Seats in ANY fare class become available on a specified flight?" Creating individual alerts for each of the classes (C, J, R, D, I, Y, B, H, K, M, L, G, V, S, N, Q, O) for a single flight is currently painful. Perhaps a modified GUI to pre-populate the dropdown with the different fare classes plus an "any/all" option? Or even a multi-select control would work. (but ANY would be quickest)
This is useful for frequent travelers that are looking for alternate flights that are currently sold out- I've used it successfully to find space, but had to create over a dozen alerts for each flight of interest
.... Unless there is a way to do it, and I don't know how
This is useful for frequent travelers that are looking for alternate flights that are currently sold out- I've used it successfully to find space, but had to create over a dozen alerts for each flight of interest
.... Unless there is a way to do it, and I don't know how
[ok, missed the post just above stating the same]
Last edited by frankvb; Sep 20, 2025 at 5:27 pm Reason: already posted
Sep 21, 2025 | 12:46 am
#4009
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,113
Sep 21, 2025 | 1:54 am
#4010
Join Date: May 2011
Location: Perth, Australia
Programs: QFF Platinum
Posts: 36
Looks like there were some issues yesterday, which were apparently fixed, but looks like more problems.
Sep 21, 2025 | 2:02 am
#4011
Join Date: Nov 2015
Posts: 188
Sep 21, 2025 | 5:17 am
#4013
Join Date: Aug 2003
Location: Singapore
Programs: SIA Solitaire PPS, IHG Royal Amb, Hyatt Globalist, Bonvoy Gold, Hilton Hhonor Gold
Posts: 2,281
Not fixed for over a month
- CX seat maps showing blocked as occupied, terrible as within 48 hours all open seats become blocked, so effectively EF seatmaps and alerts on CX are completely at T-48 hours
- Flight duration for individual segments on connections, first segment now shows as 0:00 and second segment showing the total elapsed time instead of individual.
- CX seat maps showing blocked as occupied, terrible as within 48 hours all open seats become blocked, so effectively EF seatmaps and alerts on CX are completely at T-48 hours
- Flight duration for individual segments on connections, first segment now shows as 0:00 and second segment showing the total elapsed time instead of individual.
Sep 21, 2025 | 9:49 am
#4015
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
Update: we've identified the issue and are working on a fix. Should be resolved in the next few hours. Will update once fixed.
Sep 21, 2025 | 11:04 am
#4016
Join Date: Nov 2011
Location: LON, BOM
Programs: AI Platinum, LH SEN
Posts: 232
I am unable to renew my ExpertFlyer annual subscription. I have tried multiple credit cards Amex, Mastercard and Visa but to no avail. I emailed support as well but no fix so far.
To work around this, I would like to purchase a gift card and then redeem it against a subscription. Where can I buy one?
To work around this, I would like to purchase a gift card and then redeem it against a subscription. Where can I buy one?
Sep 21, 2025 | 12:06 pm
#4017
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
I am unable to renew my ExpertFlyer annual subscription. I have tried multiple credit cards Amex, Mastercard and Visa but to no avail. I emailed support as well but no fix so far.
To work around this, I would like to purchase a gift card and then redeem it against a subscription. Where can I buy one?
To work around this, I would like to purchase a gift card and then redeem it against a subscription. Where can I buy one?
Sep 21, 2025 | 12:18 pm
#4018
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
Sep 21, 2025 | 2:43 pm
#4019
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS Atmos Ag
Posts: 1,559
Sep 22, 2025 | 12:24 am
#4020
Join Date: Jan 2010
Location: RBKC
Programs: AA EXP and Eurostar Carte Blanche
Posts: 4,122
Yes, this approach works well for me.