Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Aug 11, 2025 | 8:48 am
#3901
Join Date: Jun 2008
Location: BER
Programs: BAEC GGL/GfL, Lufthansa SEN, Hilton Diamond, misc other stuff
Posts: 1,476
The RBD mapping lookup no longer works: "This feature is temporarily unavailable while we make some improvements."
That's a feature I use quite often and am missing. Is there any way to get this back?
That's a feature I use quite often and am missing. Is there any way to get this back?
Aug 11, 2025 | 10:19 am
#3902
Join Date: Dec 2009
Programs: BA Gold
Posts: 50
I'm not impressed with new version, and with the missing BA (and others) within 24hr seat maps, and blocked seats missing even after putting in status etc Ive decided to cancel for now, and after which they stopped access straight away even though ive paid until end of month, and I chose the not stop straight away option (why that would be a option is anyones guess!!)
All the best to the team at expertflyer, I hope that you are able to turn things around. The biggest issue for me was the lack of communication around these problems.
Aug 11, 2025 | 1:04 pm
#3903
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
I'm not impressed with new version, and with the missing BA (and others) within 24hr seat maps, and blocked seats missing even after putting in status etc Ive decided to cancel for now, and after which they stopped access straight away even though ive paid until end of month, and I chose the not stop straight away option (why that would be a option is anyones guess!!)
On the BA seat maps - we're pushing our data providers but unfortunately we have no ETA yet. Will post an update here once we know more.
Hi ExpertFlyer Voice
I have the following 2 issues:
Issue 1
With QF seat maps, First cabin maps are not loading for flights departing in the next ~24 hours. You get an error:"The requested information could not be retrieved or is not available. This is likely due to invalid input criteria or lack of access to the information from the airline. Please revise the search parameters and try again."
Business, Premium Economy and Economy seat maps are not impacted and display fine.
Example URL to reproduce:
https://www.expertflyer.com/air/seat...=F%2CJ%2CW%2CY
Issue 2
I have my Date Format in my preferences set to dd/mm/yy. Throughout the UI, this mostly works fine - however this particular component in the UI still displays it as mm/dd/yy. Flight Availability, Awards & Upgrades etc screens are impacted. I reported this during the beta testing but didn't hear anything back yet.
I have the following 2 issues:
Issue 1
With QF seat maps, First cabin maps are not loading for flights departing in the next ~24 hours. You get an error:"The requested information could not be retrieved or is not available. This is likely due to invalid input criteria or lack of access to the information from the airline. Please revise the search parameters and try again."
Business, Premium Economy and Economy seat maps are not impacted and display fine.
Example URL to reproduce:
https://www.expertflyer.com/air/seat...=F%2CJ%2CW%2CY
Issue 2
I have my Date Format in my preferences set to dd/mm/yy. Throughout the UI, this mostly works fine - however this particular component in the UI still displays it as mm/dd/yy. Flight Availability, Awards & Upgrades etc screens are impacted. I reported this during the beta testing but didn't hear anything back yet.
Last edited by TWA884; Aug 11, 2025 at 1:11 pm Reason: Merge consecutive posts by the same member. Please use the multi-quote function. Thank you.
Aug 11, 2025 | 10:33 pm
#3904
Join Date: May 2010
Programs: United Miles
Posts: 74
No UA Award searching - or temp bug?
SO was doing the trial, raised in a ticket a question about difficulty with UA not populating.
Ticket response was "Sorry, we're going to remove that".
SO was the real answer (that wasn't stated) that UA Award searching is not supported?
Ticket response was "Sorry, we're going to remove that".
SO was the real answer (that wasn't stated) that UA Award searching is not supported?
Aug 12, 2025 | 1:18 am
#3905
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: HA, UA, Marriott, Hilton; GE
Posts: 7,808
ExpertFlyer Voice Last week, I sent a request via the web form to change my membership to annual from monthly. Never heard back.
What do I need to do to give you more of my money? 😀
What do I need to do to give you more of my money? 😀
Aug 12, 2025 | 11:42 pm
#3906
Join Date: Jan 2003
Location: London, UK
Posts: 6,048
I wanted to draw your attention to this post in the BA Forum:
https://www.flyertalk.com/forum/37256452-post26.html
TL-DR it talks about the difference in availability between Point of Sale, and Point of Commencement. Lufthansa Group and now BA have moved to PoC so availability displays in Expertflyer using PoS are now no longer accurate.
Feature Request - please can you add in a field that allows you to specify the PoC for an availability search.
I fear that without this, EF will become increasingly unreliable for us European folk that travel LHG and IAG airlines. I’m sure AFKL will follow suit in the not too distant future.
https://www.flyertalk.com/forum/37256452-post26.html
TL-DR it talks about the difference in availability between Point of Sale, and Point of Commencement. Lufthansa Group and now BA have moved to PoC so availability displays in Expertflyer using PoS are now no longer accurate.
Feature Request - please can you add in a field that allows you to specify the PoC for an availability search.
I fear that without this, EF will become increasingly unreliable for us European folk that travel LHG and IAG airlines. I’m sure AFKL will follow suit in the not too distant future.
Last edited by Dave_C; Aug 13, 2025 at 2:35 am
Aug 13, 2025 | 1:58 am
#3907
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 749
Hi EF, thank you for fixing the seat alert issue where we could only set an alert for one seat at a time on BA.
Heres something new - BA664 is showing Y9 on August 15 but the seat map is saying theres only 1 seat left. Is this because the blocked seats are still showing as occupied and this issue has yet to be fixed? Screenshots attached.
Heres something new - BA664 is showing Y9 on August 15 but the seat map is saying theres only 1 seat left. Is this because the blocked seats are still showing as occupied and this issue has yet to be fixed? Screenshots attached.
Aug 13, 2025 | 9:35 am
#3908
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,596
Hi EF, thank you for fixing the seat alert issue where we could only set an alert for one seat at a time on BA.
Here’s something new - BA664 is showing Y9 on August 15 but the seat map is saying there’s only 1 seat left. Is this because the blocked seats are still showing as occupied and this issue has yet to be fixed? Screenshots attached.
Here’s something new - BA664 is showing Y9 on August 15 but the seat map is saying there’s only 1 seat left. Is this because the blocked seats are still showing as occupied and this issue has yet to be fixed? Screenshots attached.
Aug 13, 2025 | 9:49 am
#3909
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 749
Are there blocked seats showing as occupied by EF on this map? Yes, a ton (source: seats.aero). However,, even if the seat map were accurate you cannot guarantee to match that up to availability. Some people may not have assigned seats yet. There could be oversale. But yes, the biggest problem with the EF map you show is that they still have not fixed the bug with blocked seats showing as occupied.
Aug 13, 2025 | 3:07 pm
#3910
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
I wanted to draw your attention to this post in the BA Forum:
https://www.flyertalk.com/forum/37256452-post26.html
TL-DR it talks about the difference in availability between Point of Sale, and Point of Commencement. Lufthansa Group and now BA have moved to PoC so availability displays in Expertflyer using PoS are now no longer accurate.
Feature Request - please can you add in a field that allows you to specify the PoC for an availability search.
I fear that without this, EF will become increasingly unreliable for us European folk that travel LHG and IAG airlines. Im sure AFKL will follow suit in the not too distant future.
https://www.flyertalk.com/forum/37256452-post26.html
TL-DR it talks about the difference in availability between Point of Sale, and Point of Commencement. Lufthansa Group and now BA have moved to PoC so availability displays in Expertflyer using PoS are now no longer accurate.
Feature Request - please can you add in a field that allows you to specify the PoC for an availability search.
I fear that without this, EF will become increasingly unreliable for us European folk that travel LHG and IAG airlines. Im sure AFKL will follow suit in the not too distant future.
Aug 13, 2025 | 3:32 pm
#3911
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,156
Cannot log in at all on the website - I enter my username/password and it just goes in a loop back to the expertflyer.com homepage. Click on 'sign in' and nothing happens, just the same page reloads.
Cleared cookies, tried private browser same result.
Worked ok last time I checked about 5 hours ago - now can't do a thing.
Edit: As of this morning login is working again
Cleared cookies, tried private browser same result.
Worked ok last time I checked about 5 hours ago - now can't do a thing.
Edit: As of this morning login is working again
Last edited by rylan; Aug 14, 2025 at 5:57 am
Aug 14, 2025 | 2:15 am
#3912
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 749
Hello EF,
PFO-LGW Aug 24 - BA2781. I received an email alert saying R class availability is available but when I go to check, it most definitely isn’t with C being the lowest and this is despite the EF Flight Availability results still showing R. Screenshots attached.
PFO-LGW Aug 24 - BA2781. I received an email alert saying R class availability is available but when I go to check, it most definitely isn’t with C being the lowest and this is despite the EF Flight Availability results still showing R. Screenshots attached.
Last edited by TWA884; Aug 14, 2025 at 11:47 am Reason: Reduce images size
Aug 14, 2025 | 4:14 am
#3913
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,640
Hello EF,
PFO-LGW Aug 24 - BA2781. I received an email alert saying R class availability is available but when I go to check, it most definitely isn’t with C being the lowest and this is despite the EF Flight Availability results still showing R. Screenshots attached.
PFO-LGW Aug 24 - BA2781. I received an email alert saying R class availability is available but when I go to check, it most definitely isn’t with C being the lowest and this is despite the EF Flight Availability results still showing R. Screenshots attached.
r the route you are looking at and if so have you met whatever the fare conditions are for it?I found one BA R fare filed on that route with code RNV2OMR ... one of the conditions states, "THE FARE COMPONENT MUST NOT BE ON ONE OR MORE OF THE FOLLOWING BA FLIGHTS 2530 THROUGH 2899." You were looking at BA2781 ... I didn't look in detail at the other R filings. I suspect this sort of thing is why you are not seeing what you expect.
Last edited by Xyzzy; Aug 14, 2025 at 4:21 am
Aug 14, 2025 | 4:17 am
#3914
Join Date: Apr 2014
Programs: BAC Gold. Hilton Gold (downgraded, sob!)
Posts: 749
Aug 14, 2025 | 4:22 am
#3915
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,640
st while you were replying.FWIW, the next "R" fare in the list has this restriction: "THE FARE COMPONENT MUST INCLUDE TRAVEL FROM/TO/VIA LON ON VIA INTERNATIONAL SECTORS ON ONE OR MORE OF THE FOLLOWING BA FLIGHTS 300 THROUGH 999."