FlyerTalk Forums - View Single Post - ExpertFlyer Help Desk, Information and Updates Thread
Old Aug 11, 2025 | 1:04 pm
  #3903  
ExpertFlyer Voice
Company Representative - ExpertFlyer
All eyes on you!
20 Years on Site
 
Join Date: Jan 2005
Posts: 2,928
Originally Posted by rolandrat
I'm not impressed with new version, and with the missing BA (and others) within 24hr seat maps, and blocked seats missing even after putting in status etc Ive decided to cancel for now, and after which they stopped access straight away even though ive paid until end of month, and I chose the not stop straight away option (why that would be a option is anyones guess!!)
Hi Rolandrat - Sending you a PM to restore your account access (you should have had it until month-end).

On the BA seat maps - we're pushing our data providers but unfortunately we have no ETA yet. Will post an update here once we know more.


Originally Posted by dylarr
Hi ExpertFlyer Voice

I have the following 2 issues:

Issue 1

With QF seat maps, First cabin maps are not loading for flights departing in the next ~24 hours. You get an error:"The requested information could not be retrieved or is not available. This is likely due to invalid input criteria or lack of access to the information from the airline. Please revise the search parameters and try again."

Business, Premium Economy and Economy seat maps are not impacted and display fine.
Example URL to reproduce:
https://www.expertflyer.com/air/seat...=F%2CJ%2CW%2CY

Issue 2

I have my Date Format in my preferences set to dd/mm/yy. Throughout the UI, this mostly works fine - however this particular component in the UI still displays it as mm/dd/yy. Flight Availability, Awards & Upgrades etc screens are impacted. I reported this during the beta testing but didn't hear anything back yet.
We will fix this, thanks for flagging!

Last edited by TWA884; Aug 11, 2025 at 1:11 pm Reason: Merge consecutive posts by the same member. Please use the multi-quote function. Thank you.
ExpertFlyer Voice is offline