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E-rewards [Master Thread]

E-rewards [Master Thread]

Old May 21, 19, 7:53 am
  #3751  
 
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Plat, Marriott LTP, HH Diamond, SPG Plat 75/LTG
Posts: 700
Wonder if it has anything to do with when different people signed up? Just idle speculation, of course.
FullTimeFlyer is offline  
Old May 21, 19, 1:19 pm
  #3752  
FlyerTalk Evangelist
 
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Hyatt Diamond
Posts: 12,664
Be aware if you get a long survey asking about wireless phones. A good ten minutes into the survey today and I get this message:

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request POST /survey/selfserve/53b/1812786.

Reason: Error reading from remote server

I tried doing the backarrow and refreshing page with no luck. No happy I wasted that much time. I received a similar error a few days ago also ten minutes into a long survey. I'm ready to stop taking surveys over a few minutes long.
jamesteroh is online now  
Old May 25, 19, 11:39 am
  #3753  
 
Join Date: Jan 2015
Posts: 628
Originally Posted by VikingRaider View Post
Yes ... reported it nearly a month ago ... had 3 holding emails saying they had referred it to their IT department but not resolved so far.
My internal server issue problem has now been resolved after placing 2 x requests, cashed out and see ya later.
Tilly71 is offline  
Old Jun 21, 19, 9:58 am
  #3754  
 
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 859
2 UK accounts (mine and wife's) - both stopped getting points awarded from 19th June onwards
ankomonkey is offline  
Old Jun 21, 19, 10:38 am
  #3755  
 
Join Date: Aug 2012
Location: VPS
Programs: IHG Spire, Delta Silver
Posts: 3,840
I’m missing points from the 20th but have some things from the 21st appearing correctly. Their underlying survey router has been a little flaky on other platforms recently too
beachmouse is online now  
Old Jun 22, 19, 1:44 am
  #3756  
 
Join Date: May 2004
Posts: 152
UK account no points awarded since the 19th June also and Air miles(Avios) Reward seems to be taking a long time to post,almost 3 weeks.
CeeGee is offline  
Old Jun 22, 19, 1:57 am
  #3757  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 11,760
Originally Posted by ankomonkey View Post
2 UK accounts (mine and wife's) - both stopped getting points awarded from 19th June onwards
Same here. Nothing at all posted since then, including partial credits for screened-out surveys. I’ve logged a ticket, the reply to which was “we can see you completed the surveys. Wait 72 hours”
Oxon Flyer is offline  
Old Jun 22, 19, 2:19 am
  #3758  
 
Join Date: May 2004
Posts: 152
In a way thank goodness others are having this issue,I thought it was just me.(No reply yet to ticket lodged on the 20th)
CeeGee is offline  
Old Jun 22, 19, 3:22 am
  #3759  
 
Join Date: Jan 2012
Location: Exeter, UK
Programs: Gold: AFKL. Silver: BA. Other: VS, LH. Hilton Silver, Accor Gold, IHG Plat AMB, Radisson Silver
Posts: 96
Originally Posted by Oxon Flyer View Post
Same here. Nothing at all posted since then, including partial credits for screened-out surveys. I’ve logged a ticket, the reply to which was “we can see you completed the surveys. Wait 72 hours”
Same for me. I'm not completing any more until I see the missing points hit my account.
ankomonkey likes this.
SouthWesterner is offline  
Old Jun 23, 19, 11:24 am
  #3760  
 
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,023
Also happening for me in the U.K.

Something similar happened about two months ago and after about five days it started working again and all the missing points were posted.

I havent bothered doing a ticket yet, was planning to see if it works itself out
chrism20 is offline  
Old Jun 23, 19, 11:27 am
  #3761  
 
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Plat, Marriott LTP, HH Diamond, SPG Plat 75/LTG
Posts: 700
A couple of changes I've noticed in the last few days:
1. After completing a survey, instead of going to the "rate the survey' screen they've had forever, it just brings up a screen and says you've been credited (and luckily, so far I have indeed still been getting credited). The flow isn't as good, because of taking you to a new survey, you have to get back on your own to the home page and look for a colored button again, or go back to e-mail
2. And possibly related, after a short time in which the button was reliable, I'm seeing that sometimes you have live surveys on e-mails even with a greyed-out button. That fix didn't last long.

FTF
FullTimeFlyer is offline  
Old Jun 25, 19, 7:50 am
  #3762  
 
Join Date: Dec 2018
Posts: 73
Originally Posted by beachmouse View Post
I’m missing points from the 20th but have some things from the 21st appearing correctly. Their underlying survey router has been a little flaky on other platforms recently too
I'm missing $20 in credits from the 20th as well, is it best to open a ticket or just write it off and move on?
Beachchaser is offline  
Old Jun 26, 19, 2:40 am
  #3763  
 
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,023
My uk Account seems to have caught up this morning.
chrism20 is offline  
Old Jun 26, 19, 4:07 am
  #3764  
 
Join Date: May 2004
Posts: 152
Originally Posted by chrism20 View Post
My uk Account seems to have caught up this morning.
Same for me,but still missing an award redemption
(Will look tomorrow when British Airways computer catches up)
CeeGee is offline  
Old Jun 26, 19, 7:01 am
  #3765  
 
Join Date: Dec 2018
Posts: 73
Originally Posted by CeeGee View Post
Same for me,but still missing an award redemption
(Will look tomorrow when British Airways computer catches up)
mine is all caught up, maybe e-rewsrds reads this thread
Beachchaser is offline  

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