E-rewards [Master Thread]
Jul 9, 2019 | 11:11 pm
#3796
Join Date: Feb 2001
Programs: IHG Diamond, HH Gold, Marriott Silver
Posts: 4,345
ETA: 6th and 8th July complete now, but not 7th. I guess the backlog is still going through.
Last edited by Kremmen; Jul 10, 2019 at 2:46 am
Jul 10, 2019 | 5:52 am
#3797
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Gold, Marriott LTT, HH Diamond
Posts: 958
Jul 10, 2019 | 7:17 am
#3799
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,103
Still waiting on a Hilton reward I requested 5/28- this is even slower than the last redemption and very annoying because I want to use them for an upcoming reservation.
My points also seem to be posting after a delay but reading of people whose accounts have been shut down makes me nervous; it's already happened to me once and then I was back in their good graces and the points restored. Right now I'm at almost $200 because I'm not eligible for another Holton or Starbucks redemption till the end of this month. I'd hate to have those points go away.
And- one final complaint- I'm not happy that most of the time they skip the screen at the end asking what you think about the survey. Maybe not enough people filled it out, but I've seen plenty of genuinely bad questions and I always let them know. Two examples: "Do you watch TV?" (Define TV- paid cable programming with commercials, video on demand, streamed Netflix with no commercials?) And "Have you been turned down for a mortgage in the last 6 months?" ("No" can mean that you didn't apply, or that you applied and were turned down. Big difference.)
My points also seem to be posting after a delay but reading of people whose accounts have been shut down makes me nervous; it's already happened to me once and then I was back in their good graces and the points restored. Right now I'm at almost $200 because I'm not eligible for another Holton or Starbucks redemption till the end of this month. I'd hate to have those points go away.
And- one final complaint- I'm not happy that most of the time they skip the screen at the end asking what you think about the survey. Maybe not enough people filled it out, but I've seen plenty of genuinely bad questions and I always let them know. Two examples: "Do you watch TV?" (Define TV- paid cable programming with commercials, video on demand, streamed Netflix with no commercials?) And "Have you been turned down for a mortgage in the last 6 months?" ("No" can mean that you didn't apply, or that you applied and were turned down. Big difference.)
Jul 10, 2019 | 8:26 am
#3800
Join Date: Aug 2012
Location: VPS
Programs: IHG Platinum, Delta SM, Atmos Silver, Hilton Gold, Accor Gold, Marriott Gold, Hyatt Discoverist
Posts: 8,165
And- one final complaint- I'm not happy that most of the time they skip the screen at the end asking what you think about the survey. Maybe not enough people filled it out, but I've seen plenty of genuinely bad questions and I always let them know. Two examples: "Do you watch TV?" (Define TV- paid cable programming with commercials, video on demand, streamed Netflix with no commercials?) And "Have you been turned down for a mortgage in the last 6 months?" ("No" can mean that you didn't apply, or that you applied and were turned down. Big difference.)
Jul 10, 2019 | 8:31 am
#3801
Join Date: Dec 2008
Location: San Antonio
Programs: AA, SWA, CO, UA, PC Plat, HH Gold, SPG
Posts: 855
My backlog of rewards started posting last night and this morning they all appear to be there. I knew I had tried a lot of surveys on 3 July (guessed 12) and according to the account 24 posted - along with a few taken since that date.
Jul 10, 2019 | 10:15 am
#3802
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,183
Jul 10, 2019 | 3:16 pm
#3805
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,103
Mine just posted, too. Maybe they're monitoring this site! Happy to have my reservations made; making my 3rd trip to Chicago with my 5-year old granddaughter and she doesn't want to stay anywhere but the Hilton O'Hare on the side with the airport view!
Jul 10, 2019 | 3:20 pm
#3806
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,074
My 7,000 Hilton points posted today-5 weeks to the day after redemption
Jul 10, 2019 | 5:11 pm
#3808
Join Date: Jan 2014
Location: YVR
Programs: Marriott Bonvoy, Aeroplan, Best Western, IHG Rewards, AAdvantage, Executive Club
Posts: 166
Looks like I am also caught up on survey credits.
Also did an IHG transfer on July 3, came through by July 10.
Back on track for the time being!
Also did an IHG transfer on July 3, came through by July 10.
Back on track for the time being!
Jul 10, 2019 | 10:22 pm
#3809
Join Date: Feb 2012
Programs: HH Dia, IHG Dia Amb, MB Ti, WoH G, OWE
Posts: 270
Hello shahr04360,
Thank you for contacting customer support.
We have escalated your reward concern. Please note that we consider this a priority and ask for your patience as we investigate this matter with our Rewards Team.
We will get back to you as soon as possible.
Thank you for your patience.
Kind regards,
xxxxxx
e-Rewards Opinion Panel
Thank you for contacting customer support.
We have escalated your reward concern. Please note that we consider this a priority and ask for your patience as we investigate this matter with our Rewards Team.
We will get back to you as soon as possible.
Thank you for your patience.
Kind regards,
xxxxxx
e-Rewards Opinion Panel
Jul 11, 2019 | 4:34 am
#3810
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,195
Obviously a massive batch of Hilton points just came through. +1 for getting them today or yesterday.