E-rewards [Master Thread]
#2297
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I think E-rewards is having financial problems. As others have noted, surveys posted almost immediately and redemptions were hitting accounts within no more than 2 weeks depending upon the request date.
I redeemed for Hertz on April 1 - still nothing in the account. I emailed them yesterday and received a stock answer within an hour about all the things that *I* could have done wrong, including putting in the wrong account number and also reminding me that it could take 6-8 weeks. This answer also indicated they were closing my ticket.
I responded to reopen it, asked them to check the Hertz number (and gave them the account number) and again, told them it was nearly 8 weeks.
Something is not right there and I doubt I will answer any more surveys until I start seeing that they're honoring their redemptions on a timely basis.
I have not heard another word from them.
I redeemed for Hertz on April 1 - still nothing in the account. I emailed them yesterday and received a stock answer within an hour about all the things that *I* could have done wrong, including putting in the wrong account number and also reminding me that it could take 6-8 weeks. This answer also indicated they were closing my ticket.
I responded to reopen it, asked them to check the Hertz number (and gave them the account number) and again, told them it was nearly 8 weeks.
Something is not right there and I doubt I will answer any more surveys until I start seeing that they're honoring their redemptions on a timely basis.
I have not heard another word from them.
#2300
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I thought it odd they were sending so many surveys and I was able to complete them. My account had nearly double what it normally would and I was able to redeem $120 for 1100 Hertz points - if I ever see them
#2301
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 35,993
I continue in the same boat too.
Has anyone tried posting to their Facebook page?
@Mary, what email address did you use to contact them?
Has anyone tried posting to their Facebook page?
@Mary, what email address did you use to contact them?
#2302
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I used the contact form on their website and received a response pretty quickly. I'm still waiting to hear anything from the reply to their response.
#2303
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
Don't bother with their facebook page. The only posts there are from e-rewards. I tried posting something and it goes into a review queue. I suspect it will never see the light of day. I have to read through the responses to see if anyone is complaining. But I doubt it.
#2304
Join Date: Jul 2001
Posts: 261
I would bet that many, many people redeemed on or very near April 1 and they will shortly be bombarded with all these missing point/miles requests.
I thought it odd they were sending so many surveys and I was able to complete them. My account had nearly double what it normally would and I was able to redeem $120 for 1100 Hertz points - if I ever see them
I thought it odd they were sending so many surveys and I was able to complete them. My account had nearly double what it normally would and I was able to redeem $120 for 1100 Hertz points - if I ever see them
No Hertz points and no reply to my email asking about them. Did anyone email them and say others have the same problem?
#2305
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Plat, Marriott LTT, HH Diamond
Posts: 863
Sorry to hear about the problems others are having, but I don't think they're generally freezing redemptions due to financial problems; more that they are messed up with some of their partners (for reasons unknown).
Reason for saying this is I did a United redemption mid-week and it went through immediately, as usual.
Best of luck for the people whose redemptions are snarled.
FTF
Reason for saying this is I did a United redemption mid-week and it went through immediately, as usual.
Best of luck for the people whose redemptions are snarled.
FTF
#2306
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I actually heard back from my facebook post. They asked for the email address so they could forward it to customer service.
And around and around we go
And around and around we go
#2307
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 35,993
I sent them a DM via Twitter and they told me that they would forward to "Member Services" and that "someone" would be in contact with me.
Someday.
Maybe.
Someday.
Maybe.
#2309
Join Date: Sep 2012
Posts: 19
Does eRewards remove redemption partners from individuals for some reason? I used to be able to redeem for Southwest but I no longer have it. I don't have Avios either. For the travel category I only have these options.
American Airlines
Choice Privileges
Club Carlson
Hertz
Hilton HHonors
IHG Rewards Club
La Quinta
Le Club Accor Hotels
Wyndham Rewards
None of these are particularly appealing to me.
American Airlines
Choice Privileges
Club Carlson
Hertz
Hilton HHonors
IHG Rewards Club
La Quinta
Le Club Accor Hotels
Wyndham Rewards
None of these are particularly appealing to me.
#2310
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
It does happen sometimes - depending on the relationship between eR and the partner at the time.
I wish I had Hertz on mine
I'll swap you for some Avios
I wish I had Hertz on mine
I'll swap you for some Avios