FlyerTalk Forums - View Single Post - E-rewards [Master Thread]
View Single Post
Old May 19, 2016, 7:39 pm
  #2297  
Mary2e
FlyerTalk Evangelist, Ambassador: World of Hyatt
 
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I think E-rewards is having financial problems. As others have noted, surveys posted almost immediately and redemptions were hitting accounts within no more than 2 weeks depending upon the request date.

I redeemed for Hertz on April 1 - still nothing in the account. I emailed them yesterday and received a stock answer within an hour about all the things that *I* could have done wrong, including putting in the wrong account number and also reminding me that it could take 6-8 weeks. This answer also indicated they were closing my ticket.

I responded to reopen it, asked them to check the Hertz number (and gave them the account number) and again, told them it was nearly 8 weeks.

Something is not right there and I doubt I will answer any more surveys until I start seeing that they're honoring their redemptions on a timely basis.

I have not heard another word from them.
Mary2e is offline