E-rewards [Master Thread]
Jun 21, 2017, 10:59 am
#3046
Join Date: Dec 2013
Posts: 37
Is anyone else having this sort of "issue".... I get an e-mail saying I have a survey available, and when I click on it..it wont load and just hangs and times out...ALSO even when going to e-rewards website and logging in, it will say i have a survey to complete....yet it wont load, hangs and times out....sent numerous e-mails to customer service thru their website, and just get a generic response saying we got your message and will be in contact.and no furher response from them..This has been going on for almost two weeks!! What Gives E-Rewards???
Jun 21, 2017, 3:50 pm
#3048
Join Date: Feb 2012
Posts: 599
Jun 22, 2017, 1:25 pm
#3050
Join Date: Nov 2016
Posts: 7
Is anyone else having this sort of "issue".... I get an e-mail saying I have a survey available, and when I click on it..it wont load and just hangs and times out...ALSO even when going to e-rewards website and logging in, it will say i have a survey to complete....yet it wont load, hangs and times out....sent numerous e-mails to customer service thru their website, and just get a generic response saying we got your message and will be in contact.and no furher response from them..This has been going on for almost two weeks!! What Gives E-Rewards???
Jun 28, 2017, 11:15 am
#3052
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,081
I've complained here before about getting kicked out of a survey after 10+ minutes of thoughtfully answering detailed questions, commenting on potential marketing, etc. and I know others have, too. I wanted to report a happy outcome. Twice in one week I completed 20-minute, very detailed surveys on my alcohol purchases and consumption, and both times was told I'd finished the survey and qualified for an extra section. I opted to complete the extra section and got kicked out a few questions later, apparently with no credit.
After the second time I contacted e-Rewards. It took them a few days to get back but the person who responded had actually checked my records and had seen that I'd spent a good deal of time on the surveys and credited my account with a total of $25.
So, it paid to complain (tactfully, with facts). They need to know when their clients are cheating the survey-takers because it can discourage the people who take the time to answer carefully and also cheats the companies that play by the rules.
After the second time I contacted e-Rewards. It took them a few days to get back but the person who responded had actually checked my records and had seen that I'd spent a good deal of time on the surveys and credited my account with a total of $25.
So, it paid to complain (tactfully, with facts). They need to know when their clients are cheating the survey-takers because it can discourage the people who take the time to answer carefully and also cheats the companies that play by the rules.
Jun 28, 2017, 11:34 am
#3053
Join Date: Dec 2008
Location: San Antonio
Programs: AA, SWA, CO, UA, PC Plat, HH Gold, SPG
Posts: 799
I've had the same experience on the SAME survey twice! Finished and got to the "would you be willing to answer more questions for more $" took it then got booted and received no credit at all!
The first time I complained and got the same response you did - you spent a lot of time so we'll give you the credit. It happened again a few weeks later and they didn't ever respond to my complaint (other than the robo response).
The first time I complained and got the same response you did - you spent a lot of time so we'll give you the credit. It happened again a few weeks later and they didn't ever respond to my complaint (other than the robo response).
I've complained here before about getting kicked out of a survey after 10+ minutes of thoughtfully answering detailed questions, commenting on potential marketing, etc. and I know others have, too. I wanted to report a happy outcome. Twice in one week I completed 20-minute, very detailed surveys on my alcohol purchases and consumption, and both times was told I'd finished the survey and qualified for an extra section. I opted to complete the extra section and got kicked out a few questions later, apparently with no credit.
After the second time I contacted e-Rewards. It took them a few days to get back but the person who responded had actually checked my records and had seen that I'd spent a good deal of time on the surveys and credited my account with a total of $25.
So, it paid to complain (tactfully, with facts). They need to know when their clients are cheating the survey-takers because it can discourage the people who take the time to answer carefully and also cheats the companies that play by the rules.
After the second time I contacted e-Rewards. It took them a few days to get back but the person who responded had actually checked my records and had seen that I'd spent a good deal of time on the surveys and credited my account with a total of $25.
So, it paid to complain (tactfully, with facts). They need to know when their clients are cheating the survey-takers because it can discourage the people who take the time to answer carefully and also cheats the companies that play by the rules.
Jun 29, 2017, 10:45 am
#3054
Suspended
Join Date: Jan 2015
Location: Bregenz, Austria
Programs: AA, BAEC, Alaska, Flying Blue, United, IHG, Hilton
Posts: 2,950
Jun 29, 2017, 7:30 pm
#3056
Join Date: Feb 2008
Location: Spring, TX
Programs: UA Silver, AA, Delta, SPG Gold, Marriott Sil., Hilton Gold, Hyatt Platinum, PC Platinum Ambassador
Posts: 285
New issue for me. I've been trying since April to deposit $100ER for 2000 Alaska miles. It will not go through. I'm told that the name doesn't match on the two accounts, even though both ER and Alaska each have the same name. I finally took my $100 back...any suggestions on how to get this to go through?
Jul 2, 2017, 7:34 pm
#3057
Join Date: Sep 2015
Posts: 71
New issue for me. I've been trying since April to deposit $100ER for 2000 Alaska miles. It will not go through. I'm told that the name doesn't match on the two accounts, even though both ER and Alaska each have the same name. I finally took my $100 back...any suggestions on how to get this to go through?
Jul 5, 2017, 10:38 am
#3059
Suspended
Join Date: Jan 2015
Location: Bregenz, Austria
Programs: AA, BAEC, Alaska, Flying Blue, United, IHG, Hilton
Posts: 2,950
Jul 5, 2017, 4:44 pm
#3060
Join Date: Sep 2015
Posts: 71
how effective are the restrictions:
say you have two e-rewards accounts, can you credit them both to the same airline within 30 days? ie united says on redemption per member account/e-reward account per 30 day period. would they know if two separate e-reward accounts made a redemption into the same united account?
say you have two e-rewards accounts, can you credit them both to the same airline within 30 days? ie united says on redemption per member account/e-reward account per 30 day period. would they know if two separate e-reward accounts made a redemption into the same united account?