E-rewards [Master Thread]
Apr 12, 2016, 2:33 am
#2236
Join Date: Mar 2014
Location: Lancashire, UK
Posts: 2,094
BAEC customer service email:
"We have now credited 1000 Avios for 7 March 2016, which you can see if you log in to your account at ba.com.
Please accept my sincere apologies for the delay in crediting these Avios, but thank you again for getting in touch."
FINALLY!
*edit* They did this on the 36th day. If only they'd check the progress of an award if contacted earlier, rather than have this silly 'we do nothing for 35 days' rule, people wouldn't have to wait this long.
"We have now credited 1000 Avios for 7 March 2016, which you can see if you log in to your account at ba.com.
Please accept my sincere apologies for the delay in crediting these Avios, but thank you again for getting in touch."
FINALLY!
*edit* They did this on the 36th day. If only they'd check the progress of an award if contacted earlier, rather than have this silly 'we do nothing for 35 days' rule, people wouldn't have to wait this long.
Last edited by goldencondor; Apr 12, 2016 at 2:51 am Reason: corrected first line from 'Twitter' to 'email'
Apr 12, 2016, 2:45 am
#2237
Join Date: Feb 2016
Posts: 8
When did you redeemed? And is that the problem of BAEC? I still not receive any avios in my account
Apr 12, 2016, 2:49 am
#2238
Join Date: Mar 2014
Location: Lancashire, UK
Posts: 2,094
I've just redeemed my next BAEC award (today, April 12th). I could have done it last week but that might have caused a mix up. I've asked them to look out for this one!
Apr 12, 2016, 2:59 am
#2239
Join Date: Feb 2016
Posts: 8
Redeemed March 7th. If you see my previous posts, it sounds like BAEC never received notification of it from E-Rewards. After 35 days they contacted E-Rewards and confirmed it.
I've just redeemed my next BAEC award (today, April 12th). I could have done it last week but that might have caused a mix up. I've asked them to look out for this one!
I've just redeemed my next BAEC award (today, April 12th). I could have done it last week but that might have caused a mix up. I've asked them to look out for this one!
Apr 12, 2016, 10:00 am
#2241
Join Date: May 2010
Location: SYR
Posts: 61
One survey with what appears to be a technical error.
As I said before, IF you actually completed the survey, they will credit you the $$. They audit the projects after the fact. I wouldn't worry. The one survey I did not get credit for due to a technical error was credited to me a few months later, at double the original amount.
As I said before, IF you actually completed the survey, they will credit you the $$. They audit the projects after the fact. I wouldn't worry. The one survey I did not get credit for due to a technical error was credited to me a few months later, at double the original amount.
Apr 12, 2016, 11:38 am
#2242
formerly chrisbarnett01
Join Date: Oct 2015
Posts: 350
I'm glad you've had good luck but I haven't when completing high value ($7.50+) surveys. As I track my completed surveys and rewards, this is NOT an isolated instance but seems to be re-occurring issue. When you get the congratulations survey complete message AND the survey critique, one could suppose the reward credit has been earned. Apparently, not so! Are you affiliated with E-Rewards?
Apr 13, 2016, 8:49 pm
#2243
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,018
Uh, no thanks:
Topic:Your Opinions
Full Incentive:$1.50 in e-Rewards® Currency
Partial Incentive:$0.25 in e-Rewards Currency if you do not qualify for the study
Length:50 minutes
Full Incentive:$1.50 in e-Rewards® Currency
Partial Incentive:$0.25 in e-Rewards Currency if you do not qualify for the study
Length:50 minutes
Apr 13, 2016, 10:11 pm
#2244
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
I had a very long survey yesterday and decided to do it since I was on a lengthy phone call. 20 minutes into I got a message the page couldn't be loaded and the previous page button wouldn't work. Survey wasn't available from the menu and when I went to the invite email and clicked on the link it wouldn't load. Pretty irritating seeing the time I spent and I gave out quite a bit of good information about my finances
Apr 13, 2016, 10:27 pm
#2245
Join Date: Apr 2015
Location: SNA
Programs: IHG Spire A, HH Diamond
Posts: 46
Ha, I got quite a few of those at the end of last year. I actually finished one hoping for a $$ mistake in the description. Unfortunately, wasn't a mistake, got credited the $1.25 for 45 minutes of my time... 
I had a similar experience three days ago. It took me an hour to get to the end of a $20.45 survey only to get a 404 error page after hitting the final submit. That was my first real bad experience with e-rewards and am still quite annoyed by it. Of course this had to happen for the highest $$ reward I have ever attempted..
I had a very long survey yesterday and decided to do it since I was on a lengthy phone call. 20 minutes into I got a message the page couldn't be loaded and the previous page button wouldn't work. Survey wasn't available from the menu and when I went to the invite email and clicked on the link it wouldn't load. Pretty irritating seeing the time I spent and I gave out quite a bit of good information about my finances
Apr 14, 2016, 1:47 am
#2246
Join Date: Mar 2014
Location: Lancashire, UK
Posts: 2,094
I was offered a 50 point survey for 45 minutes yesterday. I just closed the window
Apr 14, 2016, 7:24 am
#2247
Join Date: Jan 2002
Location: Salt Lake City, Utah, USA
Posts: 9,989
Apr 14, 2016, 7:59 am
#2248
Join Date: May 2010
Location: SYR
Posts: 61
E-Rewards High $ Non-Payments
Ha, I got quite a few of those at the end of last year. I actually finished one hoping for a $$ mistake in the description. Unfortunately, wasn't a mistake, got credited the $1.25 for 45 minutes of my time...
I had a similar experience three days ago. It took me an hour to get to the end of a $20.45 survey only to get a 404 error page after hitting the final submit. That was my first real bad experience with e-rewards and am still quite annoyed by it. Of course this had to happen for the highest $$ reward I have ever attempted..
I had a similar experience three days ago. It took me an hour to get to the end of a $20.45 survey only to get a 404 error page after hitting the final submit. That was my first real bad experience with e-rewards and am still quite annoyed by it. Of course this had to happen for the highest $$ reward I have ever attempted..
Apr 14, 2016, 8:06 pm
#2249
Join Date: Apr 2015
Location: SNA
Programs: IHG Spire A, HH Diamond
Posts: 46
Welcome to the E-Rewards Club of folks who aren't credited with high $/dollar rewards after full survey completion. I've experienced the same exact situation you experienced many times so it's not a one time occurrence and it gets to be very frustrating. You might just start seeing more and more non-payments for completion of high dollar rewards like I'm experiencing. As usual, YMMV-------
Yeah, I'm not stressed about it. Of course, if this would happen regularly I probably would be. We will see what the e-Rewards people have to say about it.
I'm actually enjoying a lot of the surveys so I'll keep on doing that.
