xONEx online tool bugs thread
Nov 8, 2013 | 3:23 pm
#287
Join Date: Oct 2010
Programs: QF, AA
Posts: 8
2nd visit less than 24hr bug
Hey, so I am planning a trip with a second visit to the US going SCL-JFK-LHR, however when i add JFK to the itinerary, it displays the usual warning of "your second visit must be under 24 hours", but then doesn't let you go in and chaoose flight - where you would usually click through to book your flights just has "Itinerary Status: Incomplete (Finish you itinerary)" so I have no way of actually booking it for under 24 hours!!
If I remove the second entry of New York it allows me to go through and choose flights.
The reason i need this is I am trying to force it to see the JFK-LCY flight which it doesn't seem to want to do with the connecting options.
Has anyone seen this and have any workaround? Or should I just report the bug (I have done a search on this thread and can't seem to see a similar issue)
If I remove the second entry of New York it allows me to go through and choose flights.
The reason i need this is I am trying to force it to see the JFK-LCY flight which it doesn't seem to want to do with the connecting options.
Has anyone seen this and have any workaround? Or should I just report the bug (I have done a search on this thread and can't seem to see a similar issue)
I guess it will be a phone call to the AA RTW desk when it comes time to set it up for ticketing.
Nov 9, 2013 | 5:19 am
#288
Join Date: Nov 2012
Posts: 15
I've seen the 24h rule blocking the choose flights option and the workaround I found was to make a simple itinerary where the same cities are in the middle and don't break the rule, choose the flight dates then go back and change cities to the actual ones you want without touching those 2 flights. Now you get no warning and can choose the rest of the flights.
Nov 9, 2013 | 2:50 pm
#289
Join Date: Jun 2013
Posts: 29
Might not be a bug per se (maybe just a server error right now?), but I'm trying to book Guayaquil-Buenos Aires-Lima as part of my LONE4. Even though the OW-site and the RTW planner indicate that there's direct flights between Guayaquil & Buenos Aires (sample date June 9), the flights won't show up on the RTW-planner when checking the flights.
Last edited by burgernfries; Nov 9, 2013 at 3:19 pm
Nov 9, 2013 | 4:41 pm
#290
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
Might not be a bug per se (maybe just a server error right now?), but I'm trying to book Guayaquil-Buenos Aires-Lima as part of my LONE4. Even though the OW-site and the RTW planner indicate that there's direct flights between Guayaquil & Buenos Aires (sample date June 9), the flights won't show up on the RTW-planner when checking the flights.
Edited to add:
The week of 15 May is showing plenty of availability across all booking classes
and then the week of 22 May shows only Y and B
So maybe six months out LA does not have the cheaper booking classes loaded yet
Nov 11, 2013 | 2:20 pm
#292
Join Date: Nov 2012
Posts: 15
Might not be a bug per se (maybe just a server error right now?), but I'm trying to book Guayaquil-Buenos Aires-Lima as part of my LONE4. Even though the OW-site and the RTW planner indicate that there's direct flights between Guayaquil & Buenos Aires (sample date June 9), the flights won't show up on the RTW-planner when checking the flights.
Nov 13, 2013 | 6:11 am
#293
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
and now it's misbehaving again
Saved itineraries open OK, but then show as incomplete and you cannot move to the Select Flights page
New itineraries can be created and flights selected, but after selecting all the flights the "Price My Itinerary" button remains greyed out and cannot be clicked
Tried it in both IE and Chrome
Sigh
Saved itineraries open OK, but then show as incomplete and you cannot move to the Select Flights page
New itineraries can be created and flights selected, but after selecting all the flights the "Price My Itinerary" button remains greyed out and cannot be clicked
Tried it in both IE and Chrome
Sigh
Dec 2, 2013 | 1:03 pm
#297
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 7,019
I have been trying to purchase a DONE4 with the online tool, but kept getting a "fare no longer available" error. I just got off the phone with AA RTW desk and was told that a memo came down on November 1 that all tickets are to be priced in USD, not the local currency, to avoid currency exhange flucations.
So, if you are having trouble booking a xONEx with the tool that could be the problem.
So, if you are having trouble booking a xONEx with the tool that could be the problem.
Dec 2, 2013 | 1:50 pm
#298
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 7,019
As I posted in the rule change thread, QR should now book in A for 2-class flights in the Middle East. http://www.flyertalk.com/forum/21889172-post114.html However, the tool is still booking them in L.
I guess you could book in L via the tool and then call to get them changed for free.
I guess you could book in L via the tool and then call to get them changed for free.
Dec 2, 2013 | 2:08 pm
#299
Join Date: Apr 2007
Programs: QF, AC, Hyatt, Hilton
Posts: 4,238
I have been trying to purchase a DONE4 with the online tool, but kept getting a "fare no longer available" error. I just got off the phone with AA RTW desk and was told that a memo came down on November 1 that all tickets are to be priced in USD, not the local currency, to avoid currency exhange flucations.
So, if you are having trouble booking a xONEx with the tool that could be the problem.
So, if you are having trouble booking a xONEx with the tool that could be the problem.
So a change was implemented on 1 November and a month later the oneworld tool hasn't been updated? There's a bombshell.
Dec 2, 2013 | 6:11 pm
#300
Join Date: Jun 1999
Location: Rio de Janeiro, BRAZIL
Programs: AA 4MM EXP; Starwood Lifetime Plt
Posts: 2,498
I bought a ticket from the AA office in CPT on 28 Nov and the charge was in ZAR.