xONEx online tool bugs thread
Dec 24, 2013 | 6:20 pm
#316
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
I have a 16 segment ex-JNB itinerary DONE5 booked and priced which includes MH92 KUL-LAX in D. It prices beautifully.
CPT-LHR (transfer only)-HEL-MAD-LHR-SYD-NRT-DEL-KUL-LAX-DFW-BOS-MIA-SEA-ORD-DOH-CPT
However, when I try to do the reverse (LAX-NRT-KUL, MH93), it will not allow me anything but L class. This is despite there being D class available. I have tried dates in January, February and March, all which have D availability in ExpertFlyer, but won't allow me an D seat on the flight.
Is it a bug, or have I fallen foul of some rule? I can't seem to find a rule that covers this issue.
CPT-LHR (transfer only)-HEL-MAD-LHR-SYD-NRT-DEL-KUL-LAX-DFW-BOS-MIA-SEA-ORD-DOH-CPT
However, when I try to do the reverse (LAX-NRT-KUL, MH93), it will not allow me anything but L class. This is despite there being D class available. I have tried dates in January, February and March, all which have D availability in ExpertFlyer, but won't allow me an D seat on the flight.
Is it a bug, or have I fallen foul of some rule? I can't seem to find a rule that covers this issue.
So it would appear to be some glitch in the tool. There is certainly no rule against taking the flight you want.
Of course, you could use the tool to book it - taking the L seat on the flight; and then just phone and change it to D
Seasonally adjusted greetings all
Dec 28, 2013 | 7:28 am
#317
Join Date: Jan 2006
Location: LAX/SYD
Programs: BA GGL/CCR, AA EXP, QFF WP, HH D, SPG G, Hertz PC
Posts: 245
Thanks - interestingly Expertflyer is showing no D availability right now for any MH92/93 flight after April 30th 2014. I wonder if they're releasing D only a few months in advance? It seems unusual.
Jan 28, 2014 | 3:18 am
#318
Join Date: May 2009
Location: Bath, UK
Programs: Free as a bird
Posts: 1,049
Is anyone else having troubles with the on-line tool - I can get on easily, select routing easily but when it comes to trying to book it just get stuck on searching for flights. About 1 in every 10 attempts it will show flight options, but most of the time just get stuck after choosing a date and pressing search for flights?
Jan 28, 2014 | 4:49 am
#319
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
Is anyone else having troubles with the on-line tool - I can get on easily, select routing easily but when it comes to trying to book it just get stuck on searching for flights. About 1 in every 10 attempts it will show flight options, but most of the time just get stuck after choosing a date and pressing search for flights?
Entered routing - no problem
Chose flights - no problem
Got pricing - no problem
Proceed to Booking - no problem
Enter traveller details - no problem
Stopped it there
First flight is with AB, so ticketing is done by AA
YMMV I guess
Jan 28, 2014 | 10:54 pm
#325
Original Poster
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,445
Is anyone else having troubles with the on-line tool - I can get on easily, select routing easily but when it comes to trying to book it just get stuck on searching for flights. About 1 in every 10 attempts it will show flight options, but most of the time just get stuck after choosing a date and pressing search for flights?
Jan 30, 2014 | 3:44 am
#326
Join Date: May 2009
Location: Bath, UK
Programs: Free as a bird
Posts: 1,049
Yes finding the same - have tried now with IE as well as Chrome and same issue, will just keep trying.
Jan 31, 2014 | 7:21 am
#327
Join Date: May 2009
Location: Bath, UK
Programs: Free as a bird
Posts: 1,049
QR flights now appear to be loaded and selectable in the booking tool, rather than just the online timetable. However, there is this caveat on the oneworld page:
"NOTE: on 1 November 2013, Qatar Airways flights will not be available as the first segment of your itinerary when booking your oneworld Explorer itinerary through our online booking tool. To originate your oneworld Explorer itinerary on Qatar Airways please contact your Travel Agent or Qatar Airways http://www.qatarairways.com/contactus."
On a separate (or possibly related) note, I've got an itinerary in the tool that goes SSH-AMM-DME-xDOH-IAH . . . HKG-JED but the tool says it's incomplete, wanting to return me to SSH. Is this a bug or have I done something wrong?
"NOTE: on 1 November 2013, Qatar Airways flights will not be available as the first segment of your itinerary when booking your oneworld Explorer itinerary through our online booking tool. To originate your oneworld Explorer itinerary on Qatar Airways please contact your Travel Agent or Qatar Airways http://www.qatarairways.com/contactus."
On a separate (or possibly related) note, I've got an itinerary in the tool that goes SSH-AMM-DME-xDOH-IAH . . . HKG-JED but the tool says it's incomplete, wanting to return me to SSH. Is this a bug or have I done something wrong?
Feb 11, 2014 | 12:42 pm
#328
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 7,017
Has anyone noticed a pattern to the continous checking flight availability issue? I've tried different starting and ending points, number of continents, and browsers, but it still seems to crap out on the last legs, usually with two left.
I've tried clearing all cookies and cache, starting over, rebooting and nothing seems to fix it or make it possible to actually use the tool.
I've tried clearing all cookies and cache, starting over, rebooting and nothing seems to fix it or make it possible to actually use the tool.
Feb 12, 2014 | 12:31 pm
#329
Join Date: May 2009
Location: Bath, UK
Programs: Free as a bird
Posts: 1,049
Does anyone know if this has now changed. I cannot find that note on the OneWorld booking tool (unless I am looking in the wrong place). However, if I choose an itinerary with QR as the first leg out of South Africa - fyi CPT - DOH, on the odd occasion that the on-line booking tool actually works long enough for me to select a flight the only options it brings up are CPT-PLZ-JNB-DOH or CPT-DUR-JNB-DOH (even after having spoken to QR who have confirmed that D class is available on the direct CPT-DOH service).
Feb 27, 2014 | 11:37 pm
#330
Join Date: Nov 2002
Location: Japan
Programs: NH Diamond, JL JGC Diamond, BA Gold Guest List(Gold for life), CX Diamond
Posts: 1,580
When QR/MH are one of candidates of 1st segment, the online tool seems not to work.
I tried.
(1)
HND-HKG-YVR-LHR-JNB-HKG-HND (all flights can be selected and price quoted).
(2)
Same route with a different origination
JNB-HKG-HND-HKG-YVR-LHR-JNB
Seatching a flight for JNB-HKG doesn't finish.
In (1), the tool shows CX(s direct flight and QR's connecting flight via DOH.
As the previous poster mentioned, 1st segment has warning 2600 about MH/QR starting itinerary restriction.
IMHO, that causes this issue.
I tried.
(1)
HND-HKG-YVR-LHR-JNB-HKG-HND (all flights can be selected and price quoted).
(2)
Same route with a different origination
JNB-HKG-HND-HKG-YVR-LHR-JNB
Seatching a flight for JNB-HKG doesn't finish.
In (1), the tool shows CX(s direct flight and QR's connecting flight via DOH.
As the previous poster mentioned, 1st segment has warning 2600 about MH/QR starting itinerary restriction.
IMHO, that causes this issue.