xONEx online tool bugs thread
Feb 28, 2014 | 12:16 pm
#332
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 7,021
In my dealings with the support desk it has taken several weeks to hear anything. Then, after you reply it takes a couple more weeks. It is almost pointless.
Apr 4, 2014 | 9:39 pm
#333
Join Date: Dec 2008
Location: Dallas, TX
Programs: AA EXP 3MM; LH FT (*A Silver); Marriott Rewards Platinum Elite; Starwood Corporate Preferred
Posts: 782
Struggles with the RTW Booking Site?
I have been struggling lately with the booking engine at rtw.oneworld.com. It seems for the past week or so, I can plan a trip but once I start selecting flights - the second segment and beyond it just "stops". I have tried multiple browsers, multiple computers and it just stops.
Has anyone else had any problems with the site?
Has anyone else had any problems with the site?
Last edited by AAExpDFW; Apr 4, 2014 at 9:56 pm
Apr 4, 2014 | 9:44 pm
#334
Join Date: Jul 2013
Location: Newcastle, Australia
Programs: qantas platinum
Posts: 65
Problems booking a DONE4 ex CAI
Is it just me and my inexperience or is anyone else having problems booking an itinerary through the Oneworld Planner? I'm trying to run the following itinerary:
CAI-NRT-SYD-NOU-SYD-AKL-SYD-JFK-DFW-ANC-DFW-MEX-ORD-LHR-FCO-AMM (checking on Mileage Monkey for distance, it advises this it is valid) but the online tool won't let me select a flight ex CAI - just goes away and thinks about it until I hit cancel. So I tried originating in Tokyo just to check that I didn't have too many sectors and look at what flights were available, and that worked until I got to the SYD/NY flights where, again, the tool just wouldn't load the flights. I've tried loading the planner in Safari, Firefox and Chrome (I use a Mac OSX, V10.7.5) but nothing works.
I just wanted to get a ballpark pricing and an idea of what flights were available so I could ring and book the itinerary through the AA Desk, then pay for the tickets by credit card with Emeco Travel in Cairo.
Does this sound familiar to anyone else and if so, any suggestions on how to deal with it?
CAI-NRT-SYD-NOU-SYD-AKL-SYD-JFK-DFW-ANC-DFW-MEX-ORD-LHR-FCO-AMM (checking on Mileage Monkey for distance, it advises this it is valid) but the online tool won't let me select a flight ex CAI - just goes away and thinks about it until I hit cancel. So I tried originating in Tokyo just to check that I didn't have too many sectors and look at what flights were available, and that worked until I got to the SYD/NY flights where, again, the tool just wouldn't load the flights. I've tried loading the planner in Safari, Firefox and Chrome (I use a Mac OSX, V10.7.5) but nothing works.
I just wanted to get a ballpark pricing and an idea of what flights were available so I could ring and book the itinerary through the AA Desk, then pay for the tickets by credit card with Emeco Travel in Cairo.
Does this sound familiar to anyone else and if so, any suggestions on how to deal with it?
Apr 4, 2014 | 9:53 pm
#335
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,679
I have been struggling lately with the booking engine at rtw.oneworld.com. It seems for the past week or so, I can plan a trip but once I start selecting flights - the second segment and beyond it just "stops". I have tried multiple browsers, multiple computers and it just stops.
Has anyone else had any problems with the site?
Has anyone else had any problems with the site?
http://www.flyertalk.com/forum/22651887-post333.html
Apr 4, 2014 | 9:59 pm
#336
Join Date: Dec 2008
Location: Dallas, TX
Programs: AA EXP 3MM; LH FT (*A Silver); Marriott Rewards Platinum Elite; Starwood Corporate Preferred
Posts: 782
Same problems....
I too am seeing the same booking site problem. I can't get it to pick a flight beyond the second segment. FRUSTRATING as it has been like this for over a week... 
Apr 4, 2014 | 10:00 pm
#337
Join Date: Dec 2008
Location: Dallas, TX
Programs: AA EXP 3MM; LH FT (*A Silver); Marriott Rewards Platinum Elite; Starwood Corporate Preferred
Posts: 782
Apr 4, 2014 | 10:03 pm
#338
Join Date: Nov 2002
Location: Japan
Programs: NH Diamond, JL JGC Diamond, BA Gold Guest List(Gold for life), CX Diamond
Posts: 1,580
As I pointed out before [post #330]
http://www.flyertalk.com/forum/22433686-post330.html
if your itinerary includes QR flights as a candidate, the tool doesn't work.
http://www.flyertalk.com/forum/22433686-post330.html
if your itinerary includes QR flights as a candidate, the tool doesn't work.
Apr 4, 2014 | 10:10 pm
#339
Join Date: Jul 2013
Location: Newcastle, Australia
Programs: qantas platinum
Posts: 65
As I pointed out before [post #330]
http://www.flyertalk.com/forum/22433686-post330.html
if your itinerary includes QR flights as a candidate, the tool doesn't work.
http://www.flyertalk.com/forum/22433686-post330.html
if your itinerary includes QR flights as a candidate, the tool doesn't work.
Apr 4, 2014 | 11:25 pm
#340
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
It is buried in the FAQs part of the site. If you click on the 'contact' link in the general page footers, it takes you to a page listing contacts for member airlines.
You need to go to the FAQs page (Home - News & information - Frequently asked questions) and click the link to "enquiry form".
http://www.oneworld.com/news-informa...sked-questions
You need to go to the FAQs page (Home - News & information - Frequently asked questions) and click the link to "enquiry form".
http://www.oneworld.com/news-informa...sked-questions
Apr 5, 2014 | 9:23 am
#342
Moderator, OneWorld
Join Date: Feb 2002
Location: SEA
Programs: RAA RIP; AA ExEXP
Posts: 12,524
Apr 5, 2014 | 10:00 am
#343
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
Apr 5, 2014 | 12:15 pm
#344
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 7,021
Apr 5, 2014 | 12:24 pm
#345
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 7,021