xONEx online tool bugs thread

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Apr 12, 2014, 8:20 am

#361

Gardyloo

Moderator, OneWorld

Join Date: Feb 2002

Location: SEA

Programs: RAA RIP; AA ExEXP

Posts: 11,800

Quote:

Originally Posted by Himeno

Is there any agents in Japan who would ticket over the internet?
If not, how long would the ticket be held for before needing to be paid/issued?

I have no idea; AA doesn't use a GSA in Japan as they have their own offices there. Because it's such a specialty product they'd probably kick it back to the US RTW desk and wherever AA now does its pricing (RIP Dublin office). Whether you could fax a credit card image to some Japanese office... no idea. Phone the RTW desk and ask them.

As for how long they'll hold the res, I suspect only for a couple of days, maybe a week, but things have been tightening quite a lot on such things in recent years. Again, a phone/Skype call will help answer this.

Apr 13, 2014, 6:31 pm

#362

AAExpDFW

Join Date: Dec 2008

Location: Dallas, TX

Programs: AA EXP 3MM; LH FT (*A Silver); Marriott Rewards Platinum Elite; Starwood Corporate Preferred

Posts: 782

Quote:

Originally Posted by Himeno

Is there any agents in Japan who would ticket over the internet?
If not, how long would the ticket be held for before needing to be paid/issued?

Just call the AA offices in Japan. They will ticket over the phone.... I do it all the time. Just call during their office hours. +81-3-3298-7677.

Apr 25, 2014, 5:41 am

#363

pandaperth

Join Date: Mar 2008

Location: used to be PER, now it's nowhere/eveywhere

Programs: QFF NB, AA GLD

Posts: 3,464

As far as I can tell the tool doesn't display any JJ flights

Apr 26, 2014, 8:57 am

#364

2old4coach

Join Date: Dec 2006

Location: SFO

Programs: AA Now dirt, BA Silver soon dirt EX NW IGE. EX BA Gold EX AA EXP x9. SQ Gold

Posts: 577

Japan Phone number and book by phone

Quote:

Originally Posted by AAExpDFW

Just call the AA offices in Japan. They will ticket over the phone.... I do it all the time. Just call during their office hours. +81-3-3298-7677.

WOW Thanks for the info! Good news they will ticket by phone!
Been frustrated by the new tool and lack of a booking agent in Japan.

Did you set up your itin. in advance through the AA RTW office or on line?

Cheers!

May 3, 2014, 1:12 am

#365

pandaperth

Join Date: Mar 2008

Location: used to be PER, now it's nowhere/eveywhere

Programs: QFF NB, AA GLD

Posts: 3,464

The tool doesn't show UL flights

It's been a OW member for a whole 2 days now!!
What gives??

May 3, 2014, 4:06 am

#366

danger

Join Date: Apr 2007

Programs: QF, VA, AC, Hyatt, Marriott

Posts: 3,783

Quote:

Originally Posted by pandaperth

The tool doesn't show UL flights

It's been a OW member for a whole 2 days now!!
What gives??

From memory didn't it take about a week for it to be updated after QR joined?

May 6, 2014, 5:17 am

#367

danger

Join Date: Apr 2007

Programs: QF, VA, AC, Hyatt, Marriott

Posts: 3,783

Using the online timetable tool shows services between Freeport and both Charlotte and Philadelphia. In the case of Charlotte the calendar shows the blue icon (direct services) every day (at least for this month) but when you select any of those days it says there are no flights available.

Additionally, American Eagle flies between Freeport and Miami but those flights are not shown with the tool.

May 6, 2014, 8:20 am

#368

Gardyloo

Moderator, OneWorld

Join Date: Feb 2002

Location: SEA

Programs: RAA RIP; AA ExEXP

Posts: 11,800

Quote:

Originally Posted by danger

The tool was finding US (AA) flights and allowing them to be booked just fine last week; now it ignores them altogether it seems (have only tried 5 or 6, so assuming.)

I also can't get it to price ex-JNB with CX as the first carrier, and yesterday when trying to specify AA codes on BA flights JNB-xLHR-JFK it gave me the US price. Hello Oneworld IT consultants? Anybody home?

May 7, 2014, 2:36 am

#369

Kiwi Flyer

Moderator, Hilton Honors

Original Poster

Join Date: Nov 2003

Location: on a short leash

Programs: some

Posts: 71,422

I've had a number of problems with the date logic. The tool's tracking of arrival date for overnight flights and those crossing the dateline wasn't right so selecting the next flight the default was date of departure not arrival. It permitted selecting flights for the wrong day. Pricing then fails because of the error.

The tool used to correctly track this and prevent you from selecting a date earlier than the arrival date of the prior flight.

May 7, 2014, 6:19 am

#370

danger

Join Date: Apr 2007

Programs: QF, VA, AC, Hyatt, Marriott

Posts: 3,783

What's the email address for oneworld to report these issues?

May 7, 2014, 2:08 pm

#371

Himeno

Join Date: Jul 2007

Programs: QFF

Posts: 5,304

Quote:

Originally Posted by danger

What's the email address for oneworld to report these issues?

http://faq.oneworld.com/ONEWORLD/_cs...?COID=64FA0649

May 10, 2014, 11:11 pm

#372

danger

Join Date: Apr 2007

Programs: QF, VA, AC, Hyatt, Marriott

Posts: 3,783

Quote:

Originally Posted by danger

Quote:

Originally Posted by Gardyloo

The tool was finding US (AA) flights and allowing them to be booked just fine last week; now it ignores them altogether it seems (have only tried 5 or 6, so assuming.)

I contacted oneworld through their website about the above and got the following quick response:

"We have had some operationalchallenges integrating all US Airways flights into the Round-the-World bookingengine. We hope to have this inconvenience addressed in the next two tothree weeks".

The grammar and typos are all theirs. It may say something about their ability to operate a functional tool.

Jun 1, 2014, 5:19 pm

#373

flatlander

Join Date: Dec 2009

Location: Flatland

Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon

Posts: 6,109

Experflyer says D available on QF, xONEx tool says not?

As a test itinerary, I used JNB-LHR-JFK-SYD-HKG-JNB.

There exists the QF108 flight and on, say, 13 July 2014 ExpertFlyer shows the inventory as:

QF108: J9 C9 D9 I8 U0 W9 R9 T9 Z0 Y9 B9 H9 K9 M6 L9 V5 S0 N0 Q0 O0 G0 X0 E0

AA (QF) 7366: J7 D7 I7 Y7 B7 H7 K7 M7 V7 L7 S0 N0 Q0 O0

So it looks like we have the required D inventory for both flight codes. The xONEx tool only offers the AA7366 code but claims business class is not available so books me into L. If I tried later in the year then I can get business class, but the codeshare's inventory is still D7.

Does anyone have suggestions why this might be?

Jun 1, 2014, 5:30 pm

#374

AAExpDFW

Join Date: Dec 2008

Location: Dallas, TX

Programs: AA EXP 3MM; LH FT (*A Silver); Marriott Rewards Platinum Elite; Starwood Corporate Preferred

Posts: 782

Quote:

Originally Posted by flatlander

I've given up trying to understand the RTW tool. But I just tried July 13th and go AA7366 in D.

New York (JFK)

18:50 | Terminal: 7

Sydney (SYD)

07:35 (+2 days) | Terminal: 1

American Airlines

AA7366* (Operated by Qantas)
Stops: 1
Aircraft: Boeing 747-400 Passenger
Booking Class: D

I can't explain why I can't get QF. I even tried breaking it up as JFK-LAX and then LAX-SYD and only the AA flights show. I get QF for LAX-SYD but only QF12

Jun 1, 2014, 7:29 pm

#375

Kiwi Flyer

Moderator, Hilton Honors

Original Poster

Join Date: Nov 2003

Location: on a short leash

Programs: some

Posts: 71,422

Quote:

Originally Posted by flatlander

It is a common misperception that availability is standard. It is not. Airlines vary availability by all sorts of factors including fare basis (eg may be available for certain "D" fares but not others), point of sale (eg may be available for fares ex USA but not ex Australia), married segment logic (eg may be available for O&D but not with connecting flights or vice versa and may be available only for certain connecting flights and not others).