Jun 5, 2025, 12:53 am
Oneworld booking and pricing experiences
Nov 12, 2022 | 9:08 am
#1051
Moderator, OneWorld
Join Date: Feb 2002
Location: SEA
Programs: RAA RIP; AA ExEXP
Posts: 12,521
Nov 12, 2022 | 12:49 pm
#1052
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,124
I'm trying to book an ex-TYO AONE4. I don't want any AA-coded flights because of the lousy earnings when credited to AAdvantage. I've been on hold with JAL for hours and there's no hint they will ever answer. I'm calling the JAL U.S. 800 number. Is there a way to actually reach JAL? Can their agents book RTWs? Any other ways to book? (I'd tried using AmEx Platinum Travel but can't get anywhere.)
Nov 13, 2022 | 12:59 pm
#1053
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,124
Follow-up: I did reach JAL eventually. Agent took the info and sent it for pricing. Spoke to them today, Some airline split the record (there are two of us) and deleted some flights. Also, JL agent said most of the codeshares need to be rebooked as prime flights (at least JFK-LAX, LAX-YVR-LAX, SIN-KUL), which I really wanted to avoid because of the poorer earnings when credited to AA.
Nov 15, 2022 | 2:20 am
#1054
Join Date: Jan 2005
Location: Tampere
Posts: 3,342
I'm on a DONE4. I specifically booked our DOH-HEL segment as the AY codeshare because that way is supposed to earn over double the Avios points in my BA account than would the (actual) QR flight. When I checked in, however, the BP showed the QR flight number. I went to the service desk at DOH and explained why I wanted the AY flight number on the BP but they claimed it was impossible to do it that way. And now, sure enough, the points have credited to my BA account at the lower QR level rather than the desired AY level. I made the booking with the AA RTW desk and have a 001- ticket. The itinerary / ticket receipt does show the AY fight number for that segment.
The difference in points is 3415 v. 7513 or 4098 x 2 pax = 8196 points in the family account, which is nearly enough for a free shorthaul ticket. Granted, that's not so very very much in the overall scheme of life but (a) I do sometimes get caught up in 'the principle of the thing' and (b) I don't like to feel that I've been done out of something due to me. What do you think, lads? Do I gird up my loins and approach BA about this? Do I actually have a legitimate case to argue?
Nov 15, 2022 | 10:36 am
#1055
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,013
The BP isn’t relevant — it’ll always show the prime flight code, sometimes with the booked code in small print.
How did you claim this segment? Retroclaimed? How did it appear on your exec club statement?
How did you claim this segment? Retroclaimed? How did it appear on your exec club statement?
Nov 15, 2022 | 2:17 pm
#1056
Join Date: Jan 2005
Location: Tampere
Posts: 3,342
I didn't (have to) claim it -- it registered normally, in a timely manner. The entry in my BAEC account gives the route (DOH-HEL), the class (D), the date and then the flight number, as 'QRxxx (Operated by: Qatar Airways)'. Whereas my DONE4 itinerary / receipt says, correctly, 'Finnair AYxxxx, operated by Qatar Airways'.
Nov 17, 2022 | 10:45 am
#1058
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,124
If your BP shows the AY code on it somewhere, I'd point to that when asking BA to correct the earnings. If not, but the eticket shows the coupon as the AY code, I'd point to that. The eticket shows what was booked and paid for; the BP is a shorthand that should reflect it.
Nov 19, 2022 | 12:27 am
#1059
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,013
maybe contact BA Missing Avios by PM and explain the situation
I’ve had the opposite happen to me this week — CX coded flight operated by BA appeared as CX operated by CX on the statement, and therefore isn’t a qualifying flight for renewal. But I’m not going to chase that one, I expect I’ll have more BA flights soon :-)
I’ve had the opposite happen to me this week — CX coded flight operated by BA appeared as CX operated by CX on the statement, and therefore isn’t a qualifying flight for renewal. But I’m not going to chase that one, I expect I’ll have more BA flights soon :-)
Dec 17, 2022 | 2:21 am
#1060
Join Date: Mar 2000
Posts: 1,031
Planning a DONE3 ex-Japan. A couple of questions:
Does AA still have a dedicated RTW desk? If so, what is their phone number / email?
Would AA allow me to book a JL-operated flight on AA code for the Japan-US segment? I remember reading somewhere on FT that flights should be on prime codes but I don't think this is a requirement in the oneworld explorer rules. Thanks.
Does AA still have a dedicated RTW desk? If so, what is their phone number / email?
Would AA allow me to book a JL-operated flight on AA code for the Japan-US segment? I remember reading somewhere on FT that flights should be on prime codes but I don't think this is a requirement in the oneworld explorer rules. Thanks.
Dec 17, 2022 | 5:51 am
#1062
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,124
There is no requirement in the rules for prime flights, but in my experience AA usually refuses to book flights as codeshares, except of course for AA codes. AA will be happy to book your JL (or any) flight as an AA code.
Jan 4, 2023 | 11:16 am
#1063
Join Date: Nov 2007
Location: BOS
Programs: Sometimes BA, sometimes AA
Posts: 663
I have just had the pricing back on a DONE3 starting from Budapest, quoted in USD because the AA agent said that it had to be quoted in the intended credit card's issuing country's currency.
The quote was $5,453 for each of two adults, $4,090 for a child for the base, but the additional charges are more than I expected. All of the various country charges were expected, having read to expect 10-15%, but what is the large "CARRIER-IMPOSED FEES"? Multiply it by three passengers and it's a very large unexpected amount.
Any chance I might get a different amount if I called a different Oneworld airline?
The quote was $5,453 for each of two adults, $4,090 for a child for the base, but the additional charges are more than I expected. All of the various country charges were expected, having read to expect 10-15%, but what is the large "CARRIER-IMPOSED FEES"? Multiply it by three passengers and it's a very large unexpected amount.
Adult (per passenger) $5,453.00 USD
CARRIER-IMPOSED FEES $1,151.30 USD
PASSENGER FACILITY CHARGE (UNITED STATES) $18.00 USD
SEGMENT TAX (UNITED STATES) $9.60 USD
TRANSPORTATION TAX (UNITED STATES) $42.20 USD
US APHIS USER FEE (UNITED STATES) $7.66 USD
US CUSTOMS USER FEE (UNITED STATES) $13.04 USD
US FEDERAL INSPECTION FEE (UNITED STATES) $14.00 USD
US SECURITY FEE (UNITED STATES) $11.20 USD
AIF - CANADA EXCEPT ON/NS/QC/NB/NF/PE (CANADA) $18.50 USD
CANADA AIR SECURITY CHARGE (CANADA) $19.10 USD
GST FOR CANADA EXCEPT ON/NS/NF/NB/QC/PE (CANADA) $0.93 USD
AIR PASSENGER DEPARTURE TAX (HONG KONG) $15.40 USD
AIRPORT CONSTRUCTION FEE (HONG KONG) $20.50 USD
AIRPORT PASSENGER SECURITY CHARGE (HONG KONG) $7.00 USD
AIRPORT DEPARTURE TAX (HUNGARY) $30.00 USD
SECURITY CHARGE (HUNGARY) $5.40 USD
INTERNATIONAL TOURIST FEE (JAPAN) $7.60 USD
PASSENGER SECURITY SERVICE CHARGE (JAPAN) $4.00 USD
PASSENGER SERVICE FACILITIES CHARGE (JAPAN) $16.30 USD
CUTE USER FEE (JORDAN) $3.00 USD
EMBARKATION TAX (JORDAN) $56.40 USD
PASSENGER TERMINAL USAGE FEE (JORDAN) $16.50 USD
AIRPORT FEE (QATAR) $16.50 USD
PASSENGER SERVICE CHARGE (QATAR) $4.10 USD
QATAR PASSENGER SAFETY AND SECURITY FEE (QATAR) $2.70 USD
AIRPORT SERVICE CHARGE (SPAIN) $21.60 USD
AVIATION SAFETY AND SECURITY FEE (SPAIN) $0.70 USD
SECURITY TAX (SPAIN) $3.50 USD
EMBARKATION TAX (SRI LANKA) $60.00 USD
ADVANCE PASSENGER PROCESSING USER CHARGE (THAILAND) $2.00 USD
INTERNATIONAL ARRIVAL AND DEPARTURE FEES (THAILAND) $0.80 USD
PASSENGER SERVICE CHARGE (THAILAND) $20.30 USD
PASSENGER SERVICE CHARGE (UNITED KINGDOM) $21.40 USD
OTHER TAXES & CARRIER-IMPOSED FEES $19.00 USD
Total $7,113.23 USD per person
CARRIER-IMPOSED FEES $1,151.30 USD
PASSENGER FACILITY CHARGE (UNITED STATES) $18.00 USD
SEGMENT TAX (UNITED STATES) $9.60 USD
TRANSPORTATION TAX (UNITED STATES) $42.20 USD
US APHIS USER FEE (UNITED STATES) $7.66 USD
US CUSTOMS USER FEE (UNITED STATES) $13.04 USD
US FEDERAL INSPECTION FEE (UNITED STATES) $14.00 USD
US SECURITY FEE (UNITED STATES) $11.20 USD
AIF - CANADA EXCEPT ON/NS/QC/NB/NF/PE (CANADA) $18.50 USD
CANADA AIR SECURITY CHARGE (CANADA) $19.10 USD
GST FOR CANADA EXCEPT ON/NS/NF/NB/QC/PE (CANADA) $0.93 USD
AIR PASSENGER DEPARTURE TAX (HONG KONG) $15.40 USD
AIRPORT CONSTRUCTION FEE (HONG KONG) $20.50 USD
AIRPORT PASSENGER SECURITY CHARGE (HONG KONG) $7.00 USD
AIRPORT DEPARTURE TAX (HUNGARY) $30.00 USD
SECURITY CHARGE (HUNGARY) $5.40 USD
INTERNATIONAL TOURIST FEE (JAPAN) $7.60 USD
PASSENGER SECURITY SERVICE CHARGE (JAPAN) $4.00 USD
PASSENGER SERVICE FACILITIES CHARGE (JAPAN) $16.30 USD
CUTE USER FEE (JORDAN) $3.00 USD
EMBARKATION TAX (JORDAN) $56.40 USD
PASSENGER TERMINAL USAGE FEE (JORDAN) $16.50 USD
AIRPORT FEE (QATAR) $16.50 USD
PASSENGER SERVICE CHARGE (QATAR) $4.10 USD
QATAR PASSENGER SAFETY AND SECURITY FEE (QATAR) $2.70 USD
AIRPORT SERVICE CHARGE (SPAIN) $21.60 USD
AVIATION SAFETY AND SECURITY FEE (SPAIN) $0.70 USD
SECURITY TAX (SPAIN) $3.50 USD
EMBARKATION TAX (SRI LANKA) $60.00 USD
ADVANCE PASSENGER PROCESSING USER CHARGE (THAILAND) $2.00 USD
INTERNATIONAL ARRIVAL AND DEPARTURE FEES (THAILAND) $0.80 USD
PASSENGER SERVICE CHARGE (THAILAND) $20.30 USD
PASSENGER SERVICE CHARGE (UNITED KINGDOM) $21.40 USD
OTHER TAXES & CARRIER-IMPOSED FEES $19.00 USD
Total $7,113.23 USD per person
Jan 4, 2023 | 11:49 am
#1064
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 22,911
I have just had the pricing back on a DONE3 starting from Budapest, quoted in USD because the AA agent said that it had to be quoted in the intended credit card's issuing country's currency.
The quote was $5,453 for each of two adults, $4,090 for a child for the base, but the additional charges are more than I expected. All of the various country charges were expected, having read to expect 10-15%, but what is the large "CARRIER-IMPOSED FEES"? Multiply it by three passengers and it's a very large unexpected amount.
<snip>
Any chance I might get a different amount if I called a different Oneworld airline?
The quote was $5,453 for each of two adults, $4,090 for a child for the base, but the additional charges are more than I expected. All of the various country charges were expected, having read to expect 10-15%, but what is the large "CARRIER-IMPOSED FEES"? Multiply it by three passengers and it's a very large unexpected amount.
<snip>
Any chance I might get a different amount if I called a different Oneworld airline?
Called the AA RTW desk and am in the process of booking this DONE3:
BUD-DOH-CMB-BKK-HKG-NRT-BOS-ORD-YVR-ORD-BOS-MAD-TLV,AMM-LHR-BUD
(ORD both quick transit, DOH and LHR under 24h transit, TLV-AMM surface)
They said that they have to bill in the currency of the credit card's issuing country, so hopefully that means they'll convert the ex-BUD pricing to USD rather than quote me ex-USA pricing.
BUD-DOH-CMB-BKK-HKG-NRT-BOS-ORD-YVR-ORD-BOS-MAD-TLV,AMM-LHR-BUD
(ORD both quick transit, DOH and LHR under 24h transit, TLV-AMM surface)
They said that they have to bill in the currency of the credit card's issuing country, so hopefully that means they'll convert the ex-BUD pricing to USD rather than quote me ex-USA pricing.
The "carrier surcharges" make a mockery of the fixed price plus real taxes.