Oneworld booking and pricing experiences
#961



Join Date: Nov 2005
Posts: 632
Based on my very recent experience (my AA flight yesterday) I have bad news for you.
It was the first AA-marketed flight on my current ex-KHI DONE4.
I hoped/expected it to earn AA miles & points based on the distance method (as had happened with my last DONEx in 2017/18). But it earned based on the fare paid method.
So instead of the 3,000+ mile flight earning ~5,300 base miles (using the 1.75 multiplier for booking class D on an AA flight),
It instead earned a mere ~1600 base miles. Using the base fare multiplier of 5 miles per dollar, this implies a fare+surcharges of $320
(the distance of the flight represents ~6% of the total distance of the whole ticket, and the $320 represents ~6% of the base fare paid for the whole ticket, so that computes correctly)
For me personally it won't be a big deal - I will still get from no status to Platinum on the itinerary, but with fewer miles in the bank. YMMV of course
It was the first AA-marketed flight on my current ex-KHI DONE4.
I hoped/expected it to earn AA miles & points based on the distance method (as had happened with my last DONEx in 2017/18). But it earned based on the fare paid method.
So instead of the 3,000+ mile flight earning ~5,300 base miles (using the 1.75 multiplier for booking class D on an AA flight),
It instead earned a mere ~1600 base miles. Using the base fare multiplier of 5 miles per dollar, this implies a fare+surcharges of $320
(the distance of the flight represents ~6% of the total distance of the whole ticket, and the $320 represents ~6% of the base fare paid for the whole ticket, so that computes correctly)
For me personally it won't be a big deal - I will still get from no status to Platinum on the itinerary, but with fewer miles in the bank. YMMV of course
#962
Join Date: Jun 1999
Location: Rio de Janeiro, BRAZIL
Programs: AA 4MM EXP; Starwood Lifetime Plt
Posts: 2,498
#963



Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
#966



Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
In Fare Information enter OSL (Oslo) as both the origin and destination, select a Oneworld airline and NOK (Norwegian Krones) as the currency
The base fare for a DONE4 will be listed, amongst all the OW round world fares for Oslo as origin
The DONE4 base fare is 57959NOK (which at today's rate, converts to about 5970USD)
#967




Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA GfL, EK Gold, HH Diamond, Ex-BD*G
Posts: 3,736
The problem I can see is lets say I decide to start this in December (I was looking for a Christmas holiday) if I need to move the date due to COVID it reprices. Anyone else being taking a risk and booking these? Are there people who have managed to connect on separate tickets, with bags?
#969



Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
From Post#942
OK, heres a report on how I went getting Sri Lankan to make changes to my ticket.
Long story short:
Once a manager got involved then everything was completed in under 24hrs. New tickets issued, the USD125 change fee waived and no mention made of increased +++. So all in all, not a bad outcome, but I was getting stressed that it might not be completed in time for my next flight on this coming Monday.
Long story long:
What I wanted:
All I wanted to do was change the date of my next flight.
I knew that the final three flights on the itinerary had carrier-imposed schedule changes (one of which would involve a re-route because CX had stopped flying HKG-CMB; the re-route would have higher +++ than the original routing). But I hadnt decided what I wanted to do in that regard. All I wanted right now was the date change on the next flight
How it went:
I emailed [email protected] on Friday Aug 7th never got a response. So last Tuesday I telephoned.
The agent said there would be a USD125 change fee, I disputed that because I was not seeking to change ticketed points, but he was adamant. Also, he said I had to decide on the final three flights otherwise he would not be able to ticket the changed itinerary. I said a new ticket wasnt needed, just an endorsement of the existing ticket for my date change. But he was adamant, so I thanked him and hung up.
Before calling back I decided what I wanted for the final three flights, this included a voluntary change to ticketed points, so I would for sure be up for the USD125 change fee. The agent noted all the changes I wanted and said she would pass it to the fares team for pricing, and I should expect an email response within 24hrs. After a few hours I checked on srilankan.com, and all the new flights were in there, plus all the old ones, but of course a new ticket had not been issued.
After 24hrs I phoned again. Same story, but with an assurance that she would press the fares team to do the pricing. I made this call at 8:00am Friday Sri Lankan time (and my next flight is on Monday, so not much time for them to do the pricing, tell me how much I had to pay, clear the payment, and issue a new ticket)
Still not done by the end of the (Friday) workday. So I phoned and asked for a manager. Explained the urgency to her, and she undertook to see it through to completion. 12hrs later I received an email with the new ticket numbers, and no mention of the change fee and payment of increased +++
Longish story short - I managed to ticket my itinerary using the booking tool (!) and to pay Sri Lankan Airlines for it. So all's well that ends well I guess. I'm also more comfortable than I had expected to be in dealing with SriLankan customer service - I've had a number of interactions with them getting everything set up, competence has been patchy, but those that were competent were very competent 
Long story short:
Once a manager got involved then everything was completed in under 24hrs. New tickets issued, the USD125 change fee waived and no mention made of increased +++. So all in all, not a bad outcome, but I was getting stressed that it might not be completed in time for my next flight on this coming Monday.
Long story long:
What I wanted:
All I wanted to do was change the date of my next flight.
I knew that the final three flights on the itinerary had carrier-imposed schedule changes (one of which would involve a re-route because CX had stopped flying HKG-CMB; the re-route would have higher +++ than the original routing). But I hadnt decided what I wanted to do in that regard. All I wanted right now was the date change on the next flight
How it went:
I emailed [email protected] on Friday Aug 7th never got a response. So last Tuesday I telephoned.
The agent said there would be a USD125 change fee, I disputed that because I was not seeking to change ticketed points, but he was adamant. Also, he said I had to decide on the final three flights otherwise he would not be able to ticket the changed itinerary. I said a new ticket wasnt needed, just an endorsement of the existing ticket for my date change. But he was adamant, so I thanked him and hung up.
Before calling back I decided what I wanted for the final three flights, this included a voluntary change to ticketed points, so I would for sure be up for the USD125 change fee. The agent noted all the changes I wanted and said she would pass it to the fares team for pricing, and I should expect an email response within 24hrs. After a few hours I checked on srilankan.com, and all the new flights were in there, plus all the old ones, but of course a new ticket had not been issued.
After 24hrs I phoned again. Same story, but with an assurance that she would press the fares team to do the pricing. I made this call at 8:00am Friday Sri Lankan time (and my next flight is on Monday, so not much time for them to do the pricing, tell me how much I had to pay, clear the payment, and issue a new ticket)
Still not done by the end of the (Friday) workday. So I phoned and asked for a manager. Explained the urgency to her, and she undertook to see it through to completion. 12hrs later I received an email with the new ticket numbers, and no mention of the change fee and payment of increased +++
#970




Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA GfL, EK Gold, HH Diamond, Ex-BD*G
Posts: 3,736
I live in HKG; I am planning on using the low prices in Japan to support 2 primary holidays: Christmas in Australia, and a combined America/UK trip back home at Easter
Each city is a stopover for at least a few days except for Doha where it is a transit, and the SFO-LAX is a surface segment
HND-SYD-OOL-MEL-HKG // HKG-SFO/LAX-JFK-LHR-MAN-xDOH-HKG // HKG-HND
Currently this is an 4DONE with 11 segments and about 30k miles. As I've got a young kid (~2yrs) have to try to limit pointless stopovers
Would welcome any optimisations or route improvements... I've considered, and discounted a fair number already:
> Add more American cities, but decided I'd rather just get a car and drive around SFO-LAS-LAX (death valley, highway one etc.) . This way I can try the Transcon AA flight too, which I haven't done before.
> If there is some way to get that extra HKG- Somewhere - HKG leg, but I think I have all my stopovers in Asia now (2 in HK)?
> By the time we get to the UK I will have taken enough time off work, so likely I can't throw in a random LHR-TLV-LHR flight
> If I try and do something like starting in Australia, I lose my Japan exchange rate benefit
> I could do HND-xMEL-SYD (trying JAL rather than Qantas), but seems fairly pointless to add one more domestic flight
> Considered a Australian trip to Perth, however I can't get the online tool to ticket PER-HKG, and there is currently only one flight a week (It does show D9 on Expert Flyer), and as MEL-PER is less than 2000 miles, I don't get any extra tier points really
Thoughts welcomed!
Each city is a stopover for at least a few days except for Doha where it is a transit, and the SFO-LAX is a surface segment
HND-SYD-OOL-MEL-HKG // HKG-SFO/LAX-JFK-LHR-MAN-xDOH-HKG // HKG-HND
Currently this is an 4DONE with 11 segments and about 30k miles. As I've got a young kid (~2yrs) have to try to limit pointless stopovers
Would welcome any optimisations or route improvements... I've considered, and discounted a fair number already:
> Add more American cities, but decided I'd rather just get a car and drive around SFO-LAS-LAX (death valley, highway one etc.) . This way I can try the Transcon AA flight too, which I haven't done before.
> If there is some way to get that extra HKG- Somewhere - HKG leg, but I think I have all my stopovers in Asia now (2 in HK)?
> By the time we get to the UK I will have taken enough time off work, so likely I can't throw in a random LHR-TLV-LHR flight
> If I try and do something like starting in Australia, I lose my Japan exchange rate benefit
> I could do HND-xMEL-SYD (trying JAL rather than Qantas), but seems fairly pointless to add one more domestic flight
> Considered a Australian trip to Perth, however I can't get the online tool to ticket PER-HKG, and there is currently only one flight a week (It does show D9 on Expert Flyer), and as MEL-PER is less than 2000 miles, I don't get any extra tier points really
Thoughts welcomed!
#971


Join Date: Apr 2007
Programs: QF, AC, Hyatt, Hilton
Posts: 4,237
I live in HKG; I am planning on using the low prices in Japan to support 2 primary holidays: Christmas in Australia, and a combined America/UK trip back home at Easter
Each city is a stopover for at least a few days except for Doha where it is a transit, and the SFO-LAX is a surface segment
HND-SYD-OOL-MEL-HKG // HKG-SFO/LAX-JFK-LHR-MAN-xDOH-HKG // HKG-HND
Currently this is an 4DONE with 11 segments and about 30k miles. As I've got a young kid (~2yrs) have to try to limit pointless stopovers
Would welcome any optimisations or route improvements... I've considered, and discounted a fair number already:
> Add more American cities, but decided I'd rather just get a car and drive around SFO-LAS-LAX (death valley, highway one etc.) . This way I can try the Transcon AA flight too, which I haven't done before.
> If there is some way to get that extra HKG- Somewhere - HKG leg, but I think I have all my stopovers in Asia now (2 in HK)?
> By the time we get to the UK I will have taken enough time off work, so likely I can't throw in a random LHR-TLV-LHR flight
> If I try and do something like starting in Australia, I lose my Japan exchange rate benefit
> I could do HND-xMEL-SYD (trying JAL rather than Qantas), but seems fairly pointless to add one more domestic flight
> Considered a Australian trip to Perth, however I can't get the online tool to ticket PER-HKG, and there is currently only one flight a week (It does show D9 on Expert Flyer), and as MEL-PER is less than 2000 miles, I don't get any extra tier points really
Thoughts welcomed!
Each city is a stopover for at least a few days except for Doha where it is a transit, and the SFO-LAX is a surface segment
HND-SYD-OOL-MEL-HKG // HKG-SFO/LAX-JFK-LHR-MAN-xDOH-HKG // HKG-HND
Currently this is an 4DONE with 11 segments and about 30k miles. As I've got a young kid (~2yrs) have to try to limit pointless stopovers
Would welcome any optimisations or route improvements... I've considered, and discounted a fair number already:
> Add more American cities, but decided I'd rather just get a car and drive around SFO-LAS-LAX (death valley, highway one etc.) . This way I can try the Transcon AA flight too, which I haven't done before.
> If there is some way to get that extra HKG- Somewhere - HKG leg, but I think I have all my stopovers in Asia now (2 in HK)?
> By the time we get to the UK I will have taken enough time off work, so likely I can't throw in a random LHR-TLV-LHR flight
> If I try and do something like starting in Australia, I lose my Japan exchange rate benefit
> I could do HND-xMEL-SYD (trying JAL rather than Qantas), but seems fairly pointless to add one more domestic flight
> Considered a Australian trip to Perth, however I can't get the online tool to ticket PER-HKG, and there is currently only one flight a week (It does show D9 on Expert Flyer), and as MEL-PER is less than 2000 miles, I don't get any extra tier points really
Thoughts welcomed!
#972




Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA GfL, EK Gold, HH Diamond, Ex-BD*G
Posts: 3,736
(There is a reason to do SYD before MEL that involves seeing certain friends on Christmas day)
Note: In the time between posting I've realised I can do a LAX-JFK, LGA-ORD-LHR add-on trip to Chicago that may maximise it (pointless land segment, but LGA is going to be far easier to get to than JFK I guess.. I could do JFK-ORD as well), and I'd rather have a 10 hour flight than a 6 hour one.... though again the tool is misbehaving and not showing me the AA day flight that has D7 availability, only the overnight BA ones.
Edit: If ringing up, you think I could persuade the Qantas agent to book me onto the BA codeshares rather than the direct AA flights btw for all these American ones? Would help me maintain my 4 segment status for gold with BA! In fact... where would I ideally book, will anyone let me book and pay in HKD to avoid the currency surcharge of 2% on my credit card... I guess it is a choice between Qantas (first flight), British Airways (to get my codeshares) or Cathay Pacific (for HKD charging... but at the moment their call centre is shockingly slow)?
Last edited by littlevoices; Sep 3, 2022 at 1:32 am
#973




Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,124
If it were me, I'd add another Australia stop in Perth or Adelaide, and book PER/ADL to SYD to HKG as a connection rather than try for PER-HKG as a non-stop. Longer flight, access to SYD international lounge. Again, if it was me, I'd also change LAX-JFK-LHR to LAX-DFW-JFK-LAX-LHR. LAX-LHR is a nice long flight, much more enjoyable than JFK-LHR.
I don't have any experience booking with QF, so I can't say if they will book the AA flights as BA codes, but if not, you could book with a travel agent, or call BA and see if they'd do it. I've used American Express travel for a few trips. (With AmEx travel, if you get a good agent you can just feed them flights and they'll book how you want; if you get a poor agent they'll insist on booking everything by searching origin-dest so in that case I just politely end the call and call back.)
Oh, by the way, you have 12 segments now, not 11, because the surface segment SFO-LAX still counts against the 16 segment limit.
I don't have any experience booking with QF, so I can't say if they will book the AA flights as BA codes, but if not, you could book with a travel agent, or call BA and see if they'd do it. I've used American Express travel for a few trips. (With AmEx travel, if you get a good agent you can just feed them flights and they'll book how you want; if you get a poor agent they'll insist on booking everything by searching origin-dest so in that case I just politely end the call and call back.)
Oh, by the way, you have 12 segments now, not 11, because the surface segment SFO-LAX still counts against the 16 segment limit.
Last edited by anabolism; Sep 9, 2022 at 4:56 pm
#974



Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
The surface segment does not count against the per-continent limit
The wording in the rule is
4(h)...
Free flight segments within each continent are limited as follows:
...
(And the bolding of the word flight is by Oneworld not me)
Free flight segments within each continent are limited as follows:
...
#975



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
All I wanted right now was the date change on the next flight
How it went:
I emailed [email protected] on Friday Aug 7th – never got a response. So last Tuesday I telephoned.
The agent said there would be a USD125 change fee, I disputed that because I was not seeking to change ticketed points, but he was adamant. Also, he said I had to decide on the final three flights otherwise he would not be able to ticket the changed itinerary. I said a new ticket wasn’t needed, just an endorsement of the existing ticket for my date change.
How it went:
I emailed [email protected] on Friday Aug 7th – never got a response. So last Tuesday I telephoned.
The agent said there would be a USD125 change fee, I disputed that because I was not seeking to change ticketed points, but he was adamant. Also, he said I had to decide on the final three flights otherwise he would not be able to ticket the changed itinerary. I said a new ticket wasn’t needed, just an endorsement of the existing ticket for my date change.



