Oneworld booking and pricing experiences
#2461




Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
Your existing Asia segments is already exceed the limit since the airport changing in a same city(nrt-hnd & gmp-icn) will count as one segment. If not flying with ex-CAI ticket, these segments just fit with the one world rules which means you cannot add any Asia segments unless you change them to a same airport in a same city.
"A minimum of 3 and maximum of 16 segments, including surface segments between any 2 airports, are permitted for the entire journey. Free flight segments within each continent are limited as follows:"
So in the case of the Asia flight segments shown by the OP, on a non-CAI ticket one could add one more segment assuming there wasn't another Asia segments prior to KUL-NRT 11SEP and the 16 total segments limit isn't exceeded.
#2462

Join Date: Nov 2023
Posts: 204
Qantas made up rules aside, the OP's Asia segments do not exceed Asia's maximum of 4. Per the oneworld rules 4 (h) shown below (bolding of "flight" is from oneworld Explorer rules) and per my personal experience, surface sectors DO count against one's total 16 segments but do NOT count against each continent's maximum free number of flight segments within each continent.
"A minimum of 3 and maximum of 16 segments, including surface segments between any 2 airports, are permitted for the entire journey. Free flight segments within each continent are limited as follows:"
So in the case of the Asia flight segments shown by the OP, on a non-CAI ticket one could add one more segment assuming there wasn't another Asia segments prior to KUL-NRT 11SEP and the 16 total segments limit isn't exceeded.
"A minimum of 3 and maximum of 16 segments, including surface segments between any 2 airports, are permitted for the entire journey. Free flight segments within each continent are limited as follows:"
So in the case of the Asia flight segments shown by the OP, on a non-CAI ticket one could add one more segment assuming there wasn't another Asia segments prior to KUL-NRT 11SEP and the 16 total segments limit isn't exceeded.
may be i didnt make my question clear, my initial question was, say,
i am now at segment 4
i still have segment 5-16 to fly
i want QF to cancel my remaining segment from 8-16 now, while keeping my 5-7 valid.
I got reply from QF, they suggested for me to complete segment 7 first, then only proceed to cancel. They cant price the refund as of now.
#2463



Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
To cancel earlier than after the 7th segment has been flown would result in an invalid RTW itinerary (since it is no longer round-the-world).
Cancelling after the 7th segment has been flown is a simple cancellation of all remaining segments.
I expect any refund after cancelling would be very small.
So the easiest option is just to no-show for segment 8.
#2464

Join Date: Nov 2023
Posts: 204
This makes sense to me.
To cancel earlier than after the 7th segment has been flown would result in an invalid RTW itinerary (since it is no longer round-the-world).
Cancelling after the 7th segment has been flown is a simple cancellation of all remaining segments.
I expect any refund after cancelling would be very small.
So the easiest option is just to no-show for segment 8.
To cancel earlier than after the 7th segment has been flown would result in an invalid RTW itinerary (since it is no longer round-the-world).
Cancelling after the 7th segment has been flown is a simple cancellation of all remaining segments.
I expect any refund after cancelling would be very small.
So the easiest option is just to no-show for segment 8.
That's after flown 4 segments, inclusive of 1 Europe to Asia
I will update once I got the refund quote after 7 segments
#2465


Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, BA Gold, DL Gold, Hyatt Globalist, Marriott Lifetime Platinum, probably some others
Posts: 4,935
Hi,
this is about cancellation.
I still have about 9 segments to go,
KUL-NRT 11SEP
HND-GMP 19SEP
ICN-KUL 22SEP
US segments in Dec
I would still want to fly the Asia segments, but cancel the US segment.
can I cancel the US segments now, before taking the Asia segments?
I am traveling now, I am afraid if I call QF on roaming, it will be hefty bill, as it normally takes more than 30 minutes
this is about cancellation.
I still have about 9 segments to go,
KUL-NRT 11SEP
HND-GMP 19SEP
ICN-KUL 22SEP
US segments in Dec
I would still want to fly the Asia segments, but cancel the US segment.
can I cancel the US segments now, before taking the Asia segments?
I am traveling now, I am afraid if I call QF on roaming, it will be hefty bill, as it normally takes more than 30 minutes
#2466
Join Date: Sep 2023
Location: SFO
Programs: AA PPro, Marriott Platinum, Hyatt Globalist
Posts: 21
Requirements for booking through AA desk
Hi all, I'm planning an ex-Tokyo DONE5 that only has 1 transcon leg on AA (JFK-SFO). Would anyone know if the AA desk might be willing to ticket it? Or would I need to have an intercontinental leg on AA to book through AA?
Thanks!
Thanks!
#2468




Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, A3 Gold, Former UA 1K
Posts: 6,365
I don't know if your PPro status would make any difference to the intercontinental requirement or not, but I wouldn't hold my breath. Is South America in your plans anyway? If so it could work since only Brazil has non-AA codes available, everything else would be an AA code regardless.
#2469
Join Date: Sep 2023
Location: SFO
Programs: AA PPro, Marriott Platinum, Hyatt Globalist
Posts: 21
Generally reports have been that they are unwilling to book it without an AA coded inter-continental segment. Generally people have said TPAC or TATL, but someone recently posted (within this year) a segment to Chile that was allowed and kept their TPAC and TATL on other codes.
I don't know if your PPro status would make any difference to the intercontinental requirement or not, but I wouldn't hold my breath. Is South America in your plans anyway? If so it could work since only Brazil has non-AA codes available, everything else would be an AA code regardless.
I don't know if your PPro status would make any difference to the intercontinental requirement or not, but I wouldn't hold my breath. Is South America in your plans anyway? If so it could work since only Brazil has non-AA codes available, everything else would be an AA code regardless.
#2470




Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, A3 Gold, Former UA 1K
Posts: 6,365
I'd say in your case a travel agent would be your best bet and ticket on QF stock (assuming you have any substantial AA segments) as in my experiences QF ticketed RTWs have AA segments credited as distance while my CX ticket did not (credited as revenue at about 1/3 the rate I should have got on a distance credit).
BA apparently does still do ticketing by phone call, but not sure their requirements for BA codes on the ticket. Unfortunately on an ex-Japan, going with CX is likely not an option if you're using JL for your overwater (can't return to the country of origin until you wrap up the ticket). The way I got around that was taking CX to Oceania and a QF code from there to the US.
I've heard also that UL provides a decent experience on these tickets, but that's from someone else in this forum. I haven't flown them for about 10 years, so no firsthand experience at all. Their own coded flights credit the worst of any OW D fare in the network (to AAdvantage), so I have little motivation to fly them.
#2471




Join Date: Jan 2006
Location: Central Florida and Bangkok
Posts: 417
#2472




Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, A3 Gold, Former UA 1K
Posts: 6,365
Ah hah, yeah that's it then. I remember having that problem on one I was building last year where I would have needed to transit TYO. It didn't even occur to me to depart from NGO or KIX instead.
#2473



Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
That's against rule 4(a) Travel must be via the Atlantic and Pacific Oceans and only one crossing of each ocean is permitted.
And also there's rule 4(f) Only one international departure and one international arrival from/to the country of origin permitted.
Care to share your full itinerary?
Last edited by pandaperth; Sep 10, 2024 at 11:19 pm Reason: typo
#2474

Join Date: Apr 2022
Location: Splitting time between UK and Japan
Programs: BA Gold / oneworld Emerald
Posts: 36
First time booking a RTW fare. Booked a DONE3 ex-Japan using the Oneworld website and then ticketed with JAL.
Overall, good experience.
Lessons learned:
The OW web tool is functional but not ideal. For example, originating from Osaka, there was mysteriously no availability returning to Tokyo at the end of the trip, but loads via Tokyo to Osaka. Does anyone have experience doing the complete booking through JAL reservations rather than through the website?
Overall, good experience.
Lessons learned:
- The booking will disappear from JAL MMB almost immediately, but remain accessible on all other OW airlines. As soon as it's ticketed, you can access it again and select JAL seats, etc.
- Cancellation seems to be possible online, but not changes (unsurprisingly).
- Ticketing through JAL was painless. when I called the local English-language reservations desk, I was connected immediately. The agent knew exactly what a Oneworld Explorer fare was and how to ticket it. I needed to wait an hour for a call back, but she confirmed the price was exactly as quoted online. I was not charged a booking fee– a pleasant surprise!
- Payment was through a web portal sent via SMS. I could not receive the SMS while on the phone. Ideally, have a separate phone ready to receive the text. Otherwise, they payment link remains valid for an hour and doesn't need to be used while on the phone.
- Ticket needed to be paid by the passenger.
The OW web tool is functional but not ideal. For example, originating from Osaka, there was mysteriously no availability returning to Tokyo at the end of the trip, but loads via Tokyo to Osaka. Does anyone have experience doing the complete booking through JAL reservations rather than through the website?
#2475




Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, A3 Gold, Former UA 1K
Posts: 6,365
First time booking a RTW fare. Booked a DONE3 ex-Japan using the Oneworld website and then ticketed with JAL.
Overall, good experience.
Lessons learned:
The OW web tool is functional but not ideal. For example, originating from Osaka, there was mysteriously no availability returning to Tokyo at the end of the trip, but loads via Tokyo to Osaka. Does anyone have experience doing the complete booking through JAL reservations rather than through the website?
Overall, good experience.
Lessons learned:
- The booking will disappear from JAL MMB almost immediately, but remain accessible on all other OW airlines. As soon as it's ticketed, you can access it again and select JAL seats, etc.
- Cancellation seems to be possible online, but not changes (unsurprisingly).
- Ticketing through JAL was painless. when I called the local English-language reservations desk, I was connected immediately. The agent knew exactly what a Oneworld Explorer fare was and how to ticket it. I needed to wait an hour for a call back, but she confirmed the price was exactly as quoted online. I was not charged a booking fee a pleasant surprise!
- Payment was through a web portal sent via SMS. I could not receive the SMS while on the phone. Ideally, have a separate phone ready to receive the text. Otherwise, they payment link remains valid for an hour and doesn't need to be used while on the phone.
- Ticket needed to be paid by the passenger.
The OW web tool is functional but not ideal. For example, originating from Osaka, there was mysteriously no availability returning to Tokyo at the end of the trip, but loads via Tokyo to Osaka. Does anyone have experience doing the complete booking through JAL reservations rather than through the website?
Shame about losing the A350 flight, but you may be able to get it back if you keep an eye on inventory and pay the change fee. I got a chance to fly it last month, the new seat is definitely very nice, a night and day improvement over the old seat. The FAs definitely weren't used to doors on the suites yet and didn't always close it, but the seat itself is great.



