[prem fare gone]: AF La Premiere, Algiers to USA $472.05 one-way
Jun 11, 2020, 1:19 am
#736
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; HH Gold ; IHG Plat Amb
Posts: 2,380
Since when Z means "non refundable" ? AF has Z fares in some markets that are fully refundable; and some C fares that are refundable with penalty. But here, it was F fare of FF type = fully refundable. The fare basis is what holds the rules about the fare, not the booking class Z or C.
Jun 11, 2020, 2:17 am
#737
Join Date: Mar 2019
Location: DK
Programs: A3 Gold, BA Silver
Posts: 869
Since when Z means "non refundable" ? AF has Z fares in some markets that are fully refundable; and some C fares that are refundable with penalty. But here, it was F fare of FF type = fully refundable. The fare basis is what holds the rules about the fare, not the booking class Z or C.
As everyone is currently overwhelmed with request they start to cut corners. They see it's business Z they quickly respond it restricted business class and refund isn't an option without a cancellation.
Jun 11, 2020, 7:16 am
#738
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
My dispute with Chase was resolved today. Smooth process. Will probably book all my error fares with Chase in the future...
Jun 12, 2020, 1:18 am
#742
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
You can contact AF for rebooking if you'd still like to travel.
Jun 13, 2020, 12:29 am
#746
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
Jun 13, 2020, 9:33 am
#747
Join Date: Aug 2018
Posts: 37
Jun 13, 2020, 11:50 am
#748
Join Date: Jan 2008
Location: Phx, AZ
Programs: BA Gold, AS MVPG
Posts: 664
Just another data point, got all 4 of my tickets refunded in full.
In short: Booked through Expedia on 006 stock. Air France took over and placed on 057 ticket stocks. Was not able to reach Expedia since they only pick up if you are traveling in 72 hours. Called Delta, got it reverted to 006 and refund, agent seem to know the communication and knew what to do. Emails about refund send on 04/02. Received full refunds to my credit yesterday or was it the day before. Now refund status show as "Refunded". It was show as "pending" for the longest time.
Note: the DL refund department seem to be quite behind. When I called the refund line, the pre-recorded line mentioned that they process refunds in patches, and will tell you exactly what dates they are working on. When I called they were working on late March refund (this was one week back). So now it seem like the beginning of April is currently worked on. So maybe whoever canceled their tickets in mid-April should have received a full refund soon.
In short: Booked through Expedia on 006 stock. Air France took over and placed on 057 ticket stocks. Was not able to reach Expedia since they only pick up if you are traveling in 72 hours. Called Delta, got it reverted to 006 and refund, agent seem to know the communication and knew what to do. Emails about refund send on 04/02. Received full refunds to my credit yesterday or was it the day before. Now refund status show as "Refunded". It was show as "pending" for the longest time.
Note: the DL refund department seem to be quite behind. When I called the refund line, the pre-recorded line mentioned that they process refunds in patches, and will tell you exactly what dates they are working on. When I called they were working on late March refund (this was one week back). So now it seem like the beginning of April is currently worked on. So maybe whoever canceled their tickets in mid-April should have received a full refund soon.