[prem fare gone]: AF La Premiere, Algiers to USA $472.05 one-way
May 29, 2020, 7:10 pm
#706
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
Yes as in this case the OTA work as a middle man pushing the money around. The OTA should have received a message that the airline is refunding the ticket and deliver the money to the customer. In short Delta can refund the money but generally it has to go though OTAs as Delta does not know your payment method as to them it was shows up as Priceline.
when I tried to request refund this tickets, Delta CS confirmed with me that the card is in my name and with my address. So the airline definitely know the cards paying the fare and can refund directly to original payment.
May 29, 2020, 7:56 pm
#707
Join Date: Mar 2019
Location: DK
Programs: A3 Gold, BA Silver
Posts: 869
Should have been more specific. They know the billing address and such but they they don't have the full card details to do the transaction. General information stored is limited to protect CC numbers in case of security breaches. Sending money back to the original form of payment operates on a network level by asking MC/VISA/Amex to cancel the charge. What they store is limited to couple of digits and the billing information. They for example don't keep CVV codes without whom you can't completely finish the transaction
May 29, 2020, 9:30 pm
#708
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
Should have been more specific. They know the billing address and such but they they don't have the full card details to do the transaction. General information stored is limited to protect CC numbers in case of security breaches. Sending money back to the original form of payment operates on a network level by asking MC/VISA/Amex to cancel the charge. What they store is limited to couple of digits and the billing information. They for example don't keep CVV codes without whom you can't completely finish the transaction
There was a separate charge from Priceline, I think, is the service fee.
May 29, 2020, 9:42 pm
#709
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
Several weeks ago I queried where the legal contract lies: whether it's with Delta and the passenger or Priceline and the passenger. I believe it's the former.
May 29, 2020, 11:14 pm
#710
Join Date: Mar 2019
Location: DK
Programs: A3 Gold, BA Silver
Posts: 869
For me the only charge was Delta. No service fee or anything from Priceline. When I initially booked with Expedia there was a fee but I cancelled those tickets within the first 24 hours.
May 30, 2020, 5:59 am
#711
Join Date: Jul 2009
Programs: M&M
Posts: 997
Should have been more specific. They know the billing address and such but they they don't have the full card details to do the transaction. General information stored is limited to protect CC numbers in case of security breaches. Sending money back to the original form of payment operates on a network level by asking MC/VISA/Amex to cancel the charge. What they store is limited to couple of digits and the billing information. They for example don't keep CVV codes without whom you can't completely finish the transaction
May 30, 2020, 7:19 am
#712
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
thanks.
May 31, 2020, 1:22 am
#713
Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: AC35K, AS MVP, WS Gold, ITA EP, Marriott Plat, Hyatt-Explorist, IHG Diamond
Posts: 2,019
After waiting for Delta to process my refund for 30 days, it still shows pending. I called the SG DL number, they said there is nothing that they can do as they are not part of the refund department.
I ened up calling PriceLine instead, they put me on hold and contacted Delta directly and requested the refund and it should be in my cc in the next 10 business days. My ticket number was changed back to 006 stock and I also provided the new ticket number to the agent.
I called in around 3AM EST, and the whole process took about 30 mins.
I ened up calling PriceLine instead, they put me on hold and contacted Delta directly and requested the refund and it should be in my cc in the next 10 business days. My ticket number was changed back to 006 stock and I also provided the new ticket number to the agent.
I called in around 3AM EST, and the whole process took about 30 mins.
Last edited by Jma12; May 31, 2020 at 11:55 am
Jun 1, 2020, 3:06 pm
#714
Join Date: Dec 2017
Posts: 223
I just called the Delta refunds department and spent a long time on the phone with them. Ultimately, I got told that a manager will look at my refund case, but... that's it.
Today the rep told me that they're now processing refund requests from March 28. So in the past 19 days, they've made it through a full one day's worth of refund requests, hooray!
Today the rep told me that they're now processing refund requests from March 28. So in the past 19 days, they've made it through a full one day's worth of refund requests, hooray!
Jun 1, 2020, 3:25 pm
#715
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
I honestly don't understand why you guys don't just go for the chargeback. I waited a couple weeks, then pulled the trigger. The money was refunded by Chase immediately. Let them deal with that mess.
Jun 1, 2020, 7:50 pm
#716
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
not all credit cards issued in all countries have easy chargeback policies in US...
Jun 2, 2020, 12:59 pm
#717
Join Date: Jul 2009
Programs: M&M
Posts: 997
Jun 3, 2020, 11:33 am
#718
Join Date: Mar 2016
Location: Southern Cali
Programs: AA ExPlat, Marriott Titanium, HH Diamond
Posts: 2,022
I believe it was mentioned up thread that even in the US, Amex was giving people a hard time with charge backs on this fare.
Jun 3, 2020, 8:02 pm
#720
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
After waiting for Delta to process my refund for 30 days, it still shows pending. I called the SG DL number, they said there is nothing that they can do as they are not part of the refund department.
I ened up calling PriceLine instead, they put me on hold and contacted Delta directly and requested the refund and it should be in my cc in the next 10 business days. My ticket number was changed back to 006 stock and I also provided the new ticket number to the agent.
I called in around 3AM EST, and the whole process took about 30 mins.
I ened up calling PriceLine instead, they put me on hold and contacted Delta directly and requested the refund and it should be in my cc in the next 10 business days. My ticket number was changed back to 006 stock and I also provided the new ticket number to the agent.
I called in around 3AM EST, and the whole process took about 30 mins.
May I know when your ticket was reissued back to 006 stock? Is it after you requested refund? By Delta or Priceline?
Thanks.