[FARE GONE] DL low fares across the board
Dec 28, 2013, 10:13 am
#871
Join Date: Jan 2010
Location: YYZ
Programs: BA GGL, UA 1K, AC 35K, Accor Diamond, Hilton Diamond
Posts: 441
Can also confirm that DL was able to reissue (or issue) a ticket which was given a booking reference number yet no ticket number. The entire process took two attempts by my wonderful wife and the second agent took about 45 minutes to reconstruct the ticket; however, it was issued. Tickets were originally booked through ebookers and flightnetwork.com, who were useless.
About one hour after ticketing I received an email from DL responding to my initial complaint asking them to honour the ticket, in which they stated that the case had been resolved through the reissuing of the ticket. (see below)
Dear Mr. xxxxx,
RE: Case Number xxxxxx
Thank you for contacting us through delta.com.
After further review, it appears we were able to already assist you with
your reservation and honor the fare. Your Delta confirmation number is
HMRRHY.
Mr. xxxxx, thank you again for giving us an opportunity to respond to
your concern. We very much appreciate your Gold Medallion loyalty to
Delta.
Sincerely,
xxxxx xxxxxxx
Medallion Desk
www.delta.com
Original Message Follows:
------------------------
Delta Air Lines Delta.com Booking Form
Title: Mr
First Name: xxxxx
Middle Name: x
Last Name: xxxxx
Suffix:
Reply-To Email Address: [email protected]
Airline Program: DL
Frequent Flyer Number: xxxxxxxxxx
Address:
Address Line 2:
City:
State/Province:
Postal Code/Zip:
Country: CA
Confirmation NUmber: xxxxxx
Ticket Number:
Cruise ID:
Departure Date: 11/01/2014
Departure Flight Number: DL3981
Departure Origin City: YYZ
Departure Destination City: BOS
Return Date: 12/01/2014
Return Flight Number: DL3615
Return Origin City: BOS
Return Destination City: YYZ
Number of Travelers:
Reference Code:
Certificate Number:
Message: On December 26, 2013 I booked a flight with flightnework.com
from Toronto to Boston on Delta Airlines for two passengers for a total
fare of $279.72. I was provided with a confirmation number and an
airline booking reference number. I received an email later that evening
stating that "...we are unable to proceed with your Flight Network
reservations as the quoted fare of $279.72 is not valid as per the
airline." I have been informed by the media that Delta had an error
yesterday and has chosen to honour the fares sold, which I admire.
However, in my case, it would seem that Delta has chosen not to honour
the fare and has blocked the O.T.A. from issuing my e-ticket. Are you
able to help me in this case or is this something that I must appeal to
the D.O.T. for support?
Submitted: Fri Dec 27 2013 06:17:28 GMT-0500 (EST)
Note: I did contact the D.O.T. who did respond to my email within the day. They asked for additional information which I provided to them. I have updated the DOT caseworker with this new information and I consider the case closed.
Thanks for the advice provided on this forum. Didn't think I stood a chance, but I'm pleased with the precedent this has now set for future cases.
About one hour after ticketing I received an email from DL responding to my initial complaint asking them to honour the ticket, in which they stated that the case had been resolved through the reissuing of the ticket. (see below)
Dear Mr. xxxxx,
RE: Case Number xxxxxx
Thank you for contacting us through delta.com.
After further review, it appears we were able to already assist you with
your reservation and honor the fare. Your Delta confirmation number is
HMRRHY.
Mr. xxxxx, thank you again for giving us an opportunity to respond to
your concern. We very much appreciate your Gold Medallion loyalty to
Delta.
Sincerely,
xxxxx xxxxxxx
Medallion Desk
www.delta.com
Original Message Follows:
------------------------
Delta Air Lines Delta.com Booking Form
Title: Mr
First Name: xxxxx
Middle Name: x
Last Name: xxxxx
Suffix:
Reply-To Email Address: [email protected]
Airline Program: DL
Frequent Flyer Number: xxxxxxxxxx
Address:
Address Line 2:
City:
State/Province:
Postal Code/Zip:
Country: CA
Confirmation NUmber: xxxxxx
Ticket Number:
Cruise ID:
Departure Date: 11/01/2014
Departure Flight Number: DL3981
Departure Origin City: YYZ
Departure Destination City: BOS
Return Date: 12/01/2014
Return Flight Number: DL3615
Return Origin City: BOS
Return Destination City: YYZ
Number of Travelers:
Reference Code:
Certificate Number:
Message: On December 26, 2013 I booked a flight with flightnework.com
from Toronto to Boston on Delta Airlines for two passengers for a total
fare of $279.72. I was provided with a confirmation number and an
airline booking reference number. I received an email later that evening
stating that "...we are unable to proceed with your Flight Network
reservations as the quoted fare of $279.72 is not valid as per the
airline." I have been informed by the media that Delta had an error
yesterday and has chosen to honour the fares sold, which I admire.
However, in my case, it would seem that Delta has chosen not to honour
the fare and has blocked the O.T.A. from issuing my e-ticket. Are you
able to help me in this case or is this something that I must appeal to
the D.O.T. for support?
Submitted: Fri Dec 27 2013 06:17:28 GMT-0500 (EST)
Note: I did contact the D.O.T. who did respond to my email within the day. They asked for additional information which I provided to them. I have updated the DOT caseworker with this new information and I consider the case closed.
Thanks for the advice provided on this forum. Didn't think I stood a chance, but I'm pleased with the precedent this has now set for future cases.
Dec 28, 2013, 10:13 am
#872
Join Date: May 2010
Location: LAX
Programs: AA LT PLT, DL 1MM, Hyatt Globalist
Posts: 207
Yes, that is standard. Once .nl canceled it, it disappears from dl.com. No big deal. DL can find it based on the PNR. Did you take a screen shot and/or remember your DL PNR?
Dec 28, 2013, 10:15 am
#873
Join Date: Jul 2011
Location: North America
Posts: 2,267
After being on hold for 90 minutes and being told multiple times they were almost done reconstructing my itinerary, they denied it at the end saying they can't help me since I don't have ticket numbers.
Dec 28, 2013, 10:15 am
#874
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,227
No, this happened after I called and had it reinstated by Delta early this morning. Everything looked good, I just wanted to move my seats around and it doesn't seem to exist anymore. I have a ticket number in the e-mail confirmation that I received after they put it back together.
Dec 28, 2013, 10:30 am
#875
Join Date: Oct 2009
Location: Currently somewhere between JFK and SYD (taking the long way)
Posts: 66
No, this happened after I called and had it reinstated by Delta early this morning. Everything looked good, I just wanted to move my seats around and it doesn't seem to exist anymore. I have a ticket number in the e-mail confirmation that I received after they put it back together.
Dec 28, 2013, 10:31 am
#876
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,227
No, this happened after I called and had it reinstated by Delta early this morning. Everything looked good, I just wanted to move my seats around and it doesn't seem to exist anymore. I have a ticket number in the e-mail confirmation that I received after they put it back together.
Delta is working on fixing it, but everyone might want to be watching their itineraries closely.
I had the same thing happen. I had to then talk to the manual reissue desk directly and they reinstated everything again. (This time they just pulled it right back up as it required no reconstructing or charging of credit card.) They said that Vliegtickets is now going through and trying to cancel everything...?
Last edited by alphaeagle; Dec 28, 2013 at 10:34 am Reason: Added quote
Dec 28, 2013, 10:34 am
#877
Join Date: Feb 2008
Location: Scottsdale, Arizona
Posts: 1,003
Dec 28, 2013, 10:54 am
#878
Join Date: Aug 2005
Programs: AS MVP Gold, AA Executive Platinum, SPG Platinum, Hyatt Platinum, Hilton Gold, National Executive
Posts: 33
Ticketed!
Finally got a supervisor in SLC who was able to make it happen.
Amazingly, at the end he accidentally charged me the total price for both passengers for each passengers (so double). Was able to issue a voucher for the difference rather than redo the whole thing.
Can't believe Delta honored these without a ticket number.
Finally got a supervisor in SLC who was able to make it happen.
Amazingly, at the end he accidentally charged me the total price for both passengers for each passengers (so double). Was able to issue a voucher for the difference rather than redo the whole thing.
Can't believe Delta honored these without a ticket number.
Dec 28, 2013, 10:57 am
#879
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,227
Dec 28, 2013, 11:11 am
#880
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
[CENTER]
I'll respond AFTER the trip 
Originally Posted by tc[/CENTER
ook052;22040086]xp.ca sent me an email asking for my feedback about the reservation process with them. 
I'd say it was positive...
I'd say it was positive...
Dec 28, 2013, 11:13 am
#881
Join Date: Jul 2011
Location: North America
Posts: 2,267
This was one of the nicest airline reps I've ever encountered and kept in constant communication during the extended wait. Shocking.
Now I have to make sure .nl does not mess with my booking and that they issue me a prompt refund as Delta charged me directly (no phone booking fee, and overall much cheaper than even what .nl had charged)
Dec 28, 2013, 11:36 am
#882
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
Team - FlightNetwork is being a royal PITA. All I have is their original confirmation number, not the Delta PNR. Called Delta and they can't find any record of my PNR, and FN is giving me the run around.
Any advice of a way to find the Delta PNR? I stupidly did not take screen shots. Also, when I call Delta, is everyone calling the regular reservations line? If someone would be so kind as to PM me a better number that has a high probability of getting routed to SLC or wherever these awesome agents are that are reinstating the itineraries, I'd greatly appreciate it!
Any advice of a way to find the Delta PNR? I stupidly did not take screen shots. Also, when I call Delta, is everyone calling the regular reservations line? If someone would be so kind as to PM me a better number that has a high probability of getting routed to SLC or wherever these awesome agents are that are reinstating the itineraries, I'd greatly appreciate it!
Dec 28, 2013, 11:38 am
#883
Join Date: Dec 2002
Posts: 209
I also ordered tickets from vliegtickets.nl that got canceled and I'm on the phone now trying to get them reinstated. The first rep said he couldn't honor the fare. I asked to speak to a supervisor, and she came on and asked me how much I paid for the tickets and she is off working on it now. Hope I have the same success that the rest of you have had.
Dec 28, 2013, 11:59 am
#884
Join Date: Oct 2009
Location: Currently somewhere between JFK and SYD (taking the long way)
Posts: 66
I don't think so. How many times can they cancel it? Vliegtickets must be going through and processing refunds and that's what's causing the re-cancellation. At this point the reservation was made and confirmed by Delta, so Vliegtickets should be out of the picture. Even if they do try again, I'm sure Delta will reinstate it and honor it as they've said they will.
Dec 28, 2013, 12:12 pm
#885
Join Date: Dec 2002
Posts: 209
After 37 minutes on hold, my tickets have been reinstated! Thanks for all the descriptive posts of how to get it done. I also had a very nice supervisor help me out, she kept me informed of the long wait times the entire way, and at the end of the call had a bit of a chuckle when I thanked her and she said "enjoy your trip to Hawaii".