Oct 2, 2018, 4:57 pm
Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
Dec 27, 2018, 8:18 am
#288
Join Date: Mar 2008
Location: PVD
Programs: AA-P, B6, DL, SW, SPG_M-P, AGR-S+
Posts: 289
My aloft stay that checked out on 12/23 posted on 12/25 (points appeared first, then the night and listed activity posted later in the afternoon). I had a Westin checkout on the 24th and I see the points increase, but not the night or listing yet. Sheraton checkout in the 25th not yet appearing.
i also have a stay from mid August that is correctly counted in my totals on app and desktop, but only actually appears listed in my activity on the app, not desktop.
i also have a stay from mid August that is correctly counted in my totals on app and desktop, but only actually appears listed in my activity on the app, not desktop.
Dec 27, 2018, 8:29 am
#290
Join Date: Nov 2007
Location: UK
Programs: EK Gold, EY Gold, Bonvoy LT Titanium, IHG Spire Ambassador, Hilton Diamond
Posts: 330
I did have 5 stays not posted, my father has got 3 stays not posted
after numerous emails to the hotels and the Marriott not customer service
finally got 2 of my stays posted and 1 of my fathers. the others are 12 days plus and no postings as yet
see the response from the Marriott customer service
Thank you for contacting Marriott Rewards regarding your recent stay . We hope you enjoyed your visit with us.
We appreciate the chance to help you with your account. While researching your request, we found that our records indicate that your stay has already posted to your Marriott Rewards account. You can view this stay on your online account summary at MarriottRewards.com.
Generally, if a hotel has your account number on file, your stay will post to your account within ten days after check-out. For those stays that are located outside the United States please allow up to four weeks for properties to post your stays.
If you have additional questions about this matter, please contact our customer service department at:
so i have to wait up to 28 days for non us properties to post? what an absolute shower of ....
compared with 1 or 2 days under Starwood... and a quick email if after that to the hotel got it manually adjusted
after numerous emails to the hotels and the Marriott not customer service
finally got 2 of my stays posted and 1 of my fathers. the others are 12 days plus and no postings as yet
see the response from the Marriott customer service
Thank you for contacting Marriott Rewards regarding your recent stay . We hope you enjoyed your visit with us.
We appreciate the chance to help you with your account. While researching your request, we found that our records indicate that your stay has already posted to your Marriott Rewards account. You can view this stay on your online account summary at MarriottRewards.com.
Generally, if a hotel has your account number on file, your stay will post to your account within ten days after check-out. For those stays that are located outside the United States please allow up to four weeks for properties to post your stays.
If you have additional questions about this matter, please contact our customer service department at:
so i have to wait up to 28 days for non us properties to post? what an absolute shower of ....
compared with 1 or 2 days under Starwood... and a quick email if after that to the hotel got it manually adjusted
Dec 27, 2018, 8:37 am
#291
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Those repeated optics of Marriott being really a US loyalty programme are really tiring for the 7 billion of us not in the US...
Dec 27, 2018, 8:42 am
#292
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,037
I had a stay that concluded Dec. 17th post a few days after check out. However, a friend who stayed at the same property over the same nights has not seen any points yet.
YMMV!
YMMV!
Dec 27, 2018, 10:04 am
#293
Join Date: Apr 2017
Posts: 74
My impression is that Marriott is simply overwhelmed by missing stays due to IT issue. I have been patiently waiting and often hear back from Marriott after 30-45 days.
I think Marriott does try to get back to you. It just takes a while.
For December 6 filing, you should hear back sometime in January. Interesting to note:,missing stay requests filed via web link seems to process faster.
I think Marriott does try to get back to you. It just takes a while. For December 6 filing, you should hear back sometime in January. Interesting to note:,missing stay requests filed via web link seems to process faster.
Dec 27, 2018, 10:48 am
#294
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
Buyer beware! I was trying to get credit for a recent stay and was told to email receipt to [email protected] by a CS Supervisor yesterday. I did this but the email was returned saying the domain had changed. I again called CS and they had ZERO clue about what was going on. Whoever runs their IT Department needs to get the boot! First you piss people off by screwing with their accounts and balances. Then you don't credit stays and then after they waste time on hold for CS you tell them to email an email address that is down but clearly no one in IT thought of informing CS.
Dec 27, 2018, 11:07 am
#295
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
My impression is that Marriott is simply overwhelmed by missing stays due to IT issue. I have been patiently waiting and often hear back from Marriott after 30-45 days. I think Marriott does try to get back to you. It just takes a while. For December 6 filing, you should hear back sometime in January. Interesting to note:,missing stay requests filed via web link seems to process faster.
I think Marriott does try to get back to you. It just takes a while. For December 6 filing, you should hear back sometime in January. Interesting to note:,missing stay requests filed via web link seems to process faster.
Dec 27, 2018, 12:14 pm
#296
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,082
Buyer beware! I was trying to get credit for a recent stay and was told to email receipt to [email protected] by a CS Supervisor yesterday. I did this but the email was returned saying the domain had changed. I again called CS and they had ZERO clue about what was going on. Whoever runs their IT Department needs to get the boot! First you piss people off by screwing with their accounts and balances. Then you don't credit stays and then after they waste time on hold for CS you tell them to email an email address that is down but clearly no one in IT thought of informing CS.
[email protected]it is not really that difficult to find. You can also submit a missing stay request online.
Dec 27, 2018, 12:18 pm
#298
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
My accounts are linked but not combined and my MR account has been consistently saying that I've had no activity since some date in early October despite a lot of (paid) legacy Marriott nights since then. OTOH, those nights won't impact my status so I''ve been procrastinating on putting in the time and effort to get it fixed, although of course I eventually want all the points I earned.
Last edited by MSPeconomist; Dec 27, 2018 at 12:57 pm Reason: clarified
Dec 27, 2018, 12:52 pm
#299
Join Date: Jan 2014
Posts: 687
I’m 50/50... 3 stays have posted and 3 have not. I contacted the ambassador desk regarding two and they got them posted. Reached out 4 days ago to the Ambassador desk about the third without response. I guess they’re off for the holidays?
Dec 27, 2018, 1:01 pm
#300
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
I've got a 3 night stay from over a week ago that never posted. Oddly the Make A Green Choice bonus points just posted yesterday. No idea why the stay itself is not posting but will give it some time before emailing CS. It's not like calling does anything these days but piss people off...
-RM
-RM