Oct 2, 2018, 4:57 pm
Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
Feb 19, 2019, 8:13 pm
#438
Join Date: Dec 2006
Location: Florida
Programs: marriott platinum, intercontinental diamond
Posts: 210
Question - Rules state that points will not be earned on "group or convention rates settled through a master bill". I had a recent stay using a group rate which was paid by me. Do I get credit for this stay?
Feb 19, 2019, 8:47 pm
#441
Join Date: Aug 2001
Location: SFO
Programs: United 1K 2MM / Marriott LTP
Posts: 5,071
Had a stay at a Marriott that started pre-Bonvoy and checked out after the Bonvoy launch and the stay posted about 2 days after checkout which has been the norm for my "Marriott" stays.
Feb 19, 2019, 8:57 pm
#442
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I'm now five days post-checkout at a legacy SPG and nothing has posted. The same property in the past has typically posted within 2-3 days.
Feb 19, 2019, 9:42 pm
#443
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Alaska MVP, Marriott Titanium / Lifetime Platinum, Hertz President's Circle
Posts: 4,609
They seem to have hired additional help to "deal with the high volume of inquiries". My latest "no stay" posting issue was correctly addressed within 24 hrs by a group in India.
Feb 19, 2019, 11:27 pm
#444
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
If you do not see points credited from a past stay and it has passed 10 days since you checked out, please submit a missing stay form.
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
Feb 19, 2019, 11:47 pm
#445
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
Hi avja,
If you do not see points credited from a past stay and it has passed 10 days since you checked out, please submit a missing stay form.
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
If you do not see points credited from a past stay and it has passed 10 days since you checked out, please submit a missing stay form.
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
What about two rooms on two different booking codes but at the same time and same hotel (Four Points)? One stay is posted immediately the other one is not yet!
What I should do?
Feb 20, 2019, 1:01 am
#446
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
If you need any further assistance, please let us know.
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
Feb 20, 2019, 11:04 am
#448
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Feb 20, 2019, 11:45 am
#450
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Actually, it should depend upon the terms of the new program. I would think credit for the old program would roll to the new program. What you may need to do is find an agent that will consider ways to get you the credit instead of taking the easy way out and just say no. Unfortunately this is the typical tactic since it means less work for them. That is why we have the term HUCA, put two agents on the same problem and you're likely to get two answers.