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Marriott Bonvoy : Stays/Points not posting [Master Thread]

Old Oct 2, 2018, 4:57 pm
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Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:

https://www.marriott.com/rewards/myAccount/missingStayRequest.mi

The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
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Marriott Bonvoy : Stays/Points not posting [Master Thread]

Old Dec 19, 2023, 10:52 pm
  #1081  
 
Join Date: Feb 2020
Posts: 498
Originally Posted by reggiekush
What happens if you need a stay to post for Tit but it doesn't show. Will they honor it even if I need to wait till Jan 10 to submit the forms?
Yes. Nights stayed in 2023 will count for 2023 no matter when they post.
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iknowthings is offline  
Old Jan 3, 2024, 7:12 am
  #1082  
 
Join Date: Jan 2021
Posts: 3
Annual choice benefit

I had a past stay that would get me to Titanium but the Bonvoy team wonít review the missing stay request until 10 biz days have passed (only 10 calendar days have passed so far).

By then the 1/7 deadline for annual choice benefit selection will have passed. I donít really care for the default 5 SNA choice - can Marriott change the choice for me after the fact?
venomstain is offline  
Old Jan 3, 2024, 11:58 am
  #1083  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,591
Originally Posted by venomstain
I had a past stay that would get me to Titanium but the Bonvoy team wonít review the missing stay request until 10 biz days have passed (only 10 calendar days have passed so far).

By then the 1/7 deadline for annual choice benefit selection will have passed. I donít really care for the default 5 SNA choice - can Marriott change the choice for me after the fact?
You can submit 11 calendar days after your check out date.
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margarita girl is offline  
Old Jan 3, 2024, 12:49 pm
  #1084  
 
Join Date: Jan 2021
Posts: 3
Originally Posted by margarita girl
You can submit 11 calendar days after your check out date.
Iíve already submitted a missing stay request, but Marriott emailed me basically saying that I need to keep waiting.
venomstain is offline  
Old Feb 20, 2024, 1:56 am
  #1085  
 
Join Date: Sep 2016
Location: South East England
Programs: BAEC Gold, AF-KL Gold, Marriott Bonvoy Silver
Posts: 322
Bonus points not showing

Hey guys,

I recently checked out from a Moxy hotel (it was my first time in a Moxy and I must say, I love the concept and design!) and the rate that I booked included a 3000 bonus points per stay. I am also signed up for the Marriott Global Promotion.

I checked my app and the base points was credited to my account as well as the points and elite nights associated with the Global Promotion. The only thing missing now is the 3000 bonus points.

How long will I have to wait? Are the points forfeited because I signed up for another promotion?
J343 is offline  
Old Feb 20, 2024, 2:14 am
  #1086  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,152
Originally Posted by J343
Hey guys,

I recently checked out from a Moxy hotel (it was my first time in a Moxy and I must say, I love the concept and design!) and the rate that I booked included a 3000 bonus points per stay. I am also signed up for the Marriott Global Promotion.

I checked my app and the base points was credited to my account as well as the points and elite nights associated with the Global Promotion. The only thing missing now is the 3000 bonus points.

How long will I have to wait? Are the points forfeited because I signed up for another promotion?
Hi J343,

We would like to help look into the missing bonus points with the hotel team if you could provide below information via private mail here or by email below.
Your full name
Marriott Bonvoy account number
Email address associated with your account
Stay information(hotel name and stay date)

Best Regards,

Christina Z
Specialist, Social Media Care
Marriott International

[email protected]
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Marriott Bonvoy Lurker II is offline  
Old Feb 20, 2024, 5:07 am
  #1087  
 
Join Date: Sep 2016
Location: South East England
Programs: BAEC Gold, AF-KL Gold, Marriott Bonvoy Silver
Posts: 322
Originally Posted by Marriott Bonvoy Lurker II
Hi J343,

We would like to help look into the missing bonus points with the hotel team if you could provide below information via private mail here or by email below.
Your full name
Marriott Bonvoy account number
Email address associated with your account
Stay information(hotel name and stay date)

Best Regards,

Christina Z
Specialist, Social Media Care
Marriott International

[email protected]

Hello Christina,

Thank you. I have sent you a response privately
J343 is offline  
Old Feb 20, 2024, 7:25 am
  #1088  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 57,205
Mauna Kea has shorted me over 50,000 points on each of my last two stays, and based on reports in the property thread, this is a common occurrence.

The property denied any responsibility both times (as if this was just a coincidence). Marriott cs did fix it promptly, but I wonder how much Mauna Kea is saving on points purchases by shorting members and whether Marriott will ever do anything about it.
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Kacee is online now  
Old Feb 22, 2024, 9:22 am
  #1089  
 
Join Date: Sep 2021
Location: YYZ
Programs: AP 50k, UA Silver, MB Titanium, HH Diamond
Posts: 258
Kind of saw this coming given my poor experience with Marriott IT...
I had stayed four nights at RC CDMX recently, 2 nights on cash for first two night (stay 1), 2 nights on points for latter two nights (stay 2). Because front desk proactively linked the stays together, instead of formally checking me out after stay 1 and settling the bill, they pushed it to my second stay.
As a result the first stay did not track & post the elite qualifier nights thus missing out on the current global promo of double elite nights. The second stay has posted for 2 nights only.
I foresaw this coming so I asked for folios of both stays. The folio for first stay still has the rate and date of check in and check out, along with confirmation number. However the billables are empty. This was pushed to the folio of stay 2 with transaction date that came BEFORE the date the stay started.
I sent an email off Marriott Bonvoy Lurker Marriott Bonvoy Lurker II Marriott Bonvoy Lurker III , can you please look into this? I attached the folio for both stays as well.
mynameisdmoon is offline  
Old Feb 22, 2024, 10:25 am
  #1090  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 707
Dear Mynameisdmoon,

If you still need assistance, please DM your full name, email address, Loyalty number, and a past stay posted to your account, so we can look into this and follow up with you.

Best Regards,

Rhonda M
Specialist, Social Media Care
Marriott International
Marriott Bonvoy Lurker is offline  
Old Feb 23, 2024, 6:20 am
  #1091  
 
Join Date: Nov 2011
Location: MEX
Posts: 1,018
The amounts of stays that have not posted correctly this year for myself and friends is pretty stunning.

These are stays for multiple nights and they post under activity with a description like "Feb 10, 2024 - Feb 10, 2024" 0 nights. When the stay was 5 nights or more.

Some one night stays are not even showing under any activity. Had to request missing stay credit for my first four stays in 2024.

What's changed for worst?
Viajero Millero is offline  
Old Feb 23, 2024, 8:08 am
  #1092  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 57,205
Originally Posted by Viajero Millero
The amounts of stays that have not posted correctly this year for myself and friends is pretty stunning.
Agree something seems to have changed for the worse.
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Kacee is online now  
Old Apr 28, 2024, 12:07 pm
  #1093  
GDL
 
Join Date: May 2016
Location: Guadalajara MX,
Programs: VB, UA, AM
Posts: 164
Recently finished a string of stays around Mexico.
AC Hotel Guadalajara Expo: 5 Nights
Fairfield Inn & Suites Mexico City Vallejo: 3 Nights
Le Mťridien Mexico City: 2 Nights
Courtyard Leon at The Poliforum: 2 Nights.

Tomorrow I will be able to submit the "Missing Stay Request" for all these nights because the last stay was mid April.


It is frustrating that nights do not post at all. Then I struggle with getting the correct points added too or even worse that I won't get the Promotional Points and Bonus Night Credit until after I send a correction email to the missing stay request. It has happened previous two years; I am betting it will happen again this year.

Rant over.

Safe travels everyone.
GDL is offline  
Old Apr 28, 2024, 11:26 pm
  #1094  
 
Join Date: Jan 2010
Location: YYZ
Programs: AC SE 100K MM; Marriott Lifetime Titanium, Avis Presidents Club
Posts: 1,275
Had a 1 night stay at the Excalibur in Las Vegas (do not recommend) and after 10 days it had not posted to my Account so I filed a missing credit claim with the Folio attached. Got an email back stating that 'MGM stays take longer to research so give us another 5 - 7 days.

Will be interesting to see if I eventually get my nights and points.

Given the amount of time they had to implement this partnership you would think they would have gotten the IT integration more refined than this.
billdokes is offline  
Old May 7, 2024, 11:45 am
  #1095  
 
Join Date: May 2023
Posts: 54
The missing stay form refers to waiting 10 business days. My last missing stay claim was last year and I think the waiting period was 10 normal and not business days. Is the rule with the business days new?
Posco is offline  

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