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Marriott Bonvoy : Stays/Points not posting [Master Thread]

Old Oct 2, 2018, 4:57 pm
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Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:

https://www.marriott.com/rewards/myAccount/missingStayRequest.mi

The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
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Marriott Bonvoy : Stays/Points not posting [Master Thread]

Old May 5, 2023, 8:18 pm
  #1021  
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Join Date: Jun 2007
Location: Toronto
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Originally Posted by Hawkest
we had 4 rooms and Iím not looking for points on all 4, but at the very least Iím due 275k+. Wasnít booked as a meeting, was a family vacation.
Your best bet is probably to contact one of the Lurkers here. They will either get you the points you are owed or explain why you got what you did. Personally, Iím not a fan of the Missing Points CS team. They really seem clued out sometimes. They often post missing points while making more errors, and THEY WORK FOR MARRIOTT!

I just had one tell me that my bonus pts and elite nights from Q1 promo can take an additional 7 days to post after my regular pts and elite night which I had to wait 10 days to request. Yet the last time they failed to post my stay, everything posted at once after I submitted a missing stay request.
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Old May 6, 2023, 12:27 pm
  #1022  
 
Join Date: Nov 2016
Programs: Marriott Rewards
Posts: 445
I always used to ask the hotel I stayed at to post my correct points. Now they are telling me to do it myself. One, Leicester Marriott UK misses every stay. I have three outstanding. One goes back to December 2022. Asked them bang on the 10 days after stay and they said it was too early but did the other two. Now I still have that one plus two more. Then Durham Delta gave me 238 points for spending £172 (I am Titanium). Think they should be fined 5,000 points for every missed or incorrectly applied stay.
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Old May 6, 2023, 2:52 pm
  #1023  
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Join Date: Jun 2007
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Posts: 15,600
I have a friend who I convinced to pursue Plat status. She signed up for the US Amex biz card a couple of months ago and is still fighting to get her 15 elite nights that never posted to her account. She also just did 2 mattress runs during the double elite nights promo. Of course, NEITHER stay posted to her account. She doesn't have time to check if points or stays are posting correctly.

She isn't a happy Marriott customer. I had to explain to her that she isn't a Marriott customer, she's just a product that Marriott supplies to their real customers, the hotel owners.

BTW, I submitted a missing stay request 2 days ago, and I was surprised to see that the website is now allowing us to submit 10 days after checkout instead of the 11 days they were previously using.
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Old May 6, 2023, 6:13 pm
  #1024  
 
Join Date: Jul 2009
Location: NYC
Programs: DL Amex Platinum, Amex Platinum
Posts: 134
Originally Posted by margarita girl
Your best bet is probably to contact one of the Lurkers here. They will either get you the points you are owed or explain why you got what you did. Personally, Iím not a fan of the Missing Points CS team. They really seem clued out sometimes. They often post missing points while making more errors, and THEY WORK FOR MARRIOTT!

I just had one tell me that my bonus pts and elite nights from Q1 promo can take an additional 7 days to post after my regular pts and elite night which I had to wait 10 days to request. Yet the last time they failed to post my stay, everything posted at once after I submitted a missing stay request.
not familiar with the lurkers here. Would love to speak to them!!
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Old May 6, 2023, 6:33 pm
  #1025  
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Originally Posted by Hawkest
not familiar with the lurkers here. Would love to speak to them!!
Try this email [email protected]

Or have a look at post #52 here if you want to send a PM.

Marriott Bonvoy Lurker(s) - How to Contact (Combined Threads)

Problem is there are 3-4 of them here on FT. If you wait until Monday, one will surely reach out to you.

And please let us know the outcome. Good luck!
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Old May 7, 2023, 2:22 am
  #1026  
 
Join Date: May 2021
Posts: 2,390
I would usually agree with the consensus that if a stay hasn't posted after 2-3 days, it is going to need a manual intervention. But I have just had a stay post on day 9. And so newly converted, I now say Keep The Faith
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Old May 8, 2023, 1:03 am
  #1027  
 
Join Date: Dec 2012
Location: DUS, BRU, POA
Programs: Skyteam E+ (FB PfL), Latam Black, LH MM, Iberia plus, HH: Diamond, Marriott Bonvoy: Plat
Posts: 1,157
Originally Posted by KingCanute
I would usually agree with the consensus that if a stay hasn't posted after 2-3 days, it is going to need a manual intervention. But I have just had a stay post on day 9. And so newly converted, I now say Keep The Faith
Happend to me too, just a couple of times or so. Day 8 or day 9 after check out.
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wuzziduzziman is offline  
Old Jul 18, 2023, 5:23 am
  #1028  
 
Join Date: Jul 2023
Posts: 33
Iím missing points from AMEX -> Bonvoy. AMEX said they transferred out the points and Bonvoy customer service said they saw AMEX transferred the points but they need 12weeks to manually add the points. Is there any way to expedite the process? Thanks
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Old Jul 26, 2023, 11:52 pm
  #1029  
 
Join Date: Mar 2022
Location: YYZ
Posts: 41
Are there instances where the elite nights post fairly quickly?
If I hit my last elite night for the next tier, how likely would I be able to get it if I was staying somewhere else a couple days later?
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Old Jul 27, 2023, 1:34 am
  #1030  
 
Join Date: Jul 2023
Posts: 33
Originally Posted by naticom
Iím missing points from AMEX -> Bonvoy. AMEX said they transferred out the points and Bonvoy customer service said they saw AMEX transferred the points but they need 12weeks to manually add the points. Is there any way to expedite the process? Thanks
Update: wrote an email to one of the lurkers and she couldnít expedite the 12 week process. Itís because during that statement cycle I didnít have any regular spending points and that hit a Bonvoyís system bug
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Old Sep 14, 2023, 12:52 pm
  #1031  
 
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 480
Had a stay not post, so I submitted a missing stay request 11 days after I checked out. Usually that does the trick, but got an email back from Marriott saying they are happpy to help, and that I should respond to the email if the stay does not post automatically after 10 days?! Kind of doubly irritating that first the stay doesn’t post and then the missing stay request doesn’t fix it. The decline in Marriott Customer service coupled with disappearing lounges and other elite benefits mean I have reduced my annual nights at Marriott properties in half.
lotemblizej is offline  
Old Sep 14, 2023, 7:01 pm
  #1032  
 
Join Date: Mar 2019
Programs: AC 35K, Marriott Titanium/LT Gold, GHA Titanium, HH Gold, Centara Platinum
Posts: 523
Originally Posted by lotemblizej
Had a stay not post, so I submitted a missing stay request 11 days after I checked out. Usually that does the trick, but got an email back from Marriott saying they are happpy to help, and that I should respond to the email if the stay does not post automatically after 10 days?! Kind of doubly irritating that first the stay doesnít post and then the missing stay request doesnít fix it. The decline in Marriott Customer service coupled with disappearing lounges and other elite benefits mean I have reduced my annual nights at Marriott properties in half.
If you're certain that you're right just get it done. Dont be an a**h*ole but just get it done. Have the invoice number handy.
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Old Sep 14, 2023, 11:04 pm
  #1033  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,156
Originally Posted by lotemblizej
Had a stay not post, so I submitted a missing stay request 11 days after I checked out. Usually that does the trick, but got an email back from Marriott saying they are happpy to help, and that I should respond to the email if the stay does not post automatically after 10 days?! Kind of doubly irritating that first the stay doesnít post and then the missing stay request doesnít fix it. The decline in Marriott Customer service coupled with disappearing lounges and other elite benefits mean I have reduced my annual nights at Marriott properties in half.
Dear lotemblizej,

We are sorry for the inconvenience caused by the missing stay. If you can email us with below information for account verification purpose, we will be pleased to follow up for you.

- Your Marriott Bonvoy account number
- Your full name
- Your email address associated with your account
- Your most recently credited past stay (hotel name and date of stay)

Please also enclose the folio of your missing stay as email attachment for smooth receipt.

Our email address is [email protected].

Best regards,

Carrie L
Specialist Social Media Care
Marriott International
[email protected]
Marriott Bonvoy Lurker II is offline  
Old Sep 15, 2023, 3:53 am
  #1034  
 
Join Date: Apr 2003
Location: IAD
Programs: Free Agent
Posts: 1,940
Just learned the hard way that I was ineligible for points on a 2nd room because the check-in and check-out dates were different. Apparently it's a new Marriott policy. Got Bonvoyed good!
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Old Sep 15, 2023, 5:43 am
  #1035  
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Originally Posted by Condition One
Just learned the hard way that I was ineligible for points on a 2nd room because the check-in and check-out dates were different. Apparently it's a new Marriott policy. Got Bonvoyed good!
Actually, we were warned about this. See post #111. New policy was implemented Aug 30.

FAQ: Points & credit for same-night, overlapping and nested stays at different hotels
margarita girl is offline  

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