Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Aug 14, 2019, 7:54 am
#2146
Join Date: Oct 2010
Posts: 486
I have an OC1-5 certificate and its expiration date in my account is August 15, so tomorrow. However the confirmation e-mail says valid through August 15, 2019. Can I convert it tomorrow or does it have to be done before the 15th? And in case you're wondering why I want to cut it that close it's because the 15th is a Saturday next year and it's a bank holiday weekend here, so that would be a good week to use it as a last resort if necessary.
Also, does the 15th then have to be my check-out date, or can it be the last of 7 nights?
Sorry for being annoying but just to confirm: you converted ON the expiration date in your account?
Also, does the 15th then have to be my check-out date, or can it be the last of 7 nights?
Speaking of converting old OC's... I called this weekend on the expiration day for an OC5 and an OC6. For what it's worth...
The first rep immediately qualified herself out, told me she had no clue what to do, and forwarded me to an "elite rep".
Took that rep about 10 minutes to deal with everything. I had NOT downgraded the OC6 in advance and the rep had never heard of the 30k point difference but once she got into the system that holds old certs, a procedure popped up to tell her the 30k difference would automatically show up in my account and that there was no process needed to make it happen.
A few minutes after the call, my account showed two NC4 certs with a fresh year of expiration, and activity of +120k from the canceled certs then -90k for the new certs, netting the +30k differential.
So in these final days, it seems everything is a very smooth process now.....
The first rep immediately qualified herself out, told me she had no clue what to do, and forwarded me to an "elite rep".
Took that rep about 10 minutes to deal with everything. I had NOT downgraded the OC6 in advance and the rep had never heard of the 30k point difference but once she got into the system that holds old certs, a procedure popped up to tell her the 30k difference would automatically show up in my account and that there was no process needed to make it happen.
A few minutes after the call, my account showed two NC4 certs with a fresh year of expiration, and activity of +120k from the canceled certs then -90k for the new certs, netting the +30k differential.
So in these final days, it seems everything is a very smooth process now.....
Aug 14, 2019, 7:58 am
#2147
Join Date: Dec 2007
Location: SFO
Posts: 4,916
I have an OC1-5 certificate and its expiration date in my account is August 15, so tomorrow. However the confirmation e-mail says valid through August 15, 2019. Can I convert it tomorrow or does it have to be done before the 15th? And in case you're wondering why I want to cut it that close it's because the 15th is a Saturday next year and it's a bank holiday weekend here, so that would be a good week to use it as a last resort if necessary.
Also, does the 15th then have to be my check-out date, or can it be the last of 7 nights?
Sorry for being annoying but just to confirm: you converted ON the expiration date in your account?
Also, does the 15th then have to be my check-out date, or can it be the last of 7 nights?
Sorry for being annoying but just to confirm: you converted ON the expiration date in your account?
Aug 14, 2019, 8:24 am
#2148
Join Date: Jul 2009
Location: World
Posts: 1,647
I have an OC1-5 certificate and its expiration date in my account is August 15, so tomorrow. However the confirmation e-mail says valid through August 15, 2019. Can I convert it tomorrow or does it have to be done before the 15th? And in case you're wondering why I want to cut it that close it's because the 15th is a Saturday next year and it's a bank holiday weekend here, so that would be a good week to use it as a last resort if necessary.
Also, does the 15th then have to be my check-out date, or can it be the last of 7 nights?
Sorry for being annoying but just to confirm: you converted ON the expiration date in your account?
Also, does the 15th then have to be my check-out date, or can it be the last of 7 nights?
Sorry for being annoying but just to confirm: you converted ON the expiration date in your account?
Aug 14, 2019, 10:13 am
#2149
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,824
Well, you need to keep notes of two dates, 8/18/2018 and 3/5/2019. 8/18/2018 is the date of RC/SPG/MR merge and it directly impacts the OC TP. Some directives and memos were issued for the OC TPs. But with Marriott 330-day advanced booking, all the advance reservations prior to 8/18/2018 have now expired. All the OC TPs expire this week. So some of the info you quoted (several months ago) do not apply any more.
3/5/2019 is the yearly category change date. It does not directly impact the OC TP. But it complicates matter even more.
3/5/2019 is the yearly category change date. It does not directly impact the OC TP. But it complicates matter even more.
Last edited by PanAmWT; Aug 14, 2019 at 10:18 am
Aug 14, 2019, 10:56 am
#2150
Join Date: Dec 2007
Location: SFO
Posts: 4,916
have multiple reports that TP certificates cannot be attached to a points advance reservation at pre-3/5 category. (Unless it was already attached pre-3/5)
Aug 14, 2019, 1:30 pm
#2151
Join Date: Nov 2016
Posts: 17
A CSR told me there is no expiry date on a 7N/5Ntravel certificate- that it can be renewed multiple times. Is this true?
Aug 14, 2019, 2:14 pm
#2152
Join Date: Oct 2010
Posts: 486
I wasn't sure I had the "right" agent on the phone at first but everything went smoothly: NC1-4 valid through August 14, 2020, +45k and -45k showing on the app, and the new award confirmation and old award cancellation e-mails arrived within 10 minutes.
Aug 14, 2019, 4:21 pm
#2153
Join Date: Mar 2016
Posts: 984
I called the US Call Center last night and followed the advice about the "known exception" mentioned above. I explained that I wanted to convert my OC6 to a NC5 using 30K additional points. The agent tried to put me on hold. Very nicely, I explained that I know the system is very tricky with this conversion and that I wanted to cancel my certificate only if she was able to convert it to a QP91. She said she understood and put me on hold. While I was on hold, I saw the certificate taken out of my account, cancelled, and converted to a NC4. When she came back on the line, she was actually quite curt and said, "I have cancelled your old certificate. There are no upgrades. I happen to like my job and don't want to lose it by doing something that I know is not allowed. Hold please for a loyalty specialist." I tried to plead my case again (super nicely) and she cut me off mid-sentence and suddenly I was transferred to a loyalty specialist. I waited on hold for 18 minutes at which point a "supervisor" answered my call. She was very polite but explicitly said that no modifications could be made and that she would open up a case for me. She asked if I wanted to be contacted via phone or email regarding my case. I told her by phone.
This morning I got an email from Marriott regarding my case. It said, "I'm very sorry but we are unable to upgrade any travel package in our system."
I tried to follow all the tips and suggestions on this thread. I never used the word "upgrade." I was super nice and friendly and tried to explain everything very specifically. No luck for me!
Anyone have any great suggestions for an amazing Category 4 hotel for a one week stay with two small kids?
This morning I got an email from Marriott regarding my case. It said, "I'm very sorry but we are unable to upgrade any travel package in our system."
I tried to follow all the tips and suggestions on this thread. I never used the word "upgrade." I was super nice and friendly and tried to explain everything very specifically. No luck for me!
Anyone have any great suggestions for an amazing Category 4 hotel for a one week stay with two small kids?
Aug 14, 2019, 4:51 pm
#2154
Join Date: Jan 2015
Posts: 65
I don't know if I just got extremely lucky, or if they've decided to be a bit more lenient in these last couple of days but...
I tried calling in to get two OC5s converted to a NC1-4 and a NC5 a few weeks ago, with no luck.
I just called the regular US support line again, mostly resigned to just getting two NC1-4s.
Asked, just in case, if I could convert my P830 and my 830T to one regular NC1-4 and one QP91 and said it should cost 60,000 points
Woman on the other end said no problem, went away for 2 mins, came back and said it was done.
I checked the app before even hanging up the call, and an NC1-4 and an NC5 were there and 60,000 points were gone.
I tried calling in to get two OC5s converted to a NC1-4 and a NC5 a few weeks ago, with no luck.
I just called the regular US support line again, mostly resigned to just getting two NC1-4s.
Asked, just in case, if I could convert my P830 and my 830T to one regular NC1-4 and one QP91 and said it should cost 60,000 points
Woman on the other end said no problem, went away for 2 mins, came back and said it was done.
I checked the app before even hanging up the call, and an NC1-4 and an NC5 were there and 60,000 points were gone.
Aug 14, 2019, 10:58 pm
#2156
Join Date: Jun 2004
Programs: Marriott/Starwood Lifetime Titanium, Hilton HHonors Diamond, IHG Spire, United Premier Silver
Posts: 707
I was able to convert an 830T to a QP99 today by calling the Ambassador line. The agent canceled the 830T, credited the 45K points, removed 165K points, and issued a QP99 with an extension date of a year from now. The agent had never done one of these before and seemed to know very little about it but she contacted her support desk and it all went rather smoothly.
Aug 15, 2019, 5:45 am
#2157
Join Date: Apr 2016
Programs: BAEC, Flying Club, HHonors, Gold Passport, IHG Rewards, Le Club Accor, Club Carlson
Posts: 323
I have very stupidly got my days mixed up and realised my voucher has experied. Is there any way I can get it back?
Aug 15, 2019, 6:50 am
#2158
Join Date: Mar 2012
Posts: 3,166
I was able to convert an 830T to a QP99 today by calling the Ambassador line. The agent canceled the 830T, credited the 45K points, removed 165K points, and issued a QP99 with an extension date of a year from now. The agent had never done one of these before and seemed to know very little about it but she contacted her support desk and it all went rather smoothly.
That sounds quite surreal.
Aug 15, 2019, 9:02 am
#2159
Join Date: Jul 2011
Location: London, UK
Posts: 120
What happens if you cancel a 7 night hotel award which has a travel package attached to it? Does it go back to your account or do you loose it?
Aug 15, 2019, 9:09 am
#2160
Join Date: Mar 2012
Posts: 3,166
I have several counter data points from my friends that it is possible to attach TP certs to pre-devaluation reservations.