Originally Posted by ashley1245

I called the US Call Center last night and followed the advice about the "known exception" mentioned above. I explained that I wanted to convert my OC6 to a NC5 using 30K additional points. The agent tried to put me on hold. Very nicely, I explained that I know the system is very tricky with this conversion and that I wanted to cancel my certificate only if she was able to convert it to a QP91. She said she understood and put me on hold. While I was on hold, I saw the certificate taken out of my account, cancelled, and converted to a NC4. When she came back on the line, she was actually quite curt and said, "I have cancelled your old certificate. There are no upgrades. I happen to like my job and don't want to lose it by doing something that I know is not allowed. Hold please for a loyalty specialist." I tried to plead my case again (super nicely) and she cut me off mid-sentence and suddenly I was transferred to a loyalty specialist. I waited on hold for 18 minutes at which point a "supervisor" answered my call. She was very polite but explicitly said that no modifications could be made and that she would open up a case for me. She asked if I wanted to be contacted via phone or email regarding my case. I told her by phone.
This morning I got an email from Marriott regarding my case. It said, "I'm very sorry but we are unable to upgrade any travel package in our system."
I tried to follow all the tips and suggestions on this thread. I never used the word "upgrade." I was super nice and friendly and tried to explain everything very specifically. No luck for me!
Anyone have any great suggestions for an amazing Category 4 hotel for a one week stay with two small kids?