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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Sep 2, 19, 10:14 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Counsellor
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.

Concerning use of TP for peak or off-peak, see post 2179:

Originally Posted by Marriott Bonvoy Lurker View Post
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
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Old Jul 29, 19, 8:09 am
  #1981  
 
Join Date: Dec 2007
Location: SFO
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Originally Posted by GundamWing01 View Post
but what was the expiration date for the OC? still far away? sounds like ur already trying to use the OC anyway which requires conversion. if it was going to expire soon, then its not a big deal. otherwise, try to ask for courtesy points because the rep started ur NC 12mo clock too soon.
old certificate would have expired in the next week or so since last year around this time is when the old package transitioned to new package.
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Old Jul 29, 19, 11:46 am
  #1982  
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Originally Posted by mrkenneth View Post
Thank you for the information. Marriott reservations was indeed not able to attach a travel certificate to multiple reservation numbers. I will try contacting the hotel.

By the way, the representative saw that I had the OC5 certificate and converted it to a NC4 certificate without even bothering to ask. :/
Your OC would have expired in the next week or two if not being converted to NC, as OC redemption was stopped right before the final merger August 2018.

The rep proactively converted it. S/he actually has done a good job which you should be thankful. Else you may find there is no more cert in your account when you check back in August...
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Old Jul 29, 19, 11:48 am
  #1983  
 
Join Date: Mar 2019
Posts: 124
Is it still possible to get 5night cat 4 or cat 5 certificates with 100k airline miles?
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Old Jul 29, 19, 5:10 pm
  #1984  
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There is no award availability if I search for 7 nights but if I search for 4 days and then 3 days its there. Can I book the 4 + 3 which are straight without any gaps and use a cert?
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Old Jul 29, 19, 5:25 pm
  #1985  
 
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl., Accor-Plat., Former FPC-Plat.
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Originally Posted by onlysuites View Post
There is no award availability if I search for 7 nights but if I search for 4 days and then 3 days its there. Can I book the 4 + 3 which are straight without any gaps and use a cert?
Not by calling Marriott customer services, but possibly if you call the hotel. When I was booking a 7-night ski trip, one hotel never had 7 consecutive award nights. I spoke with the reservations manager and mentioned that one day each week was not available, so she made the additional night open up and I was able to book a 7-night stay. Since all of the nights are able to be booked separately, your request is easier than mine was.
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Old Jul 29, 19, 5:42 pm
  #1986  
 
Join Date: Aug 2009
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Originally Posted by GundamWing01 View Post
but what was the expiration date for the OC? still far away? sounds like ur already trying to use the OC anyway which requires conversion. if it was going to expire soon, then its not a big deal. otherwise, try to ask for courtesy points because the rep started ur NC 12mo clock too soon.
Originally Posted by Happy View Post
Your OC would have expired in the next week or two if not being converted to NC, as OC redemption was stopped right before the final merger August 2018.

The rep proactively converted it. S/he actually has done a good job which you should be thankful. Else you may find there is no more cert in your account when you check back in August...
It was expiring at the end of the month and I had called planning to convert it to extend the expiry. I was just surprised the representative converted it without even telling me until I asked.
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Old Jul 29, 19, 7:54 pm
  #1987  
 
Join Date: May 2013
Posts: 136
Just another data point about extending a couple of NC 7-night certs for another year: Not a problem. I'd already extended the original OC certs for another year when I converted them to their current NC-status last summer. But lazy traveler I am, a year later and I still haven't put either of them to use. Called tonight to have them extended another year and after a 15-minute hold, done! Although he did seem to greatly emphasize the condition that this was the last time such an extension could be done and also I need to have the stay completed, not just attached to a reservation, by July 29, 2020. Period. I understand and accept the challenge.

Last edited by IDM79; Jul 29, 19 at 8:29 pm
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Old Jul 29, 19, 9:37 pm
  #1988  
 
Join Date: Aug 2009
Location: Sky
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Originally Posted by rny321 View Post
Call the hotel and ask. It's not unreasonable to request that the hotel make an additional night available in preferred room type when the hotel has similar category rooms available for that one additional night. If the hotel refuses, I don't believe you can combine room types with travel certificates. Alternatively, if a king bed was available for seven consecutive nights, one could book that one and request a different room after booking but before the no penalty cancellation date.
The hotel was able to change the 7-night 1-king reservation to a 2-queen without hassle. Now to ask Marriott to attach the certificate. Thank you for your help!
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Old Jul 30, 19, 8:51 am
  #1989  
 
Join Date: Mar 2018
Posts: 131
Good morning all,

First off thanks for all the DPs and information. I tried reading back 10-15 pages to get an update on current situation, but just in case some i missed something i would appreciate any advice: I have an OC8 expiring next week....based upon what i am reading it looks like i have several options: 1) "Convert/exchange" my OC8 (P950T) into a NC5 (QP91/QP95)... and it will also extend 1yr 2) Plead with the CSR to see if he/she can "Convert" me to OC6 (QP99) plus 30k MR from my account...and it will also extend 1yr 3*) Cancel the OC8 and get back 135k MR (is this still possible?)

Am i missing anything please? ty FTers
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Old Jul 30, 19, 10:43 am
  #1990  
 
Join Date: Jan 2010
Programs: UA, AS
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Originally Posted by SLINKYTRAVEL View Post
Good morning all,

First off thanks for all the DPs and information. I tried reading back 10-15 pages to get an update on current situation, but just in case some i missed something i would appreciate any advice: I have an OC8 expiring next week....based upon what i am reading it looks like i have several options: 1) "Convert/exchange" my OC8 (P950T) into a NC5 (QP91/QP95)... and it will also extend 1yr 2) Plead with the CSR to see if he/she can "Convert" me to OC6 (QP99) plus 30k MR from my account...and it will also extend 1yr 3*) Cancel the OC8 and get back 135k MR (is this still possible?)

Am i missing anything please? ty FTers
Basically those are the 3 options. With a 0.1% probability you might be able to get a rogue agent to convert to an NC7 but the odds are so low these days that unless I were desperate I wouldn't even try it - you will hurt yourself banging your head against the wall with all the HUCAs you make without success.

If you want option 1 ask for a QP91.
Option 2 you might have to HUCA a couple of times to get. Possibly higher odds with the UK call center. Explain it is known exception to the chart to convert an OC8 to an NC6 and ask for a supervisor if you get pushback from the agent.
Option 3 should still be available for an OC (probably not NC) but you might have to HUCA a few times.
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Old Jul 30, 19, 12:37 pm
  #1991  
 
Join Date: Mar 2009
Location: SNA
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Originally Posted by alaskaforlife View Post
Is it still possible to get 5night cat 4 or cat 5 certificates with 100k airline miles?
Yes, if you are a Marriott Vacation Club owner.
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Old Jul 30, 19, 5:28 pm
  #1992  
 
Join Date: Nov 2009
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Originally Posted by mrkenneth View Post
It was expiring at the end of the month and I had called planning to convert it to extend the expiry. I was just surprised the representative converted it without even telling me until I asked.
Originally Posted by GundamWing01 View Post
but what was the expiration date for the OC? still far away? sounds like ur already trying to use the OC anyway which requires conversion. if it was going to expire soon, then its not a big deal. otherwise, try to ask for courtesy points because the rep started ur NC 12mo clock too soon.
In last December I called to convert one of 6 OC5 to NC4, but after the call I found that they converted all six, So I lost six months' life of the 5 certs that I did not use. I called back asking them to convert back, a supervisor came on line and told me that there is nothing can be done and very rudely saying that I was trying to take advantage of the old TCs so they will not allow me to delay the conversion. When I said I was considering cancelling the 5 partial OC5's to get the default 45K points refunded, that supervisor said 'no way you are not allowing to do such thing'. I began to quote FT posts then he got really angry, challenging me to show him where in the official Marriott web page that shows I can refund the OC5 to 45K points. He then raised his voice to swear on "those internet forums" and hang up on me. It was my only experience in 40 years' travel over 5 million BIS miles that a customer service agent used such language..
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Old Jul 30, 19, 10:17 pm
  #1993  
 
Join Date: Sep 2011
Location: Los Angeles
Programs: Marriott Platinum, Hyatt Discoverist
Posts: 195
I called the US Call Center last night and followed the advice about the "known exception" mentioned above. I explained that I wanted to convert my OC6 to a NC5 using 30K additional points. The agent tried to put me on hold. Very nicely, I explained that I know the system is very tricky with this conversion and that I wanted to cancel my certificate only if she was able to convert it to a QP91. She said she understood and put me on hold. While I was on hold, I saw the certificate taken out of my account, cancelled, and converted to a NC4. When she came back on the line, she was actually quite curt and said, "I have cancelled your old certificate. There are no upgrades. I happen to like my job and don't want to lose it by doing something that I know is not allowed. Hold please for a loyalty specialist." I tried to plead my case again (super nicely) and she cut me off mid-sentence and suddenly I was transferred to a loyalty specialist. I waited on hold for 18 minutes at which point a "supervisor" answered my call. She was very polite but explicitly said that no modifications could be made and that she would open up a case for me. She asked if I wanted to be contacted via phone or email regarding my case. I told her by phone.
This morning I got an email from Marriott regarding my case. It said, "I'm very sorry but we are unable to upgrade any travel package in our system."
I tried to follow all the tips and suggestions on this thread. I never used the word "upgrade." I was super nice and friendly and tried to explain everything very specifically. No luck for me!
Anyone have any great suggestions for an amazing Category 4 hotel for a one week stay with two small kids?
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Old Jul 30, 19, 10:55 pm
  #1994  
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Originally Posted by PanAmWT View Post
In last December I called to convert one of 6 OC5 to NC4, but after the call I found that they converted all six, So I lost six months' life of the 5 certs that I did not use. I called back asking them to convert back, a supervisor came on line and told me that there is nothing can be done and very rudely saying that I was trying to take advantage of the old TCs so they will not allow me to delay the conversion. ..... He then raised his voice to swear on "those internet forums" and hang up on me. It was my only experience in 40 years' travel over 5 million BIS miles that a customer service agent used such language..
Originally Posted by ashley1245 View Post
I called the US Call Center last night and followed the advice about the "known exception" mentioned above. I explained that I wanted to convert my OC6 to a NC5 using 30K additional points. ...

This morning I got an email from Marriott regarding my case. It said, "I'm very sorry but we are unable to upgrade any travel package in our system."
I tried to follow all the tips and suggestions on this thread. I never used the word "upgrade." I was super nice and friendly and tried to explain everything very specifically. No luck for me!
Anyone have any great suggestions for an amazing Category 4 hotel for a one week stay with two small kids?
I believe there have to be some internal memos on those legacy partial TPs. The agents are very adamant refusing any upgrade or additional extension. The system may have been changed to block such changes from inexperienced agents. The supervisors know about this, but they do not want to get into any trouble to break the "policy".

As for hoarding the low category TPs, we get ourselves to blame for the impulsive purchase. Some people never stay below NC-6 hotels, but they bought several OC5/NC4 TPs before the big merge/purge last August.

You should still be able to find some nice hotels at NC4 for the family. You just need to lower the bar a little.
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RedSun is offline  
Old Jul 30, 19, 11:28 pm
  #1995  
 
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/JFK/LGA/EWR
Posts: 584
Originally Posted by IDM79 View Post
Just another data point about extending a couple of NC 7-night certs for another year: Not a problem. I'd already extended the original OC certs for another year when I converted them to their current NC-status last summer. But lazy traveler I am, a year later and I still haven't put either of them to use. Called tonight to have them extended another year and after a 15-minute hold, done! Although he did seem to greatly emphasize the condition that this was the last time such an extension could be done and also I need to have the stay completed, not just attached to a reservation, by July 29, 2020. Period. I understand and accept the challenge.
nice DP. i only hope this still holds true 12mo from now when many of us have expiring NC TPs.
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