Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Sep 25, 2018, 10:24 pm
#796
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,722
Just got two more emails encouraging me to combine my accounts. Grrrrr, MR should not be encouraging this until the bugs are fixed.
Sep 25, 2018, 10:47 pm
#797
Join Date: Jun 2004
Location: PDX
Programs: Alaska Airlines, CO Emeritus, United kettle, Ural Airlines Wings, Hilton, National
Posts: 979
So what is this like a month since this started?
- It initially acted like I combined accounts, but then it always takes me through to SPG and shows no stays/points.
- I keep getting emails asking me to combine accounts.
- I am unable to "combine" accounts again as it just errors out on the password and always acts like it is resetting the SPG account instead of Marriott.
- The three Marriott stays I have had in the last month all showed up briefly and then disappeared.
- I now have a message that Marriott will drop my old miles (I guess it sees all my points somewhere?) in five days as I have not stayed with them? (I use them for business every other week)
Sep 26, 2018, 6:49 am
#798
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Yes, I got a message from Marriott to combine my accounts yesterday. Not the first. Funny thing is they have all been from Marriott (to the email in my Marriott account) and not from SPG (different email). Obviously they believe I have both accounts otherwise why combine? I was getting ready to pull the trigger and combine, but I think I will wait a bit longer.
Sep 26, 2018, 7:38 am
#799
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
Now I still have two separate accounts, though both have the same email and password. If I log in from the Marriott page, it defaults to my original Marriott account, with only those points and reservations. If I log in from the SPG page, it defaults to my SPG account (with the new #), and shows my points that were converted from Starpoints (the vast majority) and a Westin reservation. I use the actual account #s to log-in (vs. the email), I can log in to either account from either site.
Clearly the accounts aren't merged on the system, even though I went through the process twice and got confirmation both times that it was complete.
But it hasn't been 24 hours yet, so we'll see...
Sep 26, 2018, 7:58 am
#800
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
As far as I know, the new number was issued during the process of merging, which I started from the SPG side. It may have been issued earlier, but I was not aware.
Now I still have two separate accounts, though both have the same email and password. If I log in from the Marriott page, it defaults to my original Marriott account, with only those points and reservations. If I log in from the SPG page, it defaults to my SPG account (with the new #), and shows my points that were converted from Starpoints (the vast majority) and a Westin reservation. I use the actual account #s to log-in (vs. the email), I can log in to either account from either site.
Clearly the accounts aren't merged on the system, even though I went through the process twice and got confirmation both times that it was complete.
But it hasn't been 24 hours yet, so we'll see...
Now I still have two separate accounts, though both have the same email and password. If I log in from the Marriott page, it defaults to my original Marriott account, with only those points and reservations. If I log in from the SPG page, it defaults to my SPG account (with the new #), and shows my points that were converted from Starpoints (the vast majority) and a Westin reservation. I use the actual account #s to log-in (vs. the email), I can log in to either account from either site.
Clearly the accounts aren't merged on the system, even though I went through the process twice and got confirmation both times that it was complete.
But it hasn't been 24 hours yet, so we'll see...
Sep 26, 2018, 11:53 am
#801
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Yes, I got a message from Marriott to combine my accounts yesterday. Not the first. Funny thing is they have all been from Marriott (to the email in my Marriott account) and not from SPG (different email). Obviously they believe I have both accounts otherwise why combine? I was getting ready to pull the trigger and combine, but I think I will wait a bit longer.
However, I do have a stay coming up in two weeks and I am wondering, if I should combine before that?
Sep 26, 2018, 12:40 pm
#802
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Same here. I must have gotten some 10+ such emails already. On the one side, I would like to get this done with. OTOH, I am still hesitant, given all the issues reported.
However, I do have a stay coming up in two weeks and I am wondering, if I should combine before that?
However, I do have a stay coming up in two weeks and I am wondering, if I should combine before that?
Sep 26, 2018, 1:22 pm
#803
Join Date: Jul 2009
Location: Michigan
Programs: Delta basic after Gold; HHonors, Diamond; Marriott/SPG Plat; IHG/PCR Plat; Avis, Hertz
Posts: 213
My merger profile looks accurate (status, points, stays, etc.); however, my reservation info online does not match the app.
For an upcoming JW stay, which I booked for 3 adults, the app says it is for 1 when I just completed online check-in. I then looked online, and my online res says 6 adults! Contacted the hotel, and they have the correct info, like my confirmation email: 3 adults.
Looked up my next stay on the app to get the address for my GPS (SPG booked), and the rate showing is $50 more than the rate I booked! This res is showing online on the Marriott site, so I checked the details there, and that price is correct.
Until things get on track, I suppose I will printing or otherwise saving confirmation details at the time of booking...
For an upcoming JW stay, which I booked for 3 adults, the app says it is for 1 when I just completed online check-in. I then looked online, and my online res says 6 adults! Contacted the hotel, and they have the correct info, like my confirmation email: 3 adults.
Looked up my next stay on the app to get the address for my GPS (SPG booked), and the rate showing is $50 more than the rate I booked! This res is showing online on the Marriott site, so I checked the details there, and that price is correct.
Until things get on track, I suppose I will printing or otherwise saving confirmation details at the time of booking...
Sep 26, 2018, 1:44 pm
#804
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
So what is this like a month since this started?
- It initially acted like I combined accounts, but then it always takes me through to SPG and shows no stays/points.
- I keep getting emails asking me to combine accounts.
- I am unable to "combine" accounts again as it just errors out on the password and always acts like it is resetting the SPG account instead of Marriott.
- The three Marriott stays I have had in the last month all showed up briefly and then disappeared.
- I now have a message that Marriott will drop my old miles (I guess it sees all my points somewhere?) in five days as I have not stayed with them? (I use them for business every other week)
Sep 26, 2018, 3:47 pm
#805
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
My merger profile looks accurate (status, points, stays, etc.); however, my reservation info online does not match the app.
For an upcoming JW stay, which I booked for 3 adults, the app says it is for 1 when I just completed online check-in. I then looked online, and my online res says 6 adults! Contacted the hotel, and they have the correct info, like my confirmation email: 3 adults.
Looked up my next stay on the app to get the address for my GPS (SPG booked), and the rate showing is $50 more than the rate I booked! This res is showing online on the Marriott site, so I checked the details there, and that price is correct.
Until things get on track, I suppose I will printing or otherwise saving confirmation details at the time of booking...
For an upcoming JW stay, which I booked for 3 adults, the app says it is for 1 when I just completed online check-in. I then looked online, and my online res says 6 adults! Contacted the hotel, and they have the correct info, like my confirmation email: 3 adults.
Looked up my next stay on the app to get the address for my GPS (SPG booked), and the rate showing is $50 more than the rate I booked! This res is showing online on the Marriott site, so I checked the details there, and that price is correct.
Until things get on track, I suppose I will printing or otherwise saving confirmation details at the time of booking...
Sep 26, 2018, 11:18 pm
#806
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
For instance, in just about every case, rate details are kept in a linked list so they don't have to carry all that data for each and every reservation. Should the property decide to change the text of a particular rate code, all attached reservations will show the change. It's much easier to have your confirmation to prove what it was at time of booking rather than only being able to say that's not what it said when I booked the room.
Sep 27, 2018, 6:37 am
#807
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I'm not of the mind that this approach is necessarily bad, but what is bad how it's being used. Reusing old codes is fine, but when you don't check to see if it's in use for current transactions is a failure. So as usual, people are the weak link in many systems.
Sep 27, 2018, 8:15 am
#808
Join Date: Apr 2018
Programs: Marriott Lifetime Titanium, American Airlines Platinum, Hertz President's Circle
Posts: 37
I combined my accounts awhile back. Stayed at an SPG property for the first time in awhile (had started staying exclusively at Marriotts way back to hit LTP) week before last. Go to Marriott site to download my receipt to submit the expense to my company, and while the stay shows up under Activity along with all my Marriott stays, there is no Download Now link to get a pdf of the bill. SPG never had that functionality whereas Marriott has had it for a long time, so whatever "integration" they did, it's still two separate systems on the backend and SPG stays don't inherit the Marriott functionality. Sucks.
Sep 27, 2018, 9:50 am
#809
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 840
I was on hold trying to sort out a stay that never posted, and like a dummy I clicked on combine accounts. That took me to an endless loop of prompts that never confirmed the merger. The CSR came back and said she was trying to straighten out the non-posted stay with the front desk at the hotel and was on hold, so I said, "well I have a new problem." She was able to give me the new spg number, and transfer my spg points, so it started terribly but ended fine. But this is the danger of idle hands... At least the stay posted, and I crossed to Gold, but I'll never get that 40 minutes back.
Sep 27, 2018, 11:07 am
#810
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,171
I combined my accounts awhile back. Stayed at an SPG property for the first time in awhile (had started staying exclusively at Marriotts way back to hit LTP) week before last. Go to Marriott site to download my receipt to submit the expense to my company, and while the stay shows up under Activity along with all my Marriott stays, there is no Download Now link to get a pdf of the bill. SPG never had that functionality whereas Marriott has had it for a long time, so whatever "integration" they did, it's still two separate systems on the backend and SPG stays don't inherit the Marriott functionality. Sucks.
