Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Sep 29, 2018, 12:36 pm
#827
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Crossed 25 SPG Stays on 8/19. 2 more Stays since then (8/27). 27 total Stays (25 BIB) Stays+2 Amex card) “New” SPG/Marriott account never reflected Platinum. (But shows 17 Nights to reach 50 Plat). Combined accounts one week ago, kept “New” number. Still shows Gold and 17 Nights to reach Plat.
Have qualified under the 2018 only rules for Plat by 25 SPG Stays. Cannot find anywhere on the website WHEN status should be granted. Should it be now, after qualifying threshold is crossed, or Jan 1st?
SPG would recognize status during year once threshold was crossed. Combined program provide no guidance on the website (that I can find)
Either way this should be good until Feb 28, 2020?
Would [email protected] be the best place to contact? Don’t wish to bother the Lurkers unless they want to answer here.
Have qualified under the 2018 only rules for Plat by 25 SPG Stays. Cannot find anywhere on the website WHEN status should be granted. Should it be now, after qualifying threshold is crossed, or Jan 1st?
SPG would recognize status during year once threshold was crossed. Combined program provide no guidance on the website (that I can find)
Either way this should be good until Feb 28, 2020?
Would [email protected] be the best place to contact? Don’t wish to bother the Lurkers unless they want to answer here.
Sep 29, 2018, 12:56 pm
#828
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Crossed 25 SPG Stays on 8/19. 2 more Stays since then (8/27). 27 total Stays (25 BIB) Stays+2 Amex card) “New” SPG/Marriott account never reflected Platinum. (But shows 17 Nights to reach 50 Plat). Combined accounts one week ago, kept “New” number. Still shows Gold and 17 Nights to reach Plat.
Have qualified under the 2018 only rules for Plat by 25 SPG Stays. Cannot find anywhere on the website WHEN status should be granted. Should it be now, after qualifying threshold is crossed, or Jan 1st?
SPG would recognize status during year once threshold was crossed. Combined program provide no guidance on the website (that I can find)
Either way this should be good until Feb 28, 2020?
Would [email protected] be the best place to contact? Don’t wish to bother the Lurkers unless they want to answer here.
Have qualified under the 2018 only rules for Plat by 25 SPG Stays. Cannot find anywhere on the website WHEN status should be granted. Should it be now, after qualifying threshold is crossed, or Jan 1st?
SPG would recognize status during year once threshold was crossed. Combined program provide no guidance on the website (that I can find)
Either way this should be good until Feb 28, 2020?
Would [email protected] be the best place to contact? Don’t wish to bother the Lurkers unless they want to answer here.
It sounds like you came really close to 25 stays pre-merger, and you would have done better to squeeze in another stay or two before 18 August. But presumably you relied on Marriott's promises - those of us who didn't trust Marriott seem to have done a bit better...
Sep 29, 2018, 1:20 pm
#829
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,529
I would have thought that Marriott would have some visibility into this, at least for those that linked their accounts pre-8/18. But I suppose this would be too much to ask for Marriott IT systems.
Oct 1, 2018, 10:57 am
#831
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
...Would [email protected] be the best place to contact? Don’t wish to bother the Lurkers unless they want to answer here.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Oct 1, 2018, 2:28 pm
#832
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
Research does missing stays and currently they are being hammered, so please don't send it there. We would be glad to look into this if you send us the details. While we would not be able to fix the issue, we can at least get it headed in the right direction.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
The underlying question is... Is status to be recognized once the threshold is crossed, or does it wait until the following year. My understanding, at least in the SPG world, was - once you cross the threshold. Thank you again for the offer to to help route it to the correct place. Was trying not to burden you.
Oct 2, 2018, 6:59 am
#834
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
OK then, thank you William. I was wondering if there was a more appropriate link, as I know YOU are being hammered/inundated/swamped as well. Will send you an email w/ detail and appreciate it being forwarded to the right place.
The underlying question is... Is status to be recognized once the threshold is crossed, or does it wait until the following year. My understanding, at least in the SPG world, was - once you cross the threshold. Thank you again for the offer to to help route it to the correct place. Was trying not to burden you.
The underlying question is... Is status to be recognized once the threshold is crossed, or does it wait until the following year. My understanding, at least in the SPG world, was - once you cross the threshold. Thank you again for the offer to to help route it to the correct place. Was trying not to burden you.
Oct 3, 2018, 8:39 am
#835
Join Date: Dec 2017
Location: France
Programs: National EE, Flying Blue/SPG/Sixt platinum, Hertz PC, Club Carlsson, Best Western Diamond, IHG
Posts: 50
Research does missing stays and currently they are being hammered, so please don't send it there. We would be glad to look into this if you send us the details. While we would not be able to fix the issue, we can at least get it headed in the right direction.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
What about lifetime nights that are missing (disapearing several weeks after the merge, week of the 3rd of Sept.)?
I report this through e-mail to the contact available under the website, but don't have any feedback since then (just a message saying that they transfert to the Marriott Reward team. Who should we contact to get those nights back (I lost 32 lifetime nights that week)?
Thanks for help
Regards
Nicolas
Oct 3, 2018, 9:42 am
#836
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Hi William,
What about lifetime nights that are missing (disapearing several weeks after the merge, week of the 3rd of Sept.)?
I report this through e-mail to the contact available under the website, but don't have any feedback since then (just a message saying that they transfert to the Marriott Reward team. Who should we contact to get those nights back (I lost 32 lifetime nights that week)?
Thanks for help
Regards
Nicolas
What about lifetime nights that are missing (disapearing several weeks after the merge, week of the 3rd of Sept.)?
I report this through e-mail to the contact available under the website, but don't have any feedback since then (just a message saying that they transfert to the Marriott Reward team. Who should we contact to get those nights back (I lost 32 lifetime nights that week)?
Thanks for help
Regards
Nicolas
"Thank you for your question related to Lifetime nights and Lifetime status. On August 18 we started unifying our loyalty programs by migrating member information to our new system. During that process, a code error accidentally double counted 2018 Elite Night Credits in the members Current Night counter and Lifetime Night counter. In order to correct the code error, it was necessary to deduct the duplicate nights from the Member’s Lifetime Night counter. The Member’s Current Night counter and Lifetime Night counter will continue to increment as new stays post to the account.
As a reminder, members who achieve Lifetime status through either the legacy Marriott Rewards, Ritz-Carlton Rewards, or SPG as well as the one-time offering of Platinum Premier Elite Lifetime status (750 nights and 10 years at Platinum Elite Status) will be reflected in the members account in January 2019, as we will perform a year-end true-up for this subset of members. We believe that all night totals are now accurate. For information on our new Elite Status tiers and criteria for eligibility please visit: https://www.marriott.com/loyalty/member-benefits.mi"
Of course, if you have factual proof that your lifetime nights are not correct, feel free to send it to us at the email address below and we will certainly pass it along for review.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Oct 3, 2018, 10:21 am
#837
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
I don't think they are coming back. This appears to have been done to correct an error in the data transfer process. The message we were given to pass along was this:
"Thank you for your question related to Lifetime nights and Lifetime status. On August 18 we started unifying our loyalty programs by migrating member information to our new system. During that process, a code error accidentally double counted 2018 Elite Night Credits in the members Current Night counter and Lifetime Night counter. In order to correct the code error, it was necessary to deduct the duplicate nights from the Member’s Lifetime Night counter. The Member’s Current Night counter and Lifetime Night counter will continue to increment as new stays post to the account.
As a reminder, members who achieve Lifetime status through either the legacy Marriott Rewards, Ritz-Carlton Rewards, or SPG as well as the one-time offering of Platinum Premier Elite Lifetime status (750 nights and 10 years at Platinum Elite Status) will be reflected in the members account in January 2019, as we will perform a year-end true-up for this subset of members. We believe that all night totals are now accurate. For information on our new Elite Status tiers and criteria for eligibility please visit: https://www.marriott.com/loyalty/member-benefits.mi"
Of course, if you have factual proof that your lifetime nights are not correct, feel free to send it to us at the email address below and we will certainly pass it along for review.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
"Thank you for your question related to Lifetime nights and Lifetime status. On August 18 we started unifying our loyalty programs by migrating member information to our new system. During that process, a code error accidentally double counted 2018 Elite Night Credits in the members Current Night counter and Lifetime Night counter. In order to correct the code error, it was necessary to deduct the duplicate nights from the Member’s Lifetime Night counter. The Member’s Current Night counter and Lifetime Night counter will continue to increment as new stays post to the account.
As a reminder, members who achieve Lifetime status through either the legacy Marriott Rewards, Ritz-Carlton Rewards, or SPG as well as the one-time offering of Platinum Premier Elite Lifetime status (750 nights and 10 years at Platinum Elite Status) will be reflected in the members account in January 2019, as we will perform a year-end true-up for this subset of members. We believe that all night totals are now accurate. For information on our new Elite Status tiers and criteria for eligibility please visit: https://www.marriott.com/loyalty/member-benefits.mi"
Of course, if you have factual proof that your lifetime nights are not correct, feel free to send it to us at the email address below and we will certainly pass it along for review.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
So those nights are gone from the LT nights balance? Truly a testament of the unprofessional execution of the IT aspect of this merger. ... then this clown Arne Sorenson can claim that things are stable until his face goes blue ... A car without wheels is stable as well ... it don't move ...
Last edited by X-ON; Oct 3, 2018 at 10:33 am
Oct 3, 2018, 11:14 am
#838
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,073
I had 947 nights/12 years plat after the Aug 18 merge. After this recent clean up, I was deducted 20 nights that were apparently counted as dupes and my LT plat years still remained 12. I'm not sure where they came up with the number but it really doesn't matter in my case. I'm still weary that the lifetime nights counter is accurate, but also close enough.
Oct 3, 2018, 11:48 am
#839
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
I had 947 nights/12 years plat after the Aug 18 merge. After this recent clean up, I was deducted 20 nights that were apparently counted as dupes and my LT plat years still remained 12. I'm not sure where they came up with the number but it really doesn't matter in my case. I'm still weary that the lifetime nights counter is accurate, but also close enough.
Oct 3, 2018, 11:51 am
#840
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
This is not a correct statement of the actual circumstances. Not all accounts was exposed to this code error, mine was not, however my account was exposed to the correction. Meaning that the nights YTD (18 AUG) was removed from my account even though there was no double counting to start with...
Feel free to send anything to support your position to the email address below.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]