Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Sep 18, 2018, 3:59 pm
#751
Join Date: Aug 2006
Programs: AA Lifetime Platinum
Posts: 169
Am I missing something?
i wrote the following to Marriott customer service:
“My profile on the Marriott app shows that I have been silver elite for the past 14 years. However, starting in2007, I have been SPG Gold every year due to my AMEX SPG spending. How do I get this corrected in Marriott? I may try to achieve lifetime Gold by staying the required number of nights over the next few years if I can get this corrected. Reward account number is xxxxxx”.
Best regards,
Cynthia Stalker
——————————————————————-
this is the response I received:
——————————————————————-
”Thank you for being a loyal Marriott/Starwood Preferred Guest member. I will be happy to be of assistance to you today.
I hope that you will be enjoying your next stay with us. I do apologize for the tardiness of this reply. Our system, no longer has the link option. As of August 18, 2018, you must choose whether or not you will combine your accounts online. The details you will require to aid in your decision can be found on Status.Marriott.com. You will need to go into both your Marriott and SPG account and update your profiles to match each other.
Mr. Stalker, we look forward to providing you exceptional service and memorable experiences at our hotels and resorts worldwide for years to come.
Best Regards,”
——— ——————————————-
huh???
“My profile on the Marriott app shows that I have been silver elite for the past 14 years. However, starting in2007, I have been SPG Gold every year due to my AMEX SPG spending. How do I get this corrected in Marriott? I may try to achieve lifetime Gold by staying the required number of nights over the next few years if I can get this corrected. Reward account number is xxxxxx”.
Best regards,
Cynthia Stalker
——————————————————————-
this is the response I received:
——————————————————————-
”Thank you for being a loyal Marriott/Starwood Preferred Guest member. I will be happy to be of assistance to you today.
I hope that you will be enjoying your next stay with us. I do apologize for the tardiness of this reply. Our system, no longer has the link option. As of August 18, 2018, you must choose whether or not you will combine your accounts online. The details you will require to aid in your decision can be found on Status.Marriott.com. You will need to go into both your Marriott and SPG account and update your profiles to match each other.
Mr. Stalker, we look forward to providing you exceptional service and memorable experiences at our hotels and resorts worldwide for years to come.
Best Regards,”
——— ——————————————-
huh???
Sep 18, 2018, 4:02 pm
#752
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Marriott customer service is highly inconsistent, so you might as well try again. Having said that, I don’t know if it’s been confirmed that you earn annual status with freebies and matches.
Sep 19, 2018, 1:37 am
#753
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
You're welcome. Take screenshots of everything pre-combo (just in case). I took screenshots online as well as on both apps. Wasn't needed, but ya never know.
Sep 19, 2018, 4:58 am
#754
Join Date: Aug 2006
Programs: AA Lifetime Platinum
Posts: 169
freebies and matches? I am not sure what you mean. I was SPG Gold for 14 years.
Sep 19, 2018, 5:17 am
#755
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
For example, when I joined Marriott I was matched to Platinum so had one year as Platinum and one year as Gold without doing almost any stays. These could well count as two years Gold+ and one year Platinum (I think they do), but it's not entirely confirmed...
Sep 19, 2018, 5:29 am
#756
Join Date: Aug 2006
Programs: AA Lifetime Platinum
Posts: 169
Sep 19, 2018, 8:09 am
#758
Join Date: Apr 2004
Programs: AA Plat/2MM, DL Silver, UA Silver (via Marr), Marr LTT, HH Gold (via cc), Hyatt Disc
Posts: 1,039
(Bolding above mine) We are missing some info to help you. If you have not combined your MR and SPG accounts (which is an entirely different step that the previous "linking"), your SPG LT Elite years will not show up in the MR app. If you have combined your accounts and all other information is showing combined correctly (eg MR + converted SPG points, YTD nights, etc.) in the MR app, than you may have an issue that will require intervention.
Sep 19, 2018, 9:36 am
#759
Join Date: Aug 2006
Programs: AA Lifetime Platinum
Posts: 169
(Bolding above mine) We are missing some info to help you. If you have not combined your MR and SPG accounts (which is an entirely different step that the previous "linking"), your SPG LT Elite years will not show up in the MR app. If you have combined your accounts and all other information is showing combined correctly (eg MR + converted SPG points, YTD nights, etc.) in the MR app, than you may have an issue that will require intervention.
Sep 19, 2018, 1:17 pm
#760
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
15 minutes ago I combined mine, the SPG pts are in the Marriott account instantly once hitting the last screen. Whew, finally it is working as it should have been from the beginning!
I did this on a computer fwiw, so I can take screen shot at each step along the way.
Thank you again for the reassurance!
I can now also say that it is safe now to combine your accounts. At least if both accounts are correct, especially the point balance, before the combine process, the points would move over instantly without a hiccup. Activities and nights would probably take a little bit extra processing time, especially if you have many types of counts.
Sep 20, 2018, 1:50 pm
#761
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
I was assigned a new SPG/MR account number post 18-Aug.
Upon combining accounts I plan to use that new SPG/MR number with my long-time MR account number.
Anybody had any issues in this regard, e.g. new SPG/MR vs. old SPG number?
Upon combining accounts I plan to use that new SPG/MR number with my long-time MR account number.
Anybody had any issues in this regard, e.g. new SPG/MR vs. old SPG number?
Sep 20, 2018, 3:43 pm
#762
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Lots of people having various issues but I don't think we've been able to pin it down to any particular parameters such as the new SPG number.
Sep 21, 2018, 12:20 pm
#763
Join Date: Dec 2007
Location: Canada
Posts: 1,512
I don't know what to do? All my points are in my SPG account with a minimal in my original MAR account. I have them linked and have been given my new SPG#.
I have reservations in my SPG account prior to August 18. I need to merge these accounts ultimately so my nights are added from each program and use my points for a reward stay. I want to do it NOW!
....but I am having second thoughts of when to do this as it doesn't sound like things are fixed? I am so worried of screwing everything up - or I mean them screwing everything up.
Curious...my stays that were booked on my SPG account prior to August 18..... I wonder if a person should call those hotels to ensure they have the current SPG# now since it has changed?
Ugh...what a mess.
I have reservations in my SPG account prior to August 18. I need to merge these accounts ultimately so my nights are added from each program and use my points for a reward stay. I want to do it NOW!
....but I am having second thoughts of when to do this as it doesn't sound like things are fixed? I am so worried of screwing everything up - or I mean them screwing everything up.
Curious...my stays that were booked on my SPG account prior to August 18..... I wonder if a person should call those hotels to ensure they have the current SPG# now since it has changed?
Ugh...what a mess.
Sep 21, 2018, 2:42 pm
#764
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
I don't know what to do? All my points are in my SPG account with a minimal in my original MAR account. I have them linked and have been given my new SPG#.
I have reservations in my SPG account prior to August 18. I need to merge these accounts ultimately so my nights are added from each program and use my points for a reward stay. I want to do it NOW!
....but I am having second thoughts of when to do this as it doesn't sound like things are fixed? I am so worried of screwing everything up - or I mean them screwing everything up.
Curious...my stays that were booked on my SPG account prior to August 18..... I wonder if a person should call those hotels to ensure they have the current SPG# now since it has changed?
Ugh...what a mess.
I have reservations in my SPG account prior to August 18. I need to merge these accounts ultimately so my nights are added from each program and use my points for a reward stay. I want to do it NOW!
....but I am having second thoughts of when to do this as it doesn't sound like things are fixed? I am so worried of screwing everything up - or I mean them screwing everything up.
Curious...my stays that were booked on my SPG account prior to August 18..... I wonder if a person should call those hotels to ensure they have the current SPG# now since it has changed?
Ugh...what a mess.
The only entity that you dont need to give the new SPG number seems to be AMEX. Hotel's system obviously is not automatically mapped to your new number. At first people do not know about this as Marriott never tell us this, missing stays are big problem. Once some smart people decided to replace their new SPG numbers at check in, Voila, stays posted quickly and correctly.
It depends on if it is feasible to rebook your stays (rate and if reward, availability). If at all possible, I would cancel and rebook from the Marriott side.
Most system glitches have been fixed. My 700K+ SPG pts instantly moved to Marriott account as soon as I hit the button on the last step of Combine Account. So if both your accounts are correct in every aspect, i.e. no lingering issues from the merger, you can safely combine them now.. You will see on each step of the process on what would happen, as well as showing you each account's point balance (will combine instantly) and activity (will take 72 hours to finish the process). You sill have the option to NOT take the last step.
Sep 21, 2018, 3:02 pm
#765
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
Hotels do NOT have your new SPG number. In order for the stays posted correctly and timely, you need to give the hotel your NEW SPG number at Check In. Make sure the folio now shows the NEW SPG number. If that is done, stay posted correctly and timely just as in the past how Marriott stays are posted. This has been reported several times here and on various related threads in this forum.