Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Oct 3, 2018, 1:22 pm
#841
Join Date: Dec 2017
Location: France
Programs: National EE, Flying Blue/SPG/Sixt platinum, Hertz PC, Club Carlsson, Best Western Diamond, IHG
Posts: 50
I don't think they are coming back. This appears to have been done to correct an error in the data transfer process.
Of course, if you have factual proof that your lifetime nights are not correct, feel free to send it to us at the email address below and we will certainly pass it along for review.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Of course, if you have factual proof that your lifetime nights are not correct, feel free to send it to us at the email address below and we will certainly pass it along for review.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Great to know after the merge that we have to bring a proof for that! When I merged the accounts, I checked and it was correct (total 211 lifetime nights, whih was aligned with my activity so far), so I didn't take any screenshot of totals from Marriott and SPG... Difficult now to bring a proof, and strange that I don't get any feedback (at least, the generic message).
The good thing is that I found back a lot of my SPG yearly summary, and doing the total, I am above the 179 lifetime night after the deduction (and this total of 179 lifetime night is incorrect).... so the deduction was a mistake for my case!).
But, I have nothing regarding my activity on Marriot, as it was no automatic summary of yearly activity from the program.
I will send a message to the address e-mail you mentioned tomorrow morning (CET time) with partial proof, but honestly, this is clearly a nightmare!
Oct 3, 2018, 2:40 pm
#842
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Research does missing stays and currently they are being hammered, so please don't send it there. We would be glad to look into this if you send us the details. While we would not be able to fix the issue, we can at least get it headed in the right direction.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
I submitted a missing stay request on Marriott webform 7 days ago, and still no response.
Should I wait further before resubmit?
The stay is at legacy SPG (its Al Maha Resort to be exact)
Thanks !
Oct 3, 2018, 3:13 pm
#843
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Oct 3, 2018, 4:23 pm
#844
Join Date: Apr 2015
Programs: OZ Diamond, Hyatt Globalist, Marriott Ti/LTP, Hilton Diamond, Sixt AC, Hertz PC
Posts: 122
Hi William,
Could you ask around how the lifetime years will/ahould be counted for 2018 if one crossed platinum on SPG before the merger but crosses it with MR afterwards? Or to rephrase the question: do we get 2 years towards lifetime status if we combine now, or it’s a better idea to ignore the cahnce for PP/PP+A and combine in January when both accounts got the lifetime year for 2018?
Could you ask around how the lifetime years will/ahould be counted for 2018 if one crossed platinum on SPG before the merger but crosses it with MR afterwards? Or to rephrase the question: do we get 2 years towards lifetime status if we combine now, or it’s a better idea to ignore the cahnce for PP/PP+A and combine in January when both accounts got the lifetime year for 2018?
Oct 3, 2018, 4:35 pm
#845
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Hi William,
Could you ask around how the lifetime years will/ahould be counted for 2018 if one crossed platinum on SPG before the merger but crosses it with MR afterwards? Or to rephrase the question: do we get 2 years towards lifetime status if we combine now, or it’s a better idea to ignore the cahnce for PP/PP+A and combine in January when both accounts got the lifetime year for 2018?
Could you ask around how the lifetime years will/ahould be counted for 2018 if one crossed platinum on SPG before the merger but crosses it with MR afterwards? Or to rephrase the question: do we get 2 years towards lifetime status if we combine now, or it’s a better idea to ignore the cahnce for PP/PP+A and combine in January when both accounts got the lifetime year for 2018?
"As a reminder, members who achieve Lifetime status through either the legacy Marriott Rewards, Ritz-Carlton Rewards, or SPG as well as the one-time offering of Platinum Premier Elite Lifetime status (750 nights and 10 years at Platinum Elite Status) will be reflected in the members account in January 2019, as we will perform a year-end true-up for this subset of members."
But, I am not giving anyone any advice on when to merge their accounts. That is a decision that you as an individual will have to make.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Oct 3, 2018, 6:54 pm
#847
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
Oct 4, 2018, 5:01 am
#849
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
Oct 4, 2018, 10:17 am
#851
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Hi William,
Could you ask around how the lifetime years will/ahould be counted for 2018 if one crossed platinum on SPG before the merger but crosses it with MR afterwards? Or to rephrase the question: do we get 2 years towards lifetime status if we combine now, or it’s a better idea to ignore the cahnce for PP/PP+A and combine in January when both accounts got the lifetime year for 2018?
Could you ask around how the lifetime years will/ahould be counted for 2018 if one crossed platinum on SPG before the merger but crosses it with MR afterwards? Or to rephrase the question: do we get 2 years towards lifetime status if we combine now, or it’s a better idea to ignore the cahnce for PP/PP+A and combine in January when both accounts got the lifetime year for 2018?
Oct 4, 2018, 11:05 am
#852
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Oct 5, 2018, 1:08 am
#853
Join Date: Apr 2015
Programs: OZ Diamond, Hyatt Globalist, Marriott Ti/LTP, Hilton Diamond, Sixt AC, Hertz PC
Posts: 122
Not quite sure what you are asking here, but if you earn status in legacy MR properties AND also in legacy SPG properties then you should get credited for two years of status. If you only earn status by combining accounts would only earn you one year. Combining should not make a difference but I do suggest holding off for now to let things settle out more.
I know everyone speaks about lifetime PP and the end of years sweep - my question is about the rest of us.
1. If the promised end of year sweep is all about lifetime PP check, we won’t get the “extra credit” for 2018.
2. The lifetime counter didn’t increase in the new program after reaching 50 nights, so propably will only show that end of year, which means if you combine now, you might as well end up with a single year credit for this year.
Which means there are three options with no clear end results:
a) Combine now, have a single PP account with 99 nights, reach PP+A and hope that qualifies for 2 years for 2018.
b) Wait until the 50th night with MR, combine then, reach PP+A and hope that you get 2 years (better chances to argue with Marriott about it)
c) Wait until January, loose out on PP+A but get 2 lifetime years for sure.
Oct 5, 2018, 2:37 am
#854
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
As far as I am concerned, there is no excuse for a legacy, uncombined MR account with 50+ nights to not receive a Platinum year relatively automatically. So somebody has clearly gone in and set it up so that anybody with Marriott status due to SPG status cannot possibly earn an elite year via MR nights. I don't have too much confidence that a "year end sweep" will fix this.
Oct 5, 2018, 7:18 am
#855
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
What I was pointing out that once you’ve combined, you have a single account. Eg. let’s say you have 50 night on SPG reached before the merger and 49 with legacy MR. If you combine now, you become PP and if you’ve spent enough, PP+A after the next stay. So far ao good. The question was if you’ll get two plat years towards lifetime status after the next stay or not.
I know everyone speaks about lifetime PP and the end of years sweep - my question is about the rest of us.
1. If the promised end of year sweep is all about lifetime PP check, we won’t get the “extra credit” for 2018.
2. The lifetime counter didn’t increase in the new program after reaching 50 nights, so propably will only show that end of year, which means if you combine now, you might as well end up with a single year credit for this year.
Which means there are three options with no clear end results:
a) Combine now, have a single PP account with 99 nights, reach PP+A and hope that qualifies for 2 years for 2018.
b) Wait until the 50th night with MR, combine then, reach PP+A and hope that you get 2 years (better chances to argue with Marriott about it)
c) Wait until January, loose out on PP+A but get 2 lifetime years for sure.