Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Aug 20, 2018, 7:59 pm
#91
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
Aug 20, 2018, 8:07 pm
#93
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
I was able to combine both accounts seamlessly with nights, points, and SNAs however it decided to de-capitalize my last name so I'm going to have to reach out to their membership support to fix that as it's a bit annoying to see that.
Aug 20, 2018, 8:11 pm
#94
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I combined accounts a bit ago on my iPad, though my SPG bookings did not yet appear in my web browser account even as all bookings appear in the SPG and Marriott apps.
Now I am on my laptop browser and it doesn't even realize I've already merged. Oops. Glitch city LOL.
Now I am on my laptop browser and it doesn't even realize I've already merged. Oops. Glitch city LOL.
Aug 20, 2018, 8:41 pm
#97
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
Years ago, right after the IT system merged between UA and Continental, it took 4 days for miles to post. Loyal customers complained. Smisek could not fathom. I remember he asked why people needed to see their miles post right away - but It mattered to their loyal customers. Similarly, Marriott should have upped the priority of getting the merged status right faster. They failed.
Aug 20, 2018, 8:51 pm
#98
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
A year from now, a guest who show up at a hotel next couple of weeks only to find their previous confirmed reservation is nowhere to be found.will remember the negative experience more vividlythan a Gold member who didn't get elevated to Platinum due to combining account not accurate until two weeks after AUG 18.
Aug 20, 2018, 9:04 pm
#99
Join Date: May 2014
Location: DFW
Posts: 108
Merged the accounts through a mobile browser since the combine page still showed "coming soon" on the desktop.
Looks like my numbers carried over flawlessly - kept the Marriott account since that had a longer age, a trip, and an unattached TP cert; all SPG points ported over and the lifetime numbers are as expected.
Looks like my numbers carried over flawlessly - kept the Marriott account since that had a longer age, a trip, and an unattached TP cert; all SPG points ported over and the lifetime numbers are as expected.
Aug 20, 2018, 9:04 pm
#100
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
In a way, Marriott has failed miserably in this IT merge process. To Marriott, their top priority is to ensure that their reservation system is intact - this is obviously important to some customers as well. But the merging of loyalty points and especially the new status after combining the nights and years from MR and SPG are very important to their most loyal customers. Marriott apparently considers the latter a low, low priority. Of course, one might ask - why is so important to get your new (higher) status right away? All I can tell you from my personal experience is that it is very important. I have PP status through 2/2019 and at least P through 2/2020. Why do I care about getting LT Gold? But I do care. LT Gold is what I have been hoping to see after 8/18. But no, updating LT status is not important to Marriott. They also screwed up the nights. Some people lost their AMEX SPG nights. In my case, I just realized that I lost one night in SPG but two of my LT years are double counted. So now I have decided not to merge my accounts because I fear they will further screw up.
Years ago, right after the IT system merged between UA and Continental, it took 4 days for miles to post. Loyal customers complained. Smisek could not fathom. I remember he asked why people needed to see their miles post right away - but It mattered to their loyal customers. Similarly, Marriott should have upped the priority of getting the merged status right faster. They failed.
Years ago, right after the IT system merged between UA and Continental, it took 4 days for miles to post. Loyal customers complained. Smisek could not fathom. I remember he asked why people needed to see their miles post right away - but It mattered to their loyal customers. Similarly, Marriott should have upped the priority of getting the merged status right faster. They failed.
I actually think Marriott has done pretty well in this merger process. I think you’re entitled to your dismay, but I think it’s unrealistic. It’s not been even 72 hours since the loyalty programs and reservations systems were merged, and yet everything is largely up and running...and the world still is tilted on its axis.
In case you hadn’t noticed or had forgotten, United did much more poorly...and still is doing just fine now.
Aug 20, 2018, 9:08 pm
#101
Join Date: Dec 2012
Location: DFW
Programs: DL PM, UA Silver, AA Gold, Marriott PP
Posts: 97
Merger went smoothly. One thing I noticed is it seemed to force a refresh of lifetime status (in my case using the new rules). About 5 minutes after merging my lifetime count went to where it should be and it showed Lifetime Platinum (under the 600 nights + 10 Years), a change from the Lifetime Silver (which should have been lifetime gold) before I merged.
Aug 20, 2018, 9:15 pm
#102
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,834
Combine went fine for Mr. Fink’s accounts. Mine, not so much. It verifies my Marriott account but it won’t sign me in to my SPG account. It says my info is incorrect. Nor will it allow me to reset my password, again saying my info (name, country, zip code) is also incorrect. And now I am locked out. This is a PITA. 
Aug 20, 2018, 9:23 pm
#103
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
Merger went smoothly. One thing I noticed is it seemed to force a refresh of lifetime status (in my case using the new rules). About 5 minutes after merging my lifetime count went to where it should be and it showed Lifetime Platinum (under the 600 nights + 10 Years), a change from the Lifetime Silver (which should have been lifetime gold) before I merged.