Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Aug 21, 2018, 12:11 pm
#181
Join Date: Aug 2002
Location: Pittsburgh, PA
Programs: UA 1K (1MM), AA P, Marriott PP (LT PP), SPG P (LT P), HH G, and Hertz PC
Posts: 129
Thank you for all the tips previously posted. I have tried using the direct link; incognito mode; dumping cache; and logging on from a PC, iPad and mobile device. I can only get to the second step (logging into my spg account) before I get an error ("Unable to Sign In. This service is temporarily unavailable. But don't worry, we're on it. Please try again later.").
My challenge is I can no longer access my SPG reservations. When I go to SPG.com, it automatically redirects me to marriott.com where my only my Marriott reservations show up. I am travelling tomorrow and I cannot see the reservation although I verified manually with the hotel. I am also trying to book a stay for next week and use a SNA but I cant do that from marriott.com
Does anyone have any other ideas? I have opened a support case with Marriott but who knows when I will hear back.
I am wondering if it doesn't work for me because I was lifetime Platinum with both programs pre-merger (Marriott with 1,231 nights and Starwood with 568 nights).
My challenge is I can no longer access my SPG reservations. When I go to SPG.com, it automatically redirects me to marriott.com where my only my Marriott reservations show up. I am travelling tomorrow and I cannot see the reservation although I verified manually with the hotel. I am also trying to book a stay for next week and use a SNA but I cant do that from marriott.com
Does anyone have any other ideas? I have opened a support case with Marriott but who knows when I will hear back.
I am wondering if it doesn't work for me because I was lifetime Platinum with both programs pre-merger (Marriott with 1,231 nights and Starwood with 568 nights).
I am truly apologetic for the difficulties and inconveniences that are occurring while accessing Marriott.com. Our Development Team is aware of a few users who are experiencing these problems.
We are diligently working to resolve all of the issues while attempting to access and/or use Marriott.com and our App. I want you to know that your continued loyalty to Marriott is greatly appreciated. Your understanding and patience is greatly valued during our recent changes.
We are diligently working to resolve all of the issues while attempting to access and/or use Marriott.com and our App. I want you to know that your continued loyalty to Marriott is greatly appreciated. Your understanding and patience is greatly valued during our recent changes.
Aug 21, 2018, 12:19 pm
#182
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
I just don't understand... why would you all attempt to combine your accounts so soon after the supposed IT merger? There are still so many bugs - what's the gain here? Unless the merger gets you to a new status level for this year, I just don't understand why you're all in such a rush to merge. Look at all the errors and bugs people are reporting. Perhaps consider waiting awhile until their IT dept fixes them?
Aug 21, 2018, 12:48 pm
#183
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
I just don't understand... why would you all attempt to combine your accounts so soon after the supposed IT merger? There are still so many bugs - what's the gain here? Unless the merger gets you to a new status level for this year, I just don't understand why you're all in such a rush to merge. Look at all the errors and bugs people are reporting. Perhaps consider waiting awhile until their IT dept fixes them?
I did merge my spouse's accounts as a test, as they were simple and had few points remaining after transferring to mine last month. The merge appears to be correct.
Aug 21, 2018, 1:04 pm
#184
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
Eh ... did it from an incognito browser page, merged my SPG into my MR account (I'm LTP(P) on MR, so the SPG #s are just gravy at this point) and all went well. I think people are forgetting the incognito browser part; what appears to be tripping people up are cookies that are bringing in cross-logins between the two sites.
Aug 21, 2018, 1:07 pm
#185
Join Date: Oct 2004
Location: Indianapolis area
Programs: Marriott Lifetime Titanium
Posts: 436
Merged my accounts with no issue using an incognito chrome window. The new combined point total is not yet showing up in the normal desktop web browser logon but does show on the mobile app. Will give it some time to catch up on desktop.
Aug 21, 2018, 1:09 pm
#186
Join Date: Aug 2003
Programs: Bonvoy Amb; AA EXP
Posts: 1,136
I finally got mine to work. It now notes me a a Plat Premier with Ambassador. I don't know if it somehow added last year's totals (2017) as I was not qualified for Ambassador for this year. Since I am from the SPG side, it only notes me as LT Plat, but it does indicate enough nights for LTPP at the end of the year.
Aug 21, 2018, 1:40 pm
#187
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
There are a lot of problems with the merger, as with any merger this size, I can't imagine getting a new number is the straw that broke the camel's back. What difference does this make? Did you have your old number tattooed on your arm?
Aug 21, 2018, 1:58 pm
#192
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
Aug 21, 2018, 2:08 pm
#193
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
I just don't understand... why would you all attempt to combine your accounts so soon after the supposed IT merger? There are still so many bugs - what's the gain here? Unless the merger gets you to a new status level for this year, I just don't understand why you're all in such a rush to merge. Look at all the errors and bugs people are reporting. Perhaps consider waiting awhile until their IT dept fixes them?
- Status bump from merging, and you have a stay very soon.
- You left points split across both accounts, and you need them combined to a single total to book a new reservation.
Otherwise, yeah. Me, I'm waiting.
Aug 21, 2018, 2:11 pm
#194
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
Agreed. But I can't imagine all those who are attempting to merge and running into issues in this thread are in those two groups. My guess is they just want to merge so everything is "one" but really have no need to do so and are causing themselves undue stress.
Aug 21, 2018, 2:18 pm
#195
Join Date: Dec 2010
Posts: 34
So tried to merge my Marriott account with SPG using incognito mode and I got this error:
"Please correct the following and try again.
We are unable to process your request at this time due to an unprocessable condition. Please try again later."
Anybody have a solution for this?
"Please correct the following and try again.
We are unable to process your request at this time due to an unprocessable condition. Please try again later."
Anybody have a solution for this?